IT-8500
™
X3
3D/4D MASSAGE CHAIR
User Manual
External Structure
Internal Structure
Your Chair
Shoulder Airbags
Massage mechanism
Arm Airbags
Buttocks Airbags
Calf Airbags
Feet Airbags
Foot Rollers
Speaker
Back cover
Arm Panel
Pillow
Backrest cushion
Seat cushion
Footrest
Head Airbags
Waist Twist Mechanism
Waist Airbags
Back Heat
Welcome to
Thank you and congratulations on purchasing an Infinity Massage Chair - you’ve made a
great choice.
With over a decade of experience designing, building and servicing massage chairs,
Infinity takes pride in every chair sold, including yours. We are here for you. The US-
based Customer Care team can be reached at (603) 910-5000 or visit us online at www.
infinitymassagechairs.com and find valuable self service resources under the SUPPORT tab,
including electronic copies of all documents and video tutorials.
Inside this manual, you will find everything you need to setup and safely enjoy your chair.
Please review the entire manual, including all safety information, before assembling or
using your chair. If you are assembling the chair yourself, please see the Assembly Guide
next and reference the online assembly video.
For convenience, we’ve also created a Quick Start Guide. We suggest you keep it in the
remote pocket as a tool to get to know all the features of your new chair.
Get ready to sit back, relax and enjoy the Ultimate Massage Experience.
We know you can’t wait to sit in your new Infinity Massage chair! Take a picture of you enjoying the ultimate
massage experience and make sure to tag us on social media with the hashtag #infinitymassagechairs
Register your product at www.infinitymassagechairs.com/warranty
to ensure it is in our system. This will simplify the warranty process
should you ever need it.
Alternatively, scan the QR code to go directly to the URL above.
Before assembling your chair, watch an assembly video at:
www.infinitymassagechairs.com/assembly-tutorials
Alternatively, scan the QR code to go directly to the URL above.
THE ULTIMATE MASSAGE EXPERIENCE
@infinitymassagechairs@infinitymassagechairs
@infinity_chairs@infinity_chairs
@infinitymassagechairs@infinitymassagechairs
SCAN CODE
SCAN CODE
Warranty Registration
Assembly Video
Chair Features
TrueFit
™
Body
Scanning
Weightless Zero
Gravity Recline
Changing
Language
3D/4D Massage
Mechanism
Premium
Bluetooth
®
Speakers
Waist Twist
Therapy
Manual Massage
Customization
See page 12
See page 20See page 18
See page 16 & 18
See page 9
See page 15
Total Sole
™
Foot
Reflexology Rollers
See page 15 & 21
See page 16
See page 21
Lumbar heat
A
Apple & Android
App Functionality
See page 17
Table of Contents
Before Getting Started
Chair Setup
Taking Control
Installation Site
Clearance Space for the Chair
Floor Protection
Move Methods
Connect to Power
6
6
6
7
7
Getting Comfortable
Main Power Switch
Adjust Pillow
Reduce the Intensity
of Your Massage
TrueFit
™
Body Scanning
Getting Out Of The Chair
Chair Entry and Exit Hazards
8
8
8
8
9
9
9
Remote Control Layout
Remote Control Operation
Auto Programs
3D Massage
Auto Program Description
Airbag Massage
Airbag Region
Airbag Intensity
Back Heat
Total Sole
™
Foot Reflexology Rollers
10
11
12
12
13
14
14
14
15
15
Waist Twist Therapy (Sway)
Bluetooth
®
Audio
App Download & Installation
Timer
Language
Bluetooth
®
Audio
Remote Control Screen Idle
Specifications
Trouble Shooting
Frequently Asked Questions
Manual Programs
Back Massage Technique Mode
Massage Part (Back Region)
Back Node Width
Massage Speed
Total Sole
™
Foot Reflexology Rollers
Weightless Zero Gravity Recline
16
16
17
18
18
18
19
25
25
26
20
20
20
20
21
21
21
Staying Safe
Set Your Environment
Settings
Build Your Own
Fixing Issues
22
Your Chair
External Structure
Internal Structure
Chair Features
2
2
4
6
- 14” clearance for the recline of the backrest; 16” clearance for the extension of footrest
and sliding forward of the chair.
- Keep it 3 feet away from the TV, radio or other audio & video appliance to avoid signal
interference.
