PALISADE PRO
4D
MASSAGE CHAIR
User Manual
3
Welcome to
Thank you and congratulations on purchasing an Infinity Massage Chair - you’ve made a
great choice.
With over a decade of experience designing, building and servicing massage chairs,
Infinity takes pride in every chair sold, including yours. We are here for you. The US-
based Customer Care team can be reached at (603) 910-5000 or visit us online at www.
infinitymassagechairs.com and find valuable self service resources under the SUPPORT tab,
including electronic copies of all documents and video tutorials.
Inside this manual, you will find everything you need to setup and safely enjoy your chair.
Please review the entire manual, including all safety information, before assembling or
using your chair. If you are assembling the chair yourself, please see the Assembly Guide
next and reference the online assembly video.
For convenience, we’ve also created a Quick Start Guide. We suggest you keep it in the
remote pocket as a tool to get to know all the features of your new chair.
Get ready to sit back, relax and enjoy the Ultimate Massage Experience.
We know you can’t wait to sit in your new Infinity Massage chair! Take a picture of you enjoying the ultimate
massage experience and make sure to tag us on social media with the hashtag #infinitymassagechairs
Register your product at www.infinitymassagechairs.com/warranty
to ensure it is in our system. This will simplify the warranty process
should you ever need it.
Alternatively, scan the QR code to go directly to the URL above.
Before assembling your chair, watch an assembly video at:
www.infinitymassagechairs.com/assembly-tutorials
Alternatively, scan the QR code to go directly to the URL above.
THE ULTIMATE MASSAGE EXPERIENCE
@infinitymassagechairs@infinitymassagechairs
@infinity_chairs@infinity_chairs
@infinitymassagechairs@infinitymassagechairs
SCAN CODE
SCAN CODE
Warranty Registration
Assembly Video
Chair Features
4
Your Chair
See page 12 & 13
Tablet Remote
4D Massage
Zero Wall Space-
Saving Technology
See page 8
See page 10
Zero Gravity
See page 19
Body Scanning
Lumbar Heat
See page 15
Bluetooth
See page 22
Total Sole
Reflexology Rollers
See page 17 & 18
See page 20
Nature Sounds
Apple/Android
Application
See page 21
USB Charging Port
See page 21
Infinity Control
Customization
See page 24
Calf Rollers &
Oscillation
See page 17 & 18
Memory Function
See page 19
22
External Structure
Speaker
Pillow
Back cushion
Seat cushion
Legrest
Back cover
Armrest
Caster
Tablet Remote
5
IMPORTANT SAFETY INSTRUCTIONS
Read all instructions before using (this appliance). SAVE THESE INSTRUCTIONS.
Household use only. When using an electrical appliance, basic precautions should always
be followed, including the following:
DANGER – To reduce the risk of electric shock:
Always unplug this appliance from the electrical outlet immediately after using and
before cleaning.
WARNING – To reduce the risk of burns, fire, electric shock, or injury to persons:
An appliance should never be left unattended when plugged in. Unplug from outlet
when not in use, and before putting on or taking off parts.
Do not operate under blanket or pillow. Excessive heating can occur and cause fire,
electric shock, or injury to persons.
Close supervision is necessary when this appliance is used by, on, or near children,
invalids, or disabled persons. Keep children away from extended foot support (or other
similar parts).
Use this appliance only for its intended use as described in this manual. Do not use
attachments not recommended by the manufacturer.
Never operate this appliance if it has a damaged cord or plug, if it is not working
properly, if it has been dropped or damaged, or dropped into water. Return the
appliance to a service center for examination and repair.
Do not carry this appliance by supply cord or use cord as a handle.
Keep the cord away from heated surfaces.
Never operate the appliance with the air openings blocked. Keep the air openings free
of lint, hair, and the like.
Connect this appliance to a properly grounded outlet only. See Grounding Instructions.
Never drop or insert any object into any opening.
Do not use outdoors.
Do not operate where aerosol (spray) products are being used or where oxygen is
being administered.
To disconnect, turn all controls to the off position, then remove plug from outlet.
