User Manual
AURA
®
PRO
MASSAGE CHAIR
Welcome to
Thank you and congratulations on purchasing an Infinity Massage Chair - you’ve made a
great choice.
With over a decade of experience designing, building and servicing massage chairs,
Infinity takes pride in every chair sold, including yours. We are here for you. The US-
based Customer Care team can be reached at (603) 910-5000 or visit us online at www.
infinitymassagechairs.com and find valuable self service resources under the SUPPORT tab,
including electronic copies of all documents and video tutorials.
Inside this manual, you will find everything you need to setup and safely enjoy your chair.
Please review the entire manual, including all safety information, before assembling or
using your chair. If you are assembling the chair yourself, please see the Assembly Guide
next and reference the online assembly video.
For convenience, we’ve also created a Quick Start Guide. We suggest you keep it in the
remote pocket as a tool to get to know all the features of your new chair.
Get ready to sit back, relax and enjoy the Ultimate Massage Experience.
We know you can’t wait to sit in your new Infinity Massage chair! Take a picture of you enjoying the ultimate
massage experience and make sure to tag us on social media with the hashtag #infinitymassagechairs
Register your product at www.infinitymassagechairs.com/warranty
to ensure it is in our system. This will simplify the warranty process
should you ever need it.
Alternatively, scan the QR code to go directly to the URL above.
Before assembling your chair, watch an assembly video at:
www.infinitymassagechairs.com/assembly-tutorials
Alternatively, scan the QR code to go directly to the URL above.
THE ULTIMATE MASSAGE EXPERIENCE
@infinitymassagechairs@infinitymassagechairs
@infinity_chairs@infinity_chairs
@infinitymassagechairs@infinitymassagechairs
SCAN CODE
SCAN CODE
Warranty Registration
Assembly Video
Table of Contents
Before Getting Started
Your Chair
Chair Setup
Taking Control
Installation Site
Clearance Space for the Chair
Floor Protection
Move Methods
Connect to Power
Chair Features
External Structure
6
6
6
7
7
4
5
Getting Comfortable
Main Power Switch
Adjust Pillow
Reduce the Intensity of Your
Massage - Manually
Truefit
TM
Body Scanning
Getting Out Of The Chair
Chair Entry and Exit Hazards
8
8
8
8
9
9
9
Remote Control Layout
Remote Control Operation
Auto Programs
Remote Control In-Use Screen
Auto Program Descriptions
Airbag Massage
Airbag Region
Airbag Intensity
Bluetooth
®
Audio
SootheMe
™
Sound Therapy
10
11
12
12
13
14
14
14
14
15
Settings
Timer
Beeps
Bluetooth
®
Audio
Audio Volume
Voice Demo
Sleep Mode
Language
Remote Adjustment Buttons
Lumbar Heat
Weightless Zero Gravity Recline
Footrest/Backrest Angle Adjust
Adjusting Leg Length
Trouble Shooting
Specifications
Frequently Asked Questions
Warranty
20
20
20
20
21
21
21
21
18
18
18
19
19
25
25
26
27
Staying Safe
Settings
Chair Adjustments
Build Your Own
Fixing Issues
22
Warning! Read important safety information found on page 22 before using or operating chair.
WARNING
Manual Programs
Back Massage Mode
Massage Position
Back Node Width
Massage Speed
Dual Reflexology Foot Rollers
16
16
16
16
17
17
Chair Features
Zero Wall Fit
TM
Space-
Saving Technology
See page 6
See page 15
SootheMe
™
Sound
Therapy
Bluetooth
®
Speakers
See page 14 & 20
Truefit
TM
Body
Scanning
See page 9
Lumbar Heat
See page 18
Weightless Zero
Gravity Recline
See page 18
Dual Reflexology Foot
Rollers
See page 17
Manual Massage
Customization
See page 16
Airbag Control
See page 14
Your Chair
4
External Structure
Your Chair
Speaker
Shoulder Airbag
Remote Control
Arm Airbags
Seat Cushion
Legrest
Footrest
Pillow
Arm Panel
Power Box
Caster
Pedestal
5
6
- 5” clearance for the recline of the backrest; 20” clearance for the extension of footrest and
sliding forward of the chair.
- Keep it 3 feet away from the TV, radio or other audio & video appliance to avoid signal
interference.