Clearance Space for the Chair
Installation Site
Before Getting Started
To protect ANY floor type, hard surface or carpeted, from scratches or other markings,
place the chair on a sacrificial pad or mat that extends from under the footrest to the rear of
the chair.
Floor Protection
- Do not use the massage chair in high moisture environment such as near swimming pool or bathroom to
prevent electric shock accident.
- Please keep the massage chair away from heated surfaces to prevent fire hazard or damage to the product.
WARNING
Massage chair
Floor
Sacrificial pad/mat
14” 16”
- Keep the distance between the power socket and power switch within 60” to avoid damage of power cord
while massage chair sliding forward.
- Straighten the power cord while in use to avoid tangle or damage.
CAUTION
- To avoid serious injury or death, before sliding chair forward or backward check to make sure area is clear
of children, pets, or obstacles.
WARNING
7
- Apply pressure to the back of the massage chair from behind to pivot on the Castors.
Have a second person up front to guide the Footrest until in the correct position. Maintain
clearances as mentioned above. Gently lower into place. Do not pull on the side arms.
Move Methods
Connect to Power
Plug into a 110V grounded outlet.
WARNING – Improper connection of the equipment-
grounding conductor can result in a risk of electric shock. Check
with a qualified electrician or serviceman if you are in doubt as to
whether the product is properly grounded. Do not modify the plug
provided with the product – if it will not fit the outlet, have a proper
outlet installed by a qualified electrician.
This product is for use on a nominal 120-V circuit and has a
grounding plug that looks like the plug illustrated. Make sure that
the product is connected to an outlet having the same configuration
as the plug. No adapter should be used with this product.
Earthing
This massage chair is a Class 1 electrical appliance. Make sure to
use a grounded outlet to the grounded power supply circuit and a
properly installed earth grounding rod with ground connection, to
avoid electric shock.
Grounding Instructions
To avoid risk of electrical shock, turn power switch off before plugging unit into electrical outlet. Use only
with properly grounded outlet (3 prong). Do not plug into ungrounded outlet.
Grounded
outlet
Grounding pin
WARNING
CAUTION
- Do not move the chair when there is user inside.
- Chair is heavy. Use caution and get assistance when lifting to avoid injury. Do NOT lift chair by footrest or
armrests to avoid damage to product.
8
To power up the chair, flip the main power switch located on the back of the base of the
chair to ON.
Main Power Switch
Getting Comfortable
Chair Setup
Take a seat in the chair and take note of where the neck
pillow rests on your neck. Adjust the pillow so that it rests
comfortably in the arch of your neck. Do this by removing it
from the velcro, aligning it, and then reattaching to the velcro
once it is in the desired position.
Adjust Pillow
Main power switch
Tube fuse
Power cord input
- When not in use for a long period of time, we recommend that the chair be covered, the power cord be coiled
and that the unit be placed in an environment free of dust and moisture.
- To avoid possible damage to product or injury to unsupervised children, always turn off power switch and
unplug massage chair from electrical outlet immediately after use.
CAUTION
Neck Pillow
To make the massage less intense, you can add the back pad to the seat back of your chair,
or you can also fold down the neck rest to provide more cushioning between you and the
massage mechanism in the seat back. To make the foot rollers less intense, make sure the
foot pads that came with the chair are inserted into the bottom of the footrest.
Reduce the Intensity of your Massage - Manually
9
Select any auto program and press the OK button.
The chair will automatically begin scanning your
body, mapping your back, shoulders, and neck.
During this process it is importing to remain seated
back into the chair without lifting your head. The
scan can be viewed on the remote control screen.
If fine tuning is needed just after your body scan,
wait for the shoulder adjust prompt to appear and
then use the Back Adjustment buttons to move
the massage rollers up or down for the perfect
shoulder kneading position.
TrueFit
™
Body Scanning
To easily exit the chair at any time, press the ON/OFF power button
on the remote control to restore the chair to the upright position.
WARNING! Check to make sure children and pets are clear of chair
before pressing on/off button to return chair to upright position. See
next page for detailed hazard warnings.
Getting out of the Chair
Smart tip: To increase intensity in the neck
and shoulder region, flip the pillow or the
pillow and pillow pad up so you lay directly
on the seat backpad.
left image will be of
the body scanning
screen
Sports Refresh
body sensing...
Home key to select function
Home key to select function
Sports Refresh
body sensing...
