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49
TROUBLESHOOTING
Troubleshooting
You can get help on using Sky digital from various places.
• Use this booklet as your full guide to using your SkyHD box and getting the most out of its exclusive features. The troubleshooting tips in the
next pages may come in handy if you have any problems. If you have any problems with your SkyHD box that aren’t covered in this guide or
the other references, call Sky or your broadcaster.
• You can find technical help under Interactive > Sky Customer Service > Help Centre > TV
• Press help on your remote control for general help on using the Sky Guide screens.
• For online help, go to sky.com/help
• Don’t forget the user guides that come with your TV, video/DVD recorder, sound system and any other devices you’re using.
• For information about HD, go to sky.com/hd
What’s wrong?
I’ve forgotten my PIN.
I can’t find my HD programmes.
Possible reason
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What to do now
You can request a reminder or reset your PIN, as follows:
To get a PIN reminder through Sky Guide:
Press interactive on your remote control. Select the Sky Customer Service
tab then PIN Reminder and follow the on-screen instructions.
To reset your PIN on sky.com:
Go to sky.com/mysky sign in or register and click on My Account.
Select Reset Sky TV Pin and follow the instructions.
Your HD channels are listed separately. Go to
TV Guide and select HD & 3D. If you can’t see them here, you may
not have the right subscriptions or equipment. To upgrade
to SkyHD, call us.
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