Clearance Space for the Chair
Installation Site
Before Getting Started
We recommend to place a piece of thin carpet or soft mat underneath it to avoid damaging
the floor.
Floor Protection
Massage chair
Floor
Carpet
5” 20”
- Keep the distance between the power socket and power switch within 60” to avoid damage of power cord
while massage chair sliding forward.
- Straighten the power cord while in use to avoid tangle or damage.
CAUTION
- To avoid serious injury or death, before sliding chair forward or backward check to make sure area is clear
of children, pets, or obstacles.
WARNING
- Do not use the massage chair in high moisture environment such as near a swimming pool or bathroom to
prevent electric shock accident.
- Please keep the massage chair away from heated surfaces to prevent fire hazard or damage to the product.
WARNING
7
- Apply pressure to the back of the massage chair from behind to pivot on the Castors.
Have a second person up front to guide the Footrest until in the correct position. Maintain
clearances as mentioned above. Gently lower into place. Do not pull on the side arms.
Move Methods
CAUTION
- Do not move the chair when there is user inside.
- Chair is heavy. Use caution and get assistance when lifting to avoid injury. Do NOT lift chair by footrest or
armrests to avoid damage to product.
Connect to Power
Plug into a 110V grounded outlet.
WARNING – Improper connection of the equipment-
grounding conductor can result in a risk of electric shock. Check
with a qualified electrician or serviceman if you are in doubt as to
whether the product is properly grounded. Do not modify the plug
provided with the product – if it will not fit the outlet, have a proper
outlet installed by a qualified electrician.
This product is for use on a nominal 120-V circuit and has a
grounding plug that looks like the plug illustrated. Make sure that
the product is connected to an outlet having the same configuration
as the plug. No adapter should be used with this product.
Earthing
This massage chair is a Class 1 electrical appliance. Make sure to
use a grounded outlet to the grounded power supply circuit and a
properly installed earth grounding rod with ground connection, to
avoid electric shock.
Grounding Instructions
To avoid risk of electrical shock, turn power switch off before plugging unit into electrical outlet. Use only
with properly grounded outlet (3 prong). Do not plug into ungrounded outlet.
Grounded
outlet
Grounding pin
WARNING
8
To power up the chair, flip the main power switch located on the back of the base of the
chair to ON.
Main Power Switch
Getting Comfortable
Chair Setup
Take a seat in the chair and take note of where the pillow rests on your neck. Adjust the
pillow so that it rests comfortably in the arch of your neck. Do this by removing it from the
velcro, aligning it, and then reattaching to the velcro once it is in the desired position.
Adjust Pillow
Main
Power Switch
Power
Cord Input
Fuse Location
- When not in use for a long period of time, we recommend that the chair be covered, the power cord be coiled
and that the unit be placed in an environment free of dust and moisture.
- To avoid possible damage to product or injury to unsupervised children, always turn off power switch and
unplug massage chair from electrical outlet immediately after use.
CAUTION
Pillow
9
Navigate to any auto program and press the OK
button. The chair will automatically begin scanning
your body, mapping your back, shoulders, and neck.
During this process it is important to remain seated
back into the chair without lifting your head.
The scan can be viewed on the remote control
screen. If fine tuning is needed just after your body
scan, wait for the shoulder height adjust prompt
to appear and then use the up and down buttons
to move the massage rollers up or down for the
perfect shoulder kneading position.
Truefit
TM
Body Scanning
To easily exit the chair at any time, press the ON/OFF power button on the remote control
to restore the chair to the upright position.
WARNING! Check to make sure children and pets are clear of chair before pressing on/
off button to return chair to upright position. See Chair Entry and Exit Hazards for detailed
hazard warnings.
Getting out of the Chair
10min
10min
Chair Entry and Exit Hazards
WARNING! The areas under the footrest and behind the back rest are potentially
dangerous for a child or pet. The chair back is heavy and reclines with force. A small child or
pet located behind the chair could be crushed as chair is reclined resulting in serious injury
or death. When chair is reclined, small children or pets who have crawled under the leg rest
may not be visible to the user and could be crushed when leg rest is lowered or when chair is
returned to upright position. To avoid serious injury or death, check these areas carefully
before reclining, lowering leg rest, or returning chair to upright position.
Make sure to check for
children or pets between the
chair back and the base of
the chair before entering zero
gravity recline.