Shoulder adjust
10min
10min
Body Scanning Shoulder Adjust Prompt
Chair Entry and Exit Hazards
WARNING! The areas under the footrest and behind the back rest are potentially
dangerous for a child or pet. The chair back is heavy and reclines with force. A small child or
pet located behind the chair could be crushed as chair is reclined resulting in serious injury
or death. When chair is reclined, small children or pets who have crawled under the leg
rest may not be visible to the user and could be crushed when leg rest is lowered or when
chair is returned to upright position. To avoid serious injury or death, check these areas
carefully before reclining, lowering leg rest, or returning chair to upright position.
DANGER
DANGER
DANGER
Make sure to check for children
or pets between the chair back
and the base of the chair before
entering zero gravity recline.
Make sure to check for children
or pets underneath the footwell
before exiting zero gravity recline
and returning to upright position.
Make sure to check for children
or pets between the footrest
and the chair body before
lowering the legrest.
10
SWAY
Remote Control Layout
Taking Control
11
Remote Control Operation
On/Off – Powers up the remote or returns the chair to the exit position and
powers down remote.
OK – After navigating to the command desired on the display, push OK to select.
While massage is running, press OK button to enter Zero Gravity Recline.
Menu – Shortcut to the home page of all menu screens.
Heat – Press to start the heating function. The indicator screen will light up.
Press again to turn off the heating function. The indicator will turn off.
Feet Adjust – Press and hold up arrow to bring foot rest up, press and hold
down arrow to bring foot rest down.
3D – Press to increase or decrease 3D intensity of back mechanism. In-use
screen displays intensity dial.
Back Adjustment – Back mechanism position adjustment; press and hold up to
raise, press and hold down to lower. Use during initial body scan fine tuning or
in manual point zone mode.
Auto – Press to cycle through seven pre-set massage programs: Sports Refresh,
Extension, Rest & Sleep, Working & Relief, Neck & Shoulder, and Waist & Spine.
Airbags – Shortcut button to Airbag intensity settings.
Directional Buttons – Press up, down, left or right to navigate the display
screen.
Seat Back Position – Press and hold down arrow to recline the seat back, press
and hold the up arrow to upright the seat back.
12
Taking Control
Auto Programs
3D Massage
When massage chair is operating, press the
AUTO button on the remote control to enter
Auto Program Menu. Choose from Sports
Refresh, Extension, Rest & Sleep, Working
Relief, Neck & Shoulder, or Waist & Spine.
Press OK to enter the program you desire.
Selected program will show on the home
screen.
As well as the programs in the AUTO section,
there are 3 additional 3D Massage programs.
To access, select 3D MASSAGE from Home
display, navigate to MODE and then choose
from Deep shiatsu, Healthy Breath, or Massage
Extend. Press OK to enter the program you
desire. Selected program will show on the
home screen.
To adjust the intensity or region of your 3D
Massage, press up or down button to navigate
among: FORCE and PART.
13
Relaxes muscles and speeds up recovery time
after intense exercise by promoting circulation.
Inspired by Thai massage. The strong
kneading and stretching functions effectively
decompress the entire body.
Kneads the entire body with a gradual
lightening of intensity massage to relieve tired
muscles.
Performs a strong massage to ease muscles
and recuperate the body.
A sequence of neck, shoulder, and upper back
massage techniques.
Focuses on the lumbar vertebra with targeted
massage to relieve tension in this area.
Soothe muscles after sports
activities and exercise.
This program is the best
choice to relax tired muscles
and increase physical vigor.
Try this program as you
prepare your body to rest
for the night.
This is a great program for
people who work at a desk
or travel a lot.
Soothing pain and tension in
the neck and shoulders.
Helps to relax and recover
the main back muscles along
your spine.
Sports Refresh
Neck & Shoulder
Extension
Waist & Spine
Rest & Sleep
Working Relief
3D Massage
Deep Shiatsu
Healthy Breath
Massage Extend
Deep shiatsu on the back for 10 minutes.
Rhythmic five-minute massage to aid with deep
breathing.
Designed for morning or
midday relaxing.
Reduce built up tension
carried in the body from
everyday stress.
Program What for? Description
This program is
reccomended to relieve
lower back pain.
Designed for morning or midday relaxing,
this massage helps to boost the vitality of
muscles.
14
Airbag Region
Taking Control
Press AIRBAG from Home display, press up or down button to navigate among PART and
FORCE. Select by pressing OK.