Use heated surfaces carefully. May cause serious burns. Do not use over insensitive skin
areas or in the presence of poor circulation. The unattended use of heat by children or
incapacitated persons may be dangerous.
Do not use massager in close proximity to loose clothing or jewelry.
Keep long hair away from massager while in use.
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Table of Contents
Your Chair
Chair Features
External Structure
Important Safety Instructions
4
4
5
7
Warning! Read important safety information
found on page 30 before using or operating chair.
WARNING
Before Getting Started
Chair Setup
Taking Control
Installation Site
Clearance Space for the Chair
Floor Protection
Move Methods
Connect to Power
8
8
8
9
9
Main Power Switch
Adjust Pillow
Increase Intensity of Massage - Manually
TrueFit™ Body Scanning
Getting out of the Chair
Chair Entry and Exit Hazards
Tablet Remote Layout
Tablet Remote Operation
10
10
10
10
11
11
12
13
Auto Programs
TrueFit™ Body Scanning
In-Use Screen
Auto Program Descriptions
14
14
14
15
Custom Selections from Auto Programs
Focus Zone
Adjust
Maximum 4D Level
Calf Rollers & Oscillation
Time Remaining
Air Settings
Max Air Intensity
Back Heat
Foot Rollers & Calf Oscillation
Adjustments
Time Remaining
Foot Rollers & Calf Oscillation
Back/ Foot/ Leg Extension
Sleep Mode
Bluetooth
Beep
Display Brightness
Language
Firmware Version
Help
16
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Troubleshooting
Specifications
Frequently Asked Questions
Warranty
29
29
30
31
Staying Safe
Settings
Fixing Issues
26
Set Your Environment
Infinity Control
Massage Technique
Focus Zone
Massage Width
Maximum 4D Level
Massage Speed
Air Settings
Max Air Intensity
Back Heat
Foot Rollers & Calf Oscillation
24
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25
25
25
25
25
25
25
25
Build Your Own
Weightless Zero Gravity Recline
MyMassage™ Memory Programs
Saving a Memory Program
Running a Memory Program
SootheMe™ Sound Therapy
Volume Level
USB Charging Station
App Download & Installation
19
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8
- 2” clearance for the recline of the backrest; 24” clearance for the extension of footrest and
sliding forward of the chair.
- Keep it 3 feet away from the TV, radio or other audio & video appliance to avoid signal
interference.
Clearance Space for the Chair
Installation Site
Before Getting Started
To protect ANY floor type, hard surface or carpeted, from scratches or other markings,
place the chair on a sacrificial pad or mat that extends from under the footrest to the rear of
the chair.
Floor Protection
- Do not use the massage chair in high moisture environment such as near a swimming pool or bathroom to
prevent electric shock accident.
- Please keep the massage chair away from heated surfaces to prevent fire hazard or damage to the product.
WARNING
- Keep the distance between the power socket and power switch within 60” to avoid damage of power cord
while massage chair sliding forward.
- Straighten the power cord while in use to avoid tangle or damage.
CAUTION
- To avoid serious injury or death, before sliding chair forward or backward check to make sure area is clear
of children, pets, or obstacles.
WARNING
24”
2”
9
24”
Apply pressure to the back of the massage chair from behind to pivot on the Castors.
Have a second person up front to guide the Footrest until in the correct position. Maintain
clearances as mentioned above. Gently lower into place. Do not pull on the side arms.
Move Methods
Connect to Power
CAUTION
- Do not move the chair when there is user inside.
- Chair is heavy. Use caution and get assistance when lifting to avoid injury. Do NOT lift chair by footrest or
armrests to avoid damage to product.
Plug into a 110V grounded outlet.
WARNING – Improper connection of the equipment-
grounding conductor can result in a risk of electric shock. Check
with a qualified electrician or serviceman if you are in doubt as to
whether the product is properly grounded. Do not modify the plug
provided with the product – if it will not fit the outlet, have a proper
outlet installed by a qualified electrician.