Make sure to check for children
or pets underneath the footwell
before exiting zero gravity
recline and returning to upright
position.
Make sure to check for
children or pets between the
footrest and the chair body
before lowering the legrest.
DANGER
DANGER
DANGER
Taking Control
Remote Control Layout
Remote Control Operation
OK – After navigating to the command desired on the display, push OK to select.
On/Off – Press to power on the remote or power off the remote and return the
chair to the exit position.
Menu – Return to Home Screen menu
Pause – Press pause to immediately stop all massage chair activity, press again
to resume.
Timer – Press button to manually adjust massage program timer. Maximum is
30 minutes.
Heat – Press button to turn on heat. Press again to turn off heat.
Backrest Angle Adjust – Press and hold to raise or lower the Footrest.
Footrest Angle Adjust – Press and hold to raise or lower the Footrest.
Directional Button – Four directional buttons navigate through menu display
options. While the In-Use screen is showing, left and right buttons can be used
to adjust airbag intensity, and up and down buttons can be used to adjust
massage speed (speed adjust in manual program only).
Foot Rollers – Press this button to toggle the Dual Reflexology Foot Rollers on
or off.
Zero Gravity – Press once to enter Zero Gravity position 1. Press again to enter
Zero Gravity position 2. Press once more to return chair to upright position.
AUTO
AUTO - Press this button to cycle through auto programs.
12
Auto Programs
Taking Control
When the massage chair is operating, press
the
HOME
button on the remote control to
enter the main menu display. Use the Up and
Down directional arrows to navigate to Auto
Program. Press OK to select.
Choose from Demo, Sports Refresh, Rise
& Shine, Rest & Sleep, Energy, Relief,
Extension and Renew programs.
Press OK to select the program you desire.
Selected program will show on the in-use
screen. If you de-select the program running
in this screen it will turn the program off.
Remote Control In-Use Screen
When running an Auto Program or
Manual mode, the remote control
screen will return to the in-use screen
(as shown below) after 10 seconds of
being idle.
Manual in-use screen
Auto Program in-use screen
CAUTION
- Do not spill liquids on remote control
and avoid placing heavy objects on
remote control or power cord to
avoid damage or malfunction.
DemoManual
13
Demo
Program What for? Description
Energy
Sports Refresh
Relief
Extension
Rise & Shine
Rest & Sleep
A quick way to feel all the massage
techniques and chair movements in
a brief 6 minute session.
A quick show of massage chair’s features and
functions, that can be accompanied by an
explanatory voice over. The voice demo can be
turned off and on in SETTINGS.
Soothe mucles after sports
activities and excercise.
Relaxes muscles and speeds up recovery
time after intense excercise by promoting
circulation.
Designed for morning or midday
relaxation.
Featuring slow kneading, this massage relaxes
muscles, improves circulation and aids in recovery.
Try this program as you prepare
your body to rest for the night.
A progression of mild massage techniques and
chair movements brings harmony to your body.
This program helps you unwind from a long day,
and prepares you for a restful night’s sleep.
This program is the best choice to
relax tired muscles and increase
physical vigor.
Comprehensive massage session using deep
tissue kneading, and tapping combines with air
cell compression.
Soothe muscles after sports
activities and exercise.
Massage session focused on back and leg/foot
region muscle recovery.
Best for winding down and
re-energizing yourself after a long
day.
Yoga like stretching motions grab, hold and
gently extend the body, while deep shiatsu
massage helps to boost the vitality of muscles.
Renew
Reduce built up tension carried in
the body from everyday stress.
Massage session built for winding down with
slower paced massage techniques.
14
Taking Control
Your massage chair includes Bluetooth
®
compatibility
so you can play and enjoy your favorite music. To
enable Bluetooth connectivity, Select Settings from
Menu display, then use the up or down button to
navigate to Bluetooth, press right button, then
use the up or down button to select your desired
Bluetooth setting: On or Off. Press OK button to
select Bluetooth
®
setting.
Bluetooth
®
Audio
Press HOME button on remote control. Select Air Massage from Menu
display, then use the up or down button to
navigate among: Region
and Intensity.
Navigate to Region. Press right button, then use up or down button to
select your desired airbag region: Full Body, Shoulder, Arms, Leg, and
Feet. Press OK button to select the region. To turn a particular airbag
region off, de-select the activated region. Selecting Full Body will over
ride any selections and ALL airbags become active.