PART allows you to select which airbags to use. Select Full for all airbags. Otherwise pick
and choose amongst the other Parts to turn them on or off. You may select more than one
Part. To turn off all Airbags, select any lit parts and hit OK to turn off. When no Parts are lit,
all airbags are off.
Airbag Massage
Navigate to PART, press right button, then use the up or down button
to select your desired airbag region: Full, Arm & Shoulder, Back and
Waist, Leg & Foot, Buttock. Press OK button to select the airbag
region.
Airbag Intensity
Navigate to FORCE, press right button, then use the up or down
button to select your desired intensity: 1 = light, 5 = firm, or Off. Press
OK button to select the airbag intensity.
While the in-use screen is displayed during a massage program, press
the left or right button to adjust the airbag intensity (this feature
works in both Auto and Manual program).
15
Select MANUAL from Home display, then press up or down button to navigate to ROLLER.
Press right button, then use the up and down buttons to select your desired foot roller
speed: 1 = slow, 2, 3 = fast, or OFF (deactivate foot roller). Press OK button to select the
speed level you desire.
Alternatively, press the Foot Roller button on your remote control while massage program is
running. Pressing this button will cycle you through the 3 different speed settings, and then
turn the foot rollers off. Your current foot roller speed is displayed in the in-use screen.
Total Sole
™
Foot Reflexology Rollers
Press HEAT from Home display, press right button, then press up or down button to
navigate to desired heat setting: On or Off. Press OK button to select the heat setting.
Alternatively, press the Heat button on your remote control while massage program is
running to turn back heat on. Press again to turn back heat off.
Back Heat
Smart tip: Alternatively, you can adjust
Foot Roller Speed by pressing the Foot
Roller button on your remote control.
Pressing this button will cycle through the 3
speeds, and then turn off.
16
Set your Environment
Waist Twist Therapy provides a twisting motion at the hips to enhance the effectiveness
of the massage. You can control the speed or turn off this feature. Press SWAY from Home
display, then use the up or down button to select your desired seat wave speed: 1 = slow, 2,
3 = fast, or Off (deactivate sway massage). Press OK button to select the sway speed.
Waist Twist Therapy (Sway)
Your massage chair includes Bluetooth
®
compatibility so you can play and enjoy your
favorite music. To turn on your chair’s Bluetooth
®
, select SETTING from Home display, then
press up or down button to navigate to BLUETOOTH. Press right button, then press up or
down button to select your desired Bluetooth
®
setting: On or Off. Press OK to select setting.
Open Bluetooth
®
from audio device and pair with IT-8500
™
X3 to play music.
Note: Bluetooth
®
must be ON for sounds to work. Make sure to go into settings and turn on
Bluetooth
®
before attempting to listen to sounds.
Bluetooth
®
Audio
17
Android System Software (Android System V2.2 or later)
- Open the Google play store. In the search bar, search for ‘Infinity Massage Chair IT-8500
™
X3’. Click on the IT-8500
™
X3 app tile.
- Click “Install” to download and install the IT-8500
™
X3 APK, then press Settings button on
your computer or Android device > press Wireless and Web Setting > Bluetooth
®
> Scan
Bluetooth
®
device > IT-8500
™
X3, then pair.
- Start the IT-8500
™
X3 APK, press Settings menu > Bluetooth
®
> and pair with the IT-8500
™
X3 to link the APK
Apple iOS: (iPhone or iPad devices)
- Open the App Store. In the search bar, search for ‘IT-8500
™
X3 by Infinity’ to find the app.
Click “Get” at the top right corner to download and install the software.
- In your device settings, open Bluetooth
®
and connect it to the massage chair.
- Please note: Only Apple equipment compatible with Bluetooth
®
4.0 can connect to the chair’s Bluetooth
®
.
App Download & Installation
18
Press SETTING from Home display, then use the up or down button to
toggle between TIME, LANGUAGE, or BLUETOOTH.
Settings
Timer
Language
Navigate to TIME, press right button, press right button, then press up
or down button to select your desired timer: 10 minutes, 20 minutes, or
30 minutes. Press OK to select your desired massage timer length.
Navigate to LANGUAGE, press right button, then use the up or down
button to select your desired language: CHINESE or ENGLISH. Press OK
button to select language.
Setting
Bluetooth
®
Audio
To connect your Android or Apple device, press SETTING from Home
display, then press up or down button to navigate to BLUETOOTH.
