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57
TROUBLESHOOTING
Message
No signal found
This programme is no
longer available
System fault
Housekeeping.
Please wait
The batteries in this remote control
are low. Please replace within the
next few days (or you see a battery
symbol in the Now, Next & Later
banner)
Channel not available
What does it mean?
Your SkyHD box couldn’t find a signal
after you asked it to find new channels.
You selected a programme that is no
longer available in your Planner.
There was an unexpected error with
your SkyHD box during system setup.
Your SkyHD box is trying to resolve
a system fault.
The batteries in the remote control
need to be changed to avoid losing
your remote control settings.
You have entered the wrong channel
number. If it’s an adult channel it may have
been removed by parental control settings.
What to do now
Check the settings you entered were right.
Select another programme.
Call Sky Customer Service (see your Terms & Conditions).
Wait for your SkyHD box to resolve the problem;
if it is not resolved call Sky Customer Service (see your
Terms & Conditions).
Change the batteries in your remote control as soon
as possible. See Replacing the batteries (page 41).
Select a different channel or turn off the Remove Adult
Channels setting under Parental Control > Adult Channels.
See Having more control over kids’ viewing (page 28).
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