This product is for use on a nominal 120-V circuit and has a
grounding plug that looks like the plug illustrated. Make sure that
the product is connected to an outlet having the same configuration
as the plug. No adapter should be used with this product.
Earthing
This massage chair is a Class 1 electrical appliance. Make sure to
use a grounded outlet to the grounded power supply circuit and a
properly installed earth grounding rod with ground connection, to
avoid electric shock.
Grounding Instructions
To avoid risk of electrical shock, turn power switch off before plugging unit into electrical outlet. Use only
with properly grounded outlet (3 prong). Do not plug into ungrounded outlet.
Grounded
outlet
Grounding pin
WARNING
10
Getting Comfortable
Chair Setup
- When not in use for a long period of time, we recommend that the chair be covered, the power cord be coiled
and that the unit be placed in an environment free of dust and moisture.
- To avoid possible damage to product or injury to unsupervised children, always turn off power switch and
unplug massage chair from electrical outlet immediately after use.
CAUTION
To power up the chair, flip the main power switch located on the back of the base of the
chair to ON. Ensure the electrical cord is connected to a 110V grounded outlet and plugged
into the power cord port located on the back of the base of the chair.
Main Power Switch
Take a seat in the chair and take note of where the neck pillow
rests on your neck. Adjust the pillow so that it rests comfortably
in the arch of your neck. Do this by removing it from the velcro,
aligning it, and then reattaching to the velcro once it is in the
desired position.
Adjust Pillow
TrueFit
TM
Body Scanning
Select any auto program. The chair will automatically begin scanning your body, mapping your
back, shoulders, and neck. During this process it is important to remain seated back into the
chair without lifting your head.
The scan can be viewed on the Tablet Remote screen. If fine tuning is needed just after your
body scan, wait for the shoulder adjust prompt to appear and then use the Back Adjustment
buttons to move the massage rollers up or down for the perfect shoulder kneading position.
Tube fuse
Main Power
Switch
Power cord port
To make the massage less intense, you can fold down the neck rest to provide more
cushioning between you and the massage mechanism in the seat back. To make the foot rollers
less intense, insert the foot pads that came with your chair into the foot bed of the footrest.
Reduce the Intensity of your Massage - Manually
Neck Pillow
11
Smart tip: To increase intensity in the neck
and shoulder region, flip the pillow or the
pillow and pillow pad up so you lay directly
on the seat back pad.
11
To easily exit the chair at any time, tap the POWER
button on the top right of the home display, on the
Tablet Remote to restore the chair to the upright
position.
WARNING! Check to make sure children and pets are
clear of chair before tapping power button to return
chair to upright position.
Getting Out of The Chair
Chair Entry and Exit Hazards
WARNING! The areas under the footrest and behind the back rest are potentially dangerous for a child or
pet. The chair back is heavy and reclines with force. A small child or pet located behind the chair could be
crushed as chair is reclined resulting in serious injury or death. When chair is reclined, small children or pets
who have crawled under the leg rest may not be visible to the user and could be crushed when leg rest is
lowered or when chair is returned to upright position. To avoid serious injury or death, check these areas
carefully before reclining, lowering leg rest, or returning chair to upright position.
Make sure to check for children
or pets between the chair back
and the base of the chair before
entering zero gravity recline.
TrueFit
TM
Body Scanning
Make sure to check for children or
pets underneath the footwell before
exiting zero gravity recline and
returning to upright position.
Make sure to check for
children or pets between the
footrest and the chair body
before lowering the legrest.
Massage program will start
after countdown timer
12
Tablet Remote Layout
2.
4.
6.
1.
3.
5.
7.
Taking Control
13
Tablet Remote Operation
1. Home Page – After turning on your chair, this is the first screen you will see on your
Tablet Remote. Use this screen to navigate all menu options. To select, simply tap the
screen with your finger.
2. Auto Programs – Select from 12 pre-set auto programs. To select simply tap the auto
program you wish to run.
6. Infinity Control – Have a particular spot that needs more work? Take the power of
massage into your own hands with Infinity Control. Use this screen to fully customize your
own massage and find the perfect treatment for you. If you slide on the control panel
lock, this screen will not revert back to the In-Use screen so you can make continuous
adjustments.