Press right button, then press up or down button to select your desired
Bluetooth
®
setting: On or Off. Press OK to select bluetooth setting.
19
Smart tip: All settings listed below will be
memorized when you turn off the massage
chair.
Remote Control Screen Idle
Whilst running an Auto Program or Manual mode, the remote control screen will return to
the in-use screen (as shown below) after 10 seconds of being idle.
Manual in-use screen Auto Program in-use screen
- Please do not spill water or other liquids on the controller in order to avoid key malfunctions and error codes.
- Please do not place heavy objects on the controller or power cord.
CAUTION
20
Build your own
In Manual mode you can operate components of your massage chair
individually or combine them to create unique massage scenarios.
Press MANUAL from Home display, press up or down button to
navigate among: MODE, PART, WIDTH, SPEED, ROLLER, and ZERO.
Manual Programs
Back Massage Technique Mode
Massage Part (Back Region)
Navigate to MODE, press right button, then use the up or down button
to select your desired mode: Kneading, Tapping, Knocking, Shiatsu,
Sync. Press OK button to select mode.
Navigate to PART, press right button, then use the up or down button
to select your desired region: Whole, Partial, and Point massage. Press
OK button to select region.
Whole travels the entire length of the track.
Partial travels a short distance and reverses direction for focused relief.
Point stops on the track for targeted relief. Partial and Point location
can be fine tuned using the Back Adjustment arrow up or arrow down
buttons
Back Node Width
Navigate to WIDTH, press right button, then use the up or down button
to select your desired width: Wide, Medium, and Narrow roller width.
Press OK button to select mode. (Massage Width can’t be adjusted
when in Kneading, or Sync Manual modes).
21
Smart tip: Massage Width can’t be
adjusted when in Kneading, or Sync mode
techniques. Massage Speed can’t be
adjusted when in Shiatsu.
Massage Speed
Navigate to SPEED, press right button, then use the up or down button
to select your desired speed: 1 = slow, 6 = fast. Press OK button to
select the speed. (Massage Speed can’t be adjusted when in Shiatsu).
Alternatively, press the Up or Down directional button on the remote
control while massage program is running to increase or decrease
massage speed. Up = Increase speed, Down = decrease speed.
Weightless Zero Gravity Recline
Zero Gravity mode will recline the back and elevate the feet to reduce
the gravitational force on your spine. Navigate to ZERO, press right
button, then use the up or down button to select your desired Zero
Gravity setting: On or Off. Press OK button to select the setting.
Alternatively, Press OK button on the remote control while massage
program is running to enter into Zero Gravity Recline. Press OK button
again to exit Zero Gravity Recline.
Navigate to ROLLER. Press right button, then use the up and down
buttons to select your desired foot roller speed: 1 = slow, 2, 3 = fast, or
OFF (deactivate foot roller). Press OK button to select the speed level
you desire.
Alternatively, press the Foot Roller button on the remote control.
Pressing this button will cycle you through the 3 different speed
settings, and then turn the foot rollers off. Your current foot roller
speed is displayed in the in-use screen.
Total Sole
™
Foot Reflexology Rollers
22
Staying Safe
SAFETY INFORMATION
USE NOT RECOMMENDED FOR CERTAIN PERSONS
WARNING
To ensure safe use of the massage chair and avoid injury or unsafe conditions, please
read and follow all instructions before using product.
Use of massage chair may not be safe or suitable for persons with certain medical
conditions and could cause serious injury or death in some circumstances. If you
have any of the following conditions, please consult a physician before using the
massage chair:
- Use of implanted electronic medical
devices (such as a cardiac pacemaker)
- Pregnancy
- Cancer, malignant tumors, or other
growths
- Osteoporosis or spinal fracture
- Other fractures or musculoskeletal injuries
- Loss of or reduced sensitivity to heat
- Implanted medical fixation devices such
as rods, pins, etc.
- Recent surgery or sutures
- Skin diseases or skin injury
- High fever
- Certain pulmonary or breathing
conditions
- Impaired circulation
- The areas under the footrest and behind the back rest are potentially dangerous for
a child or pet. The chair back is heavy and reclines with force. A small child or pet
located behind the chair could be crushed as chair is reclined resulting in serious
injury or death. When chair is reclined, small children or pets who have crawled
under the leg rest may not be visible to the user and could be crushed when leg rest
is lowered or when chair is returned to upright position. To avoid serious injury or
death, check these areas carefully before reclining, lowering leg rest, or returning
chair to upright position.