Navigate to Intensity, press right button, then use the up or down
button to select your desired airbag intensity: 1, 2, 3, 4, 5. Press OK
button to select the airbag intensity.
Air Massage
Air Region
Air Intensity
15
No need to find something to stream with on-board
SootheMe
™
Sound Therapy Nature Sounds to chose
from. Envelope yourself in soundscapes that are
designed to help you relax.
Press HOME button on remote control. Select
SootheMe
™
Sounds from Menu display, then use
the up or down button to select your desired
Nature Sound: White Noise, Ocean Surf, Crickets,
Rain, Nature, Air Plane, Car Ride, Fireplace,
Thunderstorm, Windy Night, or Off. Press OK button
to select SootheMe
™
Sound.
SootheMe™ Sound Therapy
White Noise
SoundsW hat is it?
Nature
Ocean Surf
Air Plane
Crickets
Thunderstorm
Car Ride
Rain
Windy Night
Fireplace
A constant, even loop of pure white noise to mask out distractions
Soothing ocean waves rolling onto the shore
Night time in the suburbs. Churping Crickets, water trickling from a pond, and faint
traffic noises
Quiet, light, refreshing rain falling to the ground
Refreshing sounds of small birds peacefully singing along a tranquil stream
A Cessna propeller airplane motor idling
Calming inner-city traffic featuring cars, trucks, and motorcycles
Crackling of fire in a fireplace
Heavy rainstorm with thunder
Heard from inside a cabin, a howling wind blows constantly outside
Note: Bluetooth must be ON for sounds to work.
W
16
Build Your Own
Press
HOME
button on remote control. Select Manual Program
from Menu display, then use up or down buttons to navigate
among: Mode, Position, Width, Speed and Foot Rollers.
Manual Programs
Back Massage Mode
Navigate to Mode, press right button, then use the up or down
button to select your desired mode: Kneading, Knocking, Tapping,
Kneading & Knocking, Swedish, or Shiatsu. Press OK button to
select mode.
Massage Position
Navigate to Position, press right button, then use the up or down
button to select your desired massage position: Full Back, Partial,
or Point. Press OK button to select position.
Full Body travels the entire length of the massage track.
Partial travels a few inches above and below current position.
Point stops the massage mechanism in current position.
Partial and Point location can be fine tuned using the arrow up or
arrow down buttons.
Back Node Width
Navigate to Width, press right button, then use the up or down
button to select your desired roller width: Wide, Medium, or
Narrow. Press OK button to select width. (Massage Width only
works in Tapping, Knocking, and Shiatsu techniques).
17
Dual Reflexology Foot Rollers
Navigate to Foot Rollers, press right button, then use the up or down
button to select your desired Foot Roller Speed: Slow, Medium, Fast
or Off. Press OK button to select speed.
Note: Alternatively, use the Foot Roller button on the remote control
to toggle Foot Rollers On or Off. Foot Rollers will resume at last
selected speed.
Smart tip: Massage Width can’t be
adjusted when in Kneading, or Sync mode
techniques. Massage Speed can’t be
adjusted when in Shiatsu.
Massage Speed
Navigate to Speed, press right button, then use the up or down
button to select your desired speed: 1 = slowest, 2, 3, 4, 5 = fastest.
Press OK button to select the speed setting. (Massage speed can
only be adjusted when in manual mode).
Note: Alternatively, you can use the up and down buttons to adjust
massage speed while the in-use screen is showing.
18
Chair Adjustments
These adjustment buttons can be found on your remote control. Use
these buttons to toggle on/off heat in the lumbar region, and to adjust
zero gravity, footrest and backrest positions.
Remote Adjustment Buttons
Heating modules located in the lower back of the chair provide a
soothing sensation and loosen your muscles to better prepare your
body for the massage. To toggle lumbar heat On or Off, use the Heat
button on the remote control. Press button to turn on heat, press again
to turn off heat.
Lumbar Heat
Weightless Zero Gravity Recline elevates your feet up over your heart
to improve overall circulation and reduces gravitational force on your
spine for a sense of weightlessness. To cycle through Weightless Zero
Gravity Recline positions, use the Zero Gravity button on the remote
control. Press button once to enter Zero Gravity position 1. Press
again to enter Zero Gravity position 2. Press button once more to
return chair to an upright position.