4. Adjustments – While your massage program is running, use this screen to make
adjustments to time, calf rollers, zero gravity or chair angles.
5. Sound – Use this screen to select and control the SootheMe™ Sound Therapy feature of
your chair. The selected sound will play from the Intersound™ speakers. To turn SootheMe™
nature sounds off, de-select the activated sound.
3. MyMassage
TM
Memory – After creating your massage program you have the ability to
save to memory and then access whenever you want.
7. System Settings – Use this screen to adjust and personalize your chair and Tablet
Remote settings.
14
Taking Control
Auto Programs
From the home display, tap the AUTO button to enter Auto Program Menu. Choose from
Morning, Sports Refresh, Working Relief, Deep Shiatsu, Mid-day, Extension, Neck &
Shoulder, Healthy Breath, Night, Rest & Sleep, Waist & Spine, or Demo. To enter the
program you desire tap the screen. Selected program will show on the In-use screen.
After adjusting your shoulder height, you
will be taken to the In-use screen where you
can observe all current settings and session
information.
After a Massage program is selected, you will be taken to the Body Scanning screen. Here
you can use the arrows to adjust the back mechanism up and down to match your specific
shoulder height. After the countdown timer has elapsed, your massage will start.
In-Use Screen
TrueFit
TM
Body Scanning
CAUTION
- Do not spill liquids on Tablet Remote
and avoid placing heavy objects on
Tablet Remote or power cord to
avoid damage or malfunction.
Tap Auto button
Massage Program will start
after Countdown timer
15
Program hat for? Description
W
Morning
Mid-day
Sports Refresh
Extension
Deep Shiatsu
Neck & Shoulder
Rest & Sleep
Healthy Breath
Waist & Spine
Night
Demo
Designed to be an incredible injury prevention program, this
massage focuses on the lumbar vertebra with targeted
massage to loosen rigid muscles, relieve tension, improve
circulation, and revitalize your energy levels.
Helps to relax, recover, and
revitalize the main back
muscles along your spine.
Designed to stimulate the waist, hips and buttock, this
sequence of massage and air bag compression can help
to improve your range of motion, and reduce lower back
pain so you can return to your feet feeling renewed.
Improve hip mobility and
reduce lower back pain.
A powerful combination of kneading, grabbing, and
pressing massage techniques target the neck, shoulder,
and upper back to help ease unwanted pain and stiffness.
Soothing pain and tension in
the neck and shoulders.
As the lowest intensity massage, this series of massage
techniques is perfect for those who are more sensitive,
or looking for a light kneading motion on the back,
waist and hips.
Those looking for a softter,
less intense massage.
Performs a strong massage with deep, penetrating
massage techniques to alleiviate your aches and pains,
improve circulation, and recuperate the body after intense
physical activity.
Best for those who prefer a
more intense massage, and for
soothing muscles after
physical activity
A progression of mild massage techniques and chair
movements brings harmony to your body. This program
helps you unwind from a long day, and prepares you for a
restful night's sleep.
Try this program as you prepare
your body to rest for the night.
A revitalising massage that is ideal for a mid-day boost.
Full body kneading releives built up stress, reduces fatigue,
and improves metabolism so you can finish your day off
strong.
Great for a quick midday break
to relieve any built up morning
stress.
Soothe muscles after sports
Designed to clear the mind and increase blood circulation.
Breath in deeply and exhale your stress while this rhythmic
massage program works to alleviate your tired muscles and
reinvigorate your spirit.
d
Reduce built up tension carrie
in the body or unwinding after a
stressful day.
This program is the best
choice to re-invigorate stiff
muscles and boost energy
levels.
Inspired by traditional Thai massage techniques, this
strong series of grab, hold and stretch progressions gently
extends the body to help re-adjust the skeletal structure,
increase felexibility, and re-balance your body's energy.
d
This program is the best choice
to re-energize tired muscles an
reset your mind.
