Loading ...
Loading ...
Loading ...
53
TROUBLESHOOTING
What’s wrong?
My phone line is not connected
(continued opposite…)
I can’t find a channel I have
watched before.
Possible reason
D) You have an ADSL/Broadband service
at home.
E) You have disconnected your phone
line (e.g. to carry out decorative works
in your home).
The channel name or number may have changed.
Alternatively, the channel may be listed under
a different tab option, may no longer be
broadcast, or may no longer be part of your
subscription package.
What to do now
D) Make sure you have an ADSL/Broadband filter
connected to the phone socket, plug the telephone
line from the box into the filter, then follow the
‘callback’ procedure below.
E) Reconnect the phone line, then follow the ‘callback’
procedure below.
Check the TV Guide listings to search for the channel.
Callback procedure:
1 Press services, press right to highlight Settings then press select.
2 Press the numbers 0, 1, then select to show the Installer Setup menu.
3 Press number 6. When FOR YOUR INFORMATION appears, press select. When the next screen
appears showing a number of readings (signal strength etc.), press select.
4 Make sure your telephone line is connected and press select again.
5 Your box now tries to call us back, which checks the phone line connection.
After getting the message Callback in progress, the previous menu appears.
If you see any other message at this stage, please call Sky Customer Service for more advice.
The number is provided in the Terms & Conditions document.
Warning: please make sure
you follow steps 1-5 precisely
and do not make any other
changes while in the Installer
Setup menu as these may
have an adverse effect on
your service.
Loading ...
Loading ...
Loading ...