Weightless Zero Gravity Recline
Zero Gravity
Button
Heat button
19
Need to adjust the position of the footrest or backrest? Use the Footrest Angle Adjust
button or Backrest Angle Adjust button to fine-tune your angles. To adjust the footrest or
backrest, press and hold the corresponding button.
The massage chair will automatically resize to the users leg length throughout program
provided the user maintains downward pressure on the spring-loaded footrest such that
the soles of the feet are against the foot rollers and the thighs are not raised.
Footrest/Backrest Angle Adjust
Adjusting Leg Length
Footrest Adjust Backrest Adjust
Raise Backrest
Lower BackrestLower Footrest
Raise Footrest
20
Bluetooth Audio
Your massage chair includes Bluetooth compatibility so you can play
and enjoy your favorite music. To enable Bluetooth connectivity,
navigate to Bluetooth, press right button, then use the up or down
button to select your desired Bluetooth setting: On or Off. Press OK
button to select Bluetooth setting.
To connect your Bluetooth enabled audio device, go into your
audio device settings, navigate to Bluetooth settings and pair
with the device named AURA PRO. The chair will beep when a
connection is made.
Settings
Timer
Navigate to Timer, press right button, then use the up or down
button to select your desired timer: 5min, 10min, 15min, 20min,
25min or 30min. Press OK button to select timer.
Beeps
Navigate to Beeps, press right button then press up or down
button to select your desired Beep setting: On or Off. Press OK to
select Beep setting.
Press HOME button on remote control. Select Settings from
Menu display, then use the up or down button to navigate among:
Timer, Beeps, Bluetooth Audio, Audio Volume, Voice Demo,
Sleep Mode, or Language.
Setting
21
Audio Volume
Navigate to Volume, press right button then press up or down
button to select your desired Volume setting: Off, 1 (lowest), 2, 3,
4, or 5 (highest). Press OK to select volume setting.
Voice Demo
Navigate to Voice Demo, press right button, then use the up or
down button to select your desired Voice Demo setting: On or Off.
Press OK button to select Voice Demo setting.
When Voice Demo is on – a spoken narration comes through the
speakers while the DEMO massage program is running. The Voice
Demo gives an overview of Infinity and how massage chairs work
to benefit your health & wellness. When Voice Demo is off the
DEMO massage program will run normally. This Audio track only
works with the DEMO program.
Sleep Mode
Navigate to Sleep Mode, press right button, then use the up or
down button to select your desired Sleep Mode setting: On, or
Off. Press OK button to select setting.
When sleep mode is on, chair will stop in the reclined position
after Auto Programs, when sleep mode is off, chair will return to
upright position after each Auto Program.
Language
Navigate to Language, press right button, then use the up
or down button to select your desired Language: English, or
Chinese. Press OK button to select Language.
Smart tip: In order to play music from your
Bluetooth enabled audio device, Bluetooth
must first be turned on in settings.
22
SAFETY INFORMATION
USE NOT RECOMMENDED FOR CERTAIN PERSONS
Staying Safe
WARNING
To ensure safe use of the massage chair and avoid injury or unsafe conditions, please
read and follow all instructions before using product.
Use of massage chair may not be safe or suitable for persons with certain medical
conditions and could cause serious injury or death in some circumstances. If you
have any of the following conditions, please consult a physician before using the
massage chair:
- Use of implanted electronic medical
devices (such as a cardiac pacemaker)
- Pregnancy
- Cancer, malignant tumors, or other
growths
- Osteoporosis or spinal fracture
- Other fractures or musculoskeletal injuries
- Loss of or reduced sensitivity to heat
- Implanted medical fixation devices such
as rods, pins, etc.
- Recent surgery or sutures
- Skin diseases or skin injury
- High fever
- Certain pulmonary or breathing
conditions
- Impaired circulation
- The areas under the footrest and behind the back rest are potentially dangerous for
a child or pet. The chair back is heavy and reclines with force. A small child or pet
located behind the chair could be crushed as chair is reclined resulting in serious
injury or death. When chair is reclined, small children or pets who have crawled
under the leg rest may not be visible to the user and could be crushed when leg rest
is lowered or when chair is returned to upright position. To avoid serious injury or
death, check these areas carefully before reclining, lowering leg rest, or returning
chair to upright position.