This program is designed to relax the body both physically
and emotionally. A unique combination of varying intensities
brings the mind into a peaceful state, while specific massage
techniques increase circulation to help relieve muscular
tension, and reduce recovery time.
A quick way to feel all the massage
techniques and chair movements in
a brief 8 minute session.
A quick show of massage chair’s features and functions that
can be accompanied by an explanatory voice over. To turn
off voice over, tap System from home display, then toggle
Voice Demo to off.
Working Relief
Targeted airbag compression provides a full body stretch
while the double back-mechanism performs a combination of
massage techniques to help awaken and ignite your muscles
for the day ahead.
16
Set your Environment
Focus Zone
To personalize your massage to your exact needs, swipe left on the Tablet Remote from the
In-Use Screen to be taken to the Custom Selections screen.
The Custom Selections screen can be used to tailor your massage exactly to your needs.
Here you will have complete control over the duration, airbag settings/Intensity, foot rollers,
and back heat. To return to the In-use screen, simply swipe right or tap the arrow on the
Tablet Remote screen, which will take you to the home page, and then tap ‘massage
running screen’ at the top center of your screen.
If you slide on the Control Panel Lock (top right corner of screen), this screen will not revert
back to the In-Use screen so you can make continuous adjustments. Slide off to unlock again.
Custom Selections from Auto Programs
Controls the range of motion of the back mechanism, Whole travels the entire length of the
track, Partial travels a short distance and reverses direction for focused relief, Point stops
on the track for targeted relief. Tap screen to select setting.
Adjust
Partial and Point location can be fine tuned by using the Adjust setting. Press and hold
arrow up or arrow down buttons to control the location of the back mechanism.
Swipe Right from
In-Use Screen
17
Smart tip: Partial and Point location can
be fine tuned by using the Adjust setting.
Press and hold arrow up or arrow down
buttons to control the location of the back
mechanism.
Maximum 4D Level
Use this control to increase or decrease the maximum intensity of the 4D back mechanism
that works the back and shoulder regions. All auto massages are pre-programmed to have
varying 4D intensity, this setting will set the upper limit of these fluctuations. 1 = light, 5 =
firm, or Off. Tap screen to select setting.
Time Remaining
Tap screen to select your desired massage timer length; 10 minutes, 20 minutes, or 30
minutes. 20 minutes is the default setting. The massage chair will turn off automatically and
reset after the timer is up.
Foot Rollers & Calf Oscillation
Control Total Sole Reflexology™ Foot Rollers and
Complete Calf
™
Calf Rollers & Oscillation.
Choose your desired speed: 1 = slow, 2, 3 = fast, or Off (deactivate foot rollers).
Tap screen to
select setting.
Back Heat
Activate back heat and choose your desired heat intensity level: 1 = low, 2, 3 = high, or Off
(deactivate back heat).
Tap screen to select setting.
Air Settings
Choose your desired airbag region/s: Full, Arm & Shoulders, Back & Waist, Leg & Foot, or
Buttock. Tap screen to select setting. To turn a particular airbag region off, de-select the
activated region. Selecting Full will over ride any selections and ALL airbags become active.
Max Air Intensity
Increase or decrease maximum intensity of airbag massage. All auto massages are pre-
programmed to have varying levels of airbag intensity, this setting will set the upper limit of
these fluctuations. 1 = light, 5 = firm, or Off. Tap screen to select setting.
18
Set your Environment
Adjustments
Tap Adjustments to enter the Adjustments display screen. While your massage program is
running, use this screen to make adjustments to time, foot & calf rollers, chair angles, or
zero gravity.
To return to the In-use screen, simply swipe right or tap the arrow on the Tablet Remote
screen, which will take you to the home page, and then tap ‘massage running screen’ at the
top center of your screen.
Tap Adjustments button
Time Remaining
Tap screen to select your desired massage timer length; 10 minutes, 20 minutes, or 30
minutes. 20 minutes is the default setting. The massage chair will turn off automatically and
reset after the timer is up.