- Chair should not be used by children under age 14. Small children could be trapped
or injured by airbags, heating mechanism, or moving parts. When chair is not in use,
unplug unit and secure chair so that children cannot accidentally power on and operate
chair.
- Children over age 14, persons with reduced physical, sensory, or mental capabilities,
and elderly or frail persons should exercise caution and use massage chair only when
supervised or assisted by a person over 16 years of age.
- Chair has a heated surface and could cause burns, particularly in persons with reduced
sensitivity to heat. Such persons should use the chair only after consulting with a
physician and should use extreme caution during any physician-approved use.
WARNING
WARNING
To avoid possible death or serious injury to user or others, please read and follow these
instructions:
23
- Do not stand or stack heavy objects on footrest.
- Do not operate heating features of chair while under a blanket or pillow. Excessive heating
can occur and cause fire, electric shock, or injury to persons.
- To avoid pinching or crushing, please do not place body parts, especially fingers and toes,
between parts of chair and keep clear of moving parts.
- To avoid overheating, injury or discomfort from overuse, do not fall asleep while using
massage chair and do not use for extended periods of time (longer than 20 minutes).
- Avoid use while under the influence of alcohol, medications or other substances that my
cause drowsiness, disorientation, or impairment of judgment or motor skills.
- Do not use the massage chair right after a meal, as it may cause discomfort.
- If you feel any abnormal discomfort during the operation of the massage chair, turn off the
power immediately and discontinue use.
- Do not use this appliance when ambient temperature is over 40 C (104 F).
- Do not use this appliance in humid or dusty environment, or when any part of the body is in
contact with plumbing or any similar ground.
- Never operate the appliance with the air openings blocked. Keep the air openings free of
lint, hair, dust and the like.
- Do not use outdoors.
- Do not operate where aerosol (spray) products are being used or where oxygen is being
administered.
- Place the product on a flat, level floor to reduce risk of tipping or overturning.
- Do not use or store near heat or open flame.
- Intended only for users who weigh below 300 lbs.
- Use this product only for its intended use as described in this manual. Do not use
attachments not recommended by the manufacturer.
- Massage chair intended only for use by one person. Do not use by two or more persons at
the same time to avoid damage to the product.
- Do not allow children to stand, jump, or play on or around massage chair, even when it is
not powered on or in use.
- Remove personal accessories from arms and empty pockets while using the massage
features of the chair.
- Check the upholstery under the cushions and other spots for damage or loose objects that
may cause injury or damage chair while operating. If any damage is present, do not use the
massage chair and refer to a qualified service professional for servicing.
- To avoid damage to chair, walls, or other objects, make sure there are no obstacles behind
the chair and there is enough clearance before adjusting the backrest or leg rest angle.
- Please be seated properly while using the product.
- To avoid damage to chair or floors, do not drag or push the chair or roll its casters on wood
floor or carpet. See instructions on p.6 for safely moving chair.
- If massage chair is not working properly, has been dropped or damaged, or has been
dropped into water or exposed to flooding, return the appliance to a service center for
examination and repair before attempting to use.
- Do not drop or insert any object into any openings in chair.
CAUTION
CAUTION
To avoid the risk of minor injury or discomfort, or damage to the massage chair or
other property, please read and follow these instructions for safe use of massage chair:
24
WARNING
Read and follow these instructions concerning safe use of the power cord and
power unit to avoid possible electric shock, fire hazard, use of chair by and injury to
unattended children, or damage to chair or other property.
-
To avoid risk of electric shock, connect this unit to a properly grounded outlet only. See
Grounding Instructions on pg. 7.
- Always unplug massage chair from the electrical outlet immediately after use and
before cleaning. An appliance should never be left unattended when plugged in. To
disconnect, turn all controls to the off position, then remove plug from outlet.
- Do not use massage chair and unplug from outlet during thunder or lightning storms,
and before putting on or taking off parts.
- To ensure safe operation, power must be supplied only at standard 110 voltage, to the
specifications of the appliance. Confirm that the power voltage stated on the rating
label corresponds to your local electricity supply.
- The massage chair should be used only with the power supply unit provided. Do not
use with any other power source.
- Do not use a wet or damp hand to unplug the cord to avoid electric shock.