- Chair should not be used by children under age 14. Small children could be trapped
or injured by airbags, heating mechanism, or moving parts. When chair is not in use,
unplug unit and secure chair so that children cannot accidentally power on and operate
chair.
- Children over age 14, persons with reduced physical, sensory, or mental capabilities,
and elderly or frail persons should exercise caution and use massage chair only when
supervised or assisted by a person over 16 years of age.
- Chair has a heated surface and could cause burns, particularly in persons with reduced
sensitivity to heat. Such persons should use the chair only after consulting with a
physician and should use extreme caution during any physician-approved use.
WARNING
WARNING
To avoid possible death or serious injury to user or others, please read and follow these
instructions:
23
- Do not stand or stack heavy objects on footrest.
- Do not operate heating features of chair while under a blanket or pillow. Excessive heating
can occur and cause fire, electric shock, or injury to persons.
- To avoid pinching or crushing, please do not place body parts, especially fingers and toes,
between parts of chair and keep clear of moving parts.
- To avoid overheating, injury or discomfort from overuse, do not fall asleep while using
massage chair and do not use for extended periods of time (longer than 20 minutes).
- Avoid use while under the influence of alcohol, medications or other substances that my
cause drowsiness, disorientation, or impairment of judgment or motor skills.
- Do not use the massage chair right after a meal, as it may cause discomfort.
- If you feel any abnormal discomfort during the operation of the massage chair, turn off the
power immediately and discontinue use.
- Do not use this appliance when ambient temperature is over 40 C (104 F).
- Do not use this appliance in humid or dusty environment, or when any part of the body is in
contact with plumbing or any similar ground.
- Never operate the appliance with the air openings blocked. Keep the air openings free of
lint, hair, dust and the like.
- Do not use outdoors.
- Do not operate where aerosol (spray) products are being used or where oxygen is being
administered.
- Place the product on a flat, level floor to reduce risk of tipping or overturning.
- Do not use or store near heat or open flame.
- Intended only for users who weigh below 300 lbs.
- Use this product only for its intended use as described in this manual. Do not use
attachments not recommended by the manufacturer.
- Massage chair intended only for use by one person. Do not use by two or more persons at
the same time to avoid damage to the product.
- Do not allow children to stand, jump, or play on or around massage chair, even when it is
not powered on or in use.
- Remove personal accessories from arms and empty pockets while using the massage
features of the chair.
- Check the upholstery under the cushions and other spots for damage or loose objects that
may cause injury or damage chair while operating. If any damage is present, do not use the
massage chair and refer to a qualified service professional for servicing.
- To avoid damage to chair, walls, or other objects, make sure there are no obstacles behind
the chair and there is enough clearance before adjusting the backrest or leg rest angle.
- Please be seated properly while using the product.
- To avoid damage to chair or floors, do not drag or push the chair or roll its casters on wood
floor or carpet. See instructions on p.7 for safely moving chair.
- If massage chair is not working properly, has been dropped or damaged, or has been
dropped into water or exposed to flooding, return the appliance to a service center for
examination and repair before attempting to use.
- Do not drop or insert any object into any openings in chair.
CAUTION
CAUTION
To avoid the risk of minor injury or discomfort, or damage to the massage chair or
other property, please read and follow these instructions for safe use of massage chair:
24
WARNING
Read and follow these instructions concerning safe use of the power cord and
power unit to avoid possible electric shock, fire hazard, use of chair by and injury to
unattended children, or damage to chair or other property.
-
To avoid risk of electric shock, connect this unit to a properly grounded outlet only. See
Grounding Instructions on pg. 7.
- Always unplug massage chair from the electrical outlet immediately after use and
before cleaning. An appliance should never be left unattended when plugged in. To
disconnect, turn all controls to the off position, then remove plug from outlet.
- Do not use massage chair and unplug from outlet during thunder or lightning storms,
and before putting on or taking off parts.
- To ensure safe operation, power must be supplied only at standard 110 voltage, to the
specifications of the appliance. Confirm that the power voltage stated on the rating
label corresponds to your local electricity supply.
- The massage chair should be used only with the power supply unit provided. Do not
use with any other power source.
- Do not use a wet or damp hand to unplug the cord to avoid electric shock.
- Do not pull on the power cord to unplug. Grip by plastic end nearest outlet to unplug
power cord.
- Do not squeeze, over bend, pull hard, or twist the power cord.
- Keep the power cord away from heated surfaces.