Foot Rollers & Calf Oscillation
Control Complete
Calf
™
Calf Rollers & Oscillation
and choose your desired calf roller speed: 1 =
slow, 2, 3 = fast, or Off (deactivate
calf rollers & oscillation
).
Tap screen to select setting.
These controls enable you to fine tune the length and fit of specific parts of your chair. Tap
+ hold screen to adjust settings.
Back – controls the recline angle of the seat back.
Foot – controls the angle of the footrest.
Leg Extension – allows the chair to customize to your leg length.
Back/ Foot/ Leg Extension
19
Tap MyMemory button
Weightless Zero Gravity Recline
Use this control to enter Weightless Zero Gravity Recline. Zero Gravity elevates your
feet up over your heart to improve overall circulation and reduces gravitational force on
your spine for a sense of weightlessness. Zero Gravity position 1 will put the chair into a
standard recline, Zero Gravity position 2 will recline the chair into complete Weightless
Zero Gravity Recline.
Your chair has the ability to save your favorite customized massage programs to memory.
To create a custom MyMemory program, you first need to set up the chair for what it is you
want to record. To do this, use Manual Settings to create a manual massage program with
all of your desired air, heat, speed, and intensity settings.
MyMassage
™
Memory Programs
Saving a Memory Program
To save a massage program, select MyMemory from Home Display, then tap the save button
to save the current massage settings to memory. There are 3 MyMemory storage slots.
Running a Memory Program
Once a memory program is saved, tap the ‘Run’ button on the screen underneath the
program you wish to run. If you hit save in a MyMemory program with a program already
saved, it will record over the previous setting.
20
Set your Environment
White Noise
SoundsW hat is it?
Nature
Ocean Surf
Air Plane
Crickets
Thunderstorm
Car Ride
Rain
Windy Night
Fireplace
A constant, even loop of pure white noise to mask out distractions
Soothing ocean waves rolling onto the shore
Night time in the suburbs. Churping Crickets, water trickling from a pond, and faint
traffic noises
Quiet, light, refreshing rain falling to the ground
Refreshing sounds of small birds peacefully singing along a tranquil stream.
A Cessna propeller airplane motor idling
Calming inner-city traffic featuring cars, trucks, and motorcycles
Crackling of fire in a fireplace
Heavy rainstorm with thunder
Heard from inside a cabin, a howling wind blows constantly outside
Note: Bluetooth must be ON for sounds to work.
W
Tap Sound on the home display to enter the Sound display screen. Use this screen to select
and control the SootheMe™ Sound Therapy feature of your chair. The selected sound will play
from the speakers next to your head. To turn SootheMe™ Nature Sounds off, de-select the
activated sound. Note: Bluetooth must first be turned on in System screen (see page 20).
Sounds
Tap Sound button
Volume Level
Increase or decrease volume of SootheMe™ Nature Sounds. 1 = low, 9 = high, or Off. Tap
screen to select setting.
(See page 20).
21
USB Charging Station
Your massage chair includes a USB-A port to charge
your phone or tablet while using the chair. This feature is
especially helpful when using the app to control the chair.
The port is located on the left hip side of the chair
behind the thigh airbag. To access, locate the thigh
airbag and pull it back, away from the chair to reveal the
USB port.
Android System Software (Android System V2.2 or later)
- Open the Google play store. In the search bar, search for ‘Infinity Massage Chair Palisade
Pro’. Click on the Palisade Pro app tile.
- Click “Install” to download and install the Palisade APK, then press Settings button on your
computer or Android device > press Wireless and Web Setting > Bluetooth > Scan Bluetooth
device > Palisade Pro, then pair.
- Start the Palisade Pro APK, press Settings menu > Bluetooth > and pair with the Palisade Pro
to link the APK
Apple iOS: (iPhone or iPad devices)
- Open the App Store. In the search bar, search for ‘Palisade Pro by Infinity’ to find the app.
Click “Get” at the top right corner to download and install the software.
- In your device settings, open Bluetooth and connect it to the massage chair.
- Please note: Only Apple equipment compatible with Bluetooth 4.0 can connect to the chair’s Bluetooth.