- Do not pull on the power cord to unplug. Grip by plastic end nearest outlet to unplug
power cord.
- Do not squeeze, over bend, pull hard, or twist the power cord.
- Keep the power cord away from heated surfaces.
- Do not carry or drag the chair by power cord or use cord as a handle.
- If there is any smoke or unusual smell while using massage chair, stop using
immediately and unplug the power cord.
- Never operate the chair if it has a damaged power cord or plug. If the power cord is
damaged, it must be replaced by the manufacturer or its service agent or a similarly
qualified person to avoid a hazard.
WARNING
Do not disassemble, dismantle or attempt to repair massage chair. Such actions, as well
as misuse of product, may cause damage to or failure of massage chair and may void the
manufacturer’s warranty. For repairs, please contact an authorized dealer or repair agent
at 603-910-5000. For additional details concerning terms, conditions and limitations of
warranty, see https://infinitymassagechairs.com/warranty-info.
Staying Safe
25
Fixing Issues
Specifications
Trouble Shooting
Model
Fuse
Power Consumption
Safety Standards
Dimension of Main Body (in)
Necessary Clearance to Wall (in)
Net Weight (lbs)
Shipping Weight (lbs)
Max. User Weight (lbs)
Voltage
If problem remains, please contact Infinity for maintenance.
Tip: Do not attempt to repair this product yourself, our company shall not be liable for the injury or damage caused by any
servicing without authorizations. Thank you for you cooperation
.
1
2
3
4
5
6
No need to take any
measures
Noise is heard while in
use
Massage Chair does not
start
Make sure Bluetooth is set
to ON
Bluetooth is OFF
The air hose is blocked
Airbag malfunction
No. Symptoms Possible SolutionPossible Causes
Reduce the load and try again
These noises are normal and
arise from friction between the
massage rollers and the faux
leather cover
- The power cord is not
secured into the socket
- Not switched ON
- The fuse is blown
The volume is turned to the
lowest setting
Nature sounds are not
playing
Backrest or footrest can
not raise or recline
No music comes from
the speaker
Excessive load has been pressed
on the backrest or legrest
Adjust the speaker volume
from the mobile device. Make
sure Bluetooth setting on chair
and phone are both ON
Straight the air hose and
clearout the blockage
- Insert the power plug properly
into the power socket
- Turn on the switch found on
chair side. Then push power
button on remote
- Replace only with a fuse of
same type and rating
Type 1
300
14”
59 x 36 x 46 (L x W x H)
341
281.6
110-120V
0.7A
77W
IT-8500
™
X3
26
Frequently Asked Questions
Q: I find the chair is too intense to be comfortable. What can I do?
Q: I’m not a foot massage person, what should I do?
Q: My chair is not performing as expected. What should I do?
Q: I can never seem to get in my Infinity Massage chair, someone is
always in it.
A: Your body needs to become acclimated to therapeutic massage. To be effective, the
massage techniques must compress the tissue in your body. We recommend the following
steps to help get started. Then over time as your body acclimates you can increase the
intensity by reducing the layers between you and the chair.
1. Use the Neck Pillow to reduce upper body intensity
2. Use the back pad that came with your chair to reduce back intensity
3. Use the foot bed pads that came with your chair to reduce foot roller intensity
4. Go into Airbag on the main menu, select air intensity setting 1
- If a specific airbag is too intense, turn off Full and turn only the airbags you want
5. Press the foot roller button until you feel the foot rollers turn off
6. Adjust the recline on the remote. More upright will be less intense. Zero Gravity will be
more intense
A: Turn off foot rollers, press the Foot Roller button on your remote control until the rollers
stop. You may also want to turn off the Foot/Calf airbags or reduce the air intensity to level
1. Finally make sure the foot pads are inserted into the foot beds on the foot rest.
A: Your Infinity massage chair is an amazing combination of programming and robotics.
On occasion the chair just may need to be rebooted. To do this power down the chair and
unplug from the wall for 5 minutes then plug back in and power back up to see if it self-
healed. If you are still having an issue, give Infinity a call at 603-910-5000.
A: We know. It happens. Tell your friends to get their own Infinity Chair.
For more information and access to further questions, and resources, visit our website at
www.infinitymassagechairs.com
Fixing Issues
72 Stard Road, Seabrook, NH 03874
(603) 910-5000
www.infinitymassagechairs.com
Version 2.1