- Do not carry or drag the chair by power cord or use cord as a handle.
- If there is any smoke or unusual smell while using massage chair, stop using
immediately and unplug the power cord.
- Never operate the chair if it has a damaged power cord or plug. If the power cord is
damaged, it must be replaced by the manufacturer or its service agent or a similarly
qualified person to avoid a hazard.
WARNING
Do not disassemble, dismantle or attempt to repair massage chair. Such actions, as well
as misuse of product, may cause damage to or failure of massage chair and may void the
manufacturer’s warranty. For repairs, please contact an authorized dealer or repair agent
at 603-910-5000. For additional details concerning terms, conditions and limitations of
warranty, see https://infinitymassagechairs.com/warranty-info.
Staying Safe
25
Fixing Issues
Trouble Shooting
Specifications
Model
Fuse
Power Consumption
Safety Standards
W
Type 1
”
Dimension of Main Body (in)
Necessary Clearance to Wall (in)
Net Weight (lbs)
Shipping Weight (lbs)
Max. User Weight (lbs)
Voltage
5
Aura Pro
198
229
300
120V 60HZ
1.25A
150
51 x 29.5 x 49 (L x W x H)
.
1
2
3
4
5
No need to take any
measures
Noise is heard while in
use
Massage Chair does not
start
The air hose is blockedAirbag malfunction
No. Symptoms Possible SolutionPossible Causes
Reduce the load and try again
These noises are normal and
arise from friction between the
massage rollers and the faux
leather cover
- The power cord is not
secured into the socket
- Not switched ON
- The fuse is blown
Backrest or footrest can
not raise or recline
No music comes from
the speaker
Excessive load has been pressed
on the backrest or legrest
Adjust the speaker volume
from the mobile device. Make
sure Bluetooth setting on chair
and phone are both ON
Straight the air hose and
clearout the blockage
- Insert the power plug properly
into the power socket
- Turn on the switch found on
chair side. Then push power
button on remote
- Replace only with a fuse of
same type and rating
If problem remains, please contact Infinity for maintenance.
Tip: Do not attempt to repair this product yourself, our company shall not be liable for the injury or damage caused by
any servicing without authorizations. Thank you for you cooperation
- Streaming device volume needs
to be turned up.
- Volume in Setting needs to be
turned up.
26
Frequently Asked Questions
Q: I find the chair is too intense to be comfortable. What can I do?
Q: I’m not a foot massage person, what should I do?
Q: My chair is not performing as expected. What should I do?
Q: I can never seem to get in my Infinity Massage chair, someone is
always in it.
A: Your body needs to become acclimated to therapeutic massage. To be effective, the
massage techniques must compress the tissue in your body. We recommend the following
steps to help get started. Then over time as your body acclimates you can increase the
intensity by reducing the layers between you and the chair.
1. Press MENU button on remote control. Select Air Massage from Menu display, use the
up or down button to navigate to Air Intensity, press right button, then use the up or
down button to navigate to level 1. Press OK to select.
- If a specific airbag is too intense, turn off full body and turn on only the airbags
you want.
2. Adjust the recline on the remote. More upright will be less intense. Zero Gravity will be
more intense.
A: Turn off foot rollers, Press MENU button on remote control. Select Manual Program from
Menu display, then use the up or down to navigate to Foot Rollers, press right button, then
use the up or down button to select Off. Press OK button to confirm. Alternatively, press
the foot roller button on the remote control. You may also want to turn off the Legs or Feet
airbags or reduce the air intensity to level 1.
A: Your Infinity massage chair is an amazing combination of programming and robotics.
On occasion the chair just may need to be rebooted. To do this power down the chair and
unplug from the wall for 5 minutes then plug back in and power back up to see if it self-
healed. If you are still having an issue, give Infinity a call at 603-910-5000.
A: We know. It happens. Tell your friends to get their own Infinity Chair.
For more information and access to further questions, and resources, visit our website at
www.infinitymassagechairs.com
Fixing Issues
Warranty
This Infinity Massage Chairs is protected by Infinity’s 5 Year U.S Residential Limited
Warranty. For more information, scan the QR code below and click on the Infinity Care
Residential Warranty tab.
SCAN CODE
28
Version 2.1
72 Stard Road, Seabrook, NH
03874
(603) 910-5000
www.infinitymassagechairs.com
Version 1.1
