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51
TROUBLESHOOTING
What’s wrong?
My remote control isn’t working.
Some/all of the buttons on my
remote don’t work with my TV.
My remote control works with my
TV but not with my SkyHD box.
My phone line is not connected
(continued opposite…)
Possible reason
Your SkyHD box may be off or not plugged
into the mains.
The batteries in your remote control may
be flat or an obstacle may be between your
remote control and your box.
Someone has pressed Sky on your remote
control and you are in TV mode, or you need
to reset your remote control.
Someone has pressed tv on your remote
control.
Your phone line is not physically connected
to your SkyHD box.
A) Your phone number is
ex-directory or you withhold your
number when making calls. (See overleaf
for more possible reasons.)
What to do now
Make sure you point your remote control directly at your
SkyHD box, and that nothing is between the two.
The remote command light on your SkyHD box and on
your remote control should flash each time you press
a remote control key. If neither light flashes, check the
batteries in your remote control.
Press tv on your remote to control your TV.
Refer to Resetting your remote control (page 39) in this
guide to reset your remote.
Press Sky on your remote to control your SkyHD box.
Press services, select Settings then the Signal tab. If you get
the message Telephone line not connected, you need to make
sure the phone lead is connected properly. If you see the
message Telephone line connected, try solutions A - E below.
A) Change the dialling prefix, as follows:
1 Press services, press right to highlight Settings then
press select.
2 Press the numbers 0, 1 then select to show the Installer
Setup menu.
3 Press number 3.
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