App Download & Installation
USB Charging Port
Thigh Airbag
22
Settings
Tap System on the home display to enter the system display screen. Use this screen
to adjust and personalize your chair and Tablet Remote settings. Swipe up to see the
additional settings not visible on the screen, swipe down to go back to the top.
System
Tap System button
Bluetooth
Toggle your chair’s Bluetooth
®
setting: On or Off. Tap screen to toggle setting. Open
Bluetooth from audio device and pair with Palisade Pro to play music.
In order to use the chair app, play in-built sounds from your chair, or to play music from your
Bluetooth
®
enabled audio device, Bluetooth
®
must first be turned on.
Sleep Mode
Toggle your desired sleep mode setting: On or Off. Tap screen to select setting. When
sleep mode is on the chair will stop in the reclined position after Auto Programs, when sleep
mode is off the chair will return to a fully upright position after each Auto Program.
Voice Demo
Voice demo talks you through the functionality of the chair in the Demo auto program.
Toggle your desired voice demo setting: On or Off. Tap screen to select setting.
Beep
Toggle your Tablet Remote beep settings: On, or Off. Tap screen to select setting. When beep
setting is on, performing manual chair adjustments on the tablet remote will be accompanied
by an audible beep.
23
Press Language button
Display Brightness
Control your desired Tablet Remote screen brightness setting: 1 = dimmest, 5 = brightest.
Tap + or – buttons on screen to change setting.
Smart tip: In order to play music from your
Bluetooth enabled audio device, Bluetooth
must first be turned on in settings.
Language
Tap Language to enter the language selection screen. Select your desired language by tapping:
English or Chinese. Swipe left or tap back arrow in top left corner to return to System display
screen.
Firmware Version
Indicates the latest software installed on your device.
Help
Tap Help to be taken through to the help screen. Here you will be able to access where to find
help and contact information if you are having any troubles with your Palisade Pro Massage Chair.
24
Build your own
Have a particular spot that needs more work? Take the power of massage into your own
hands with Infinity Control. Tap Infinity Control on the home display to enter the Infinity
Control display screen. Use this screen to fully customize your own massage and find the
perfect treatment for you.
Your first selection on this screen will start your massage and take you to the massage in-
use screen. To return to the Infinity Control screen, tap the Infinity Control icon on the in-use
screen (2nd button under More Options). To return to the In-use screen, simply swipe right
or tap the arrow on the Tablet Remote screen, which will take you to the home page, and
then tap ‘massage running screen’ at the top center of your screen.
If you slide on the Control Panel Lock (top right corner of screen), this screen will not revert
back to the In-Use screen so you can make continuous adjustments.
Slide off to unlock again.
Use this screen to build your favorite sequences then save using the MyMassage™ Memory
setting on the Home display screen (see page 17).
Infinity Control
Tap Infinity Control button
Massage Technique
Controls the massage technique of the back mechanism. Select from: Knead, Tap, Knock,
Shiatsu, Sync, or 4D Shiatsu. Tap screen to select.
Note: appears when a feature is not available.
Return to Infinity Control screen from In-use screen:
Tap Infinity Control button under more options
25
Smart tip: Massage Width can’t be
adjusted when in Kneading, or Sync mode
techniques. Massage Speed can’t be
adjusted when in Shiatsu.
Focus Zone
Controls the range of motion of the back mechanism, Whole travels the entire length of the
track, Partial travels a short distance and reverses direction for focused relief, Point stops
on the track for targeted relief. Tap screen to select setting.
Adjust: Partial and Point location can be fine tuned by using the Adjust setting. Use the
arrow up or arrow down buttons to control the location of the back mechanism.
Massage Width
Increase or decrease width of back mechanism. Choose from: Narrow, Medium, or Wide
(Width can’t be adjusted when in Kneading, or Sync modes).
Tap screen to select setting.
Maximum 4D Level
Use this control to increase or decrease the maximum intensity of the 4D back mechanism
that works the neck and shoulder region. This setting will set the upper limit of the 4D
fluctuations throughout your massage. 1 = light, 5 = firm, or Off. Tap screen to select setting.
Foot Rollers & Calf Oscillation
Control Total Sole Reflexology™ Foot Rollers and
Complete Calf
™
Calf Rollers & Oscillation.
Choose your desired speed: 1 = slow, 2, 3 = fast, or Off (deactivate foot rollers).
Tap screen to
select setting.
Back Heat
Activate back heat and choose your desired heat intensity level: 1 = low, 2, 3 = high, or Off
(deactivate back heat). Tap screen to select setting.
Air Settings
Choose your desired airbag region/s: Full, Arm & Shoulders, Back & Waist, Leg & Foot, or
Buttock. Tap screen to select setting. To turn a particular airbag region off, de-select the
activated region. Selecting Full will over ride any selections and ALL airbags become active.
Massage Speed
Increase or decrease speed of back mechanism. 1 = slow, 5 = fast (massage speed can’t be
adjusted when in Shiatsu Manual mode).
Tap screen to select setting.
Max Air Intensity
Increase or decrease maximum intensity of airbag massage. All auto massages are pre-
programmed to have varying levels of airbag intensity, this setting will set the upper limit of
these fluctuations. 1 = light, 5 = firm, or Off. Tap screen to select setting.
26
SAFETY INFORMATION
Staying Safe
To ensure safe use of the massage chair and avoid injury or unsafe conditions, please
read and follow all instructions before using product. SAVE THESE INSTRUCTIONS.
Household use only
- The areas under the footrest and behind the back rest are potentially dangerous for
a child or pet. The chair back is heavy and reclines with force. A small child or pet
located behind the chair could be crushed as chair is reclined resulting in serious
injury or death. When chair is reclined, small children or pets who have crawled
under the leg rest may not be visible to the user and could be crushed when leg rest
is lowered or when chair is returned to upright position. To avoid serious injury or
death, check these areas carefully before reclining, lowering leg rest, or returning
chair to upright position.
- Chair should not be used by children under age 14. Small children could be trapped
or injured by airbags, heating mechanism, or moving parts. When chair is not in use,
unplug unit and secure chair so that children cannot accidentally power on and operate
chair.
- Children over age 14, persons with reduced physical, sensory, or mental capabilities,
and elderly or frail persons should exercise caution and use massage chair only when
supervised or assisted by a person over 16 years of age.
- Chair has a heated surface and could cause burns, particularly in persons with reduced
sensitivity to heat. Such persons should use the chair only after consulting with a
physician and should use extreme caution during any physician-approved use.
WARNING
WARNING
To avoid possible death or serious injury to user or others, please read and follow these
instructions:
USE NOT RECOMMENDED FOR CERTAIN PERSONS
WARNING
Use of massage chair may not be safe or suitable for persons with certain medical
conditions and could cause serious injury or death in some circumstances. If you
have any of the following conditions, please consult a physician before using the
massage chair:
- Use of implanted electronic medical
devices (such as a cardiac pacemaker)
- Pregnancy
- Cancer, malignant tumors, or other
growths
- Osteoporosis or spinal fracture
- Other fractures or musculoskeletal injuries
- Loss of or reduced sensitivity to heat
- Implanted medical fixation devices such
as rods, pins, etc.
- Recent surgery or sutures
- Skin diseases or skin injury
- High fever
- Certain pulmonary or breathing
conditions
- Impaired circulation
27
- Do not stand or stack heavy objects on footrest.
- Do not operate heating features of chair while under a blanket or pillow. Excessive heating
can occur and cause fire, electric shock, or injury to persons.
- To avoid pinching or crushing, please do not place body parts, especially fingers and toes,
between parts of chair and keep clear of moving parts.
- To avoid overheating, injury or discomfort from overuse, do not fall asleep while using
massage chair and do not use for extended periods of time (longer than 20 minutes).
- Avoid use while under the influence of alcohol, medications or other substances that my
cause drowsiness, disorientation, or impairment of judgment or motor skills.
- Do not use the massage chair right after a meal, as it may cause discomfort.
- If you feel