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52 USING SkyHD
TAKING CONTROL
TROUBLESHOOTING
What’s wrong?
My phone line is not connected
(continued opposite…)
Possible reason
B) There’s more than one phone line in your
home but you’ve connected one or more of
your boxes to the line that’s NOT registered
to your Sky account.
C) A Sky box and card registered to your
account is in another property that you own.
D) You have an ADSL/Broadband service
at home.
E) You have disconnected your phone line (e.g.
to carry out decorative works in your home).
What to do now
4 Highlight Dialling Prefix and press the number sequence
1, 4, 7, 0.
5 Select Save Settings.
6 Make sure your phone line is free then press select.
Your box now tries to call us back, which checks the phone
line connection.
After getting the message Callback in progress, the
previous menu appears.
If you see any other message at this stage, please call Sky
Customer Service for more advice. The number is provided
in the Terms & Conditions document.
B) Reconnect your Sky box(es) to the correct phone line (the
one you have registered with us), then follow the ‘callback’
procedure below.
C) Reconnect the Sky box to the phone line at the home
address that your account is registered to — and always
keep it connected at that property only, then follow the
‘callback’ procedure below.
D) Make sure you have an ADSL/Broadband filter connected
to the phone socket, plug the telephone line from the box
into the filter, then follow the ‘callback’ procedure below.
E) Reconnect the phone line, then follow the ‘callback’
procedure below.
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Warning: please make sure
you follow steps 1-6 precisely
and do not make any other
changes while in the Installer
Setup menu as these may
have an adverse effect on
your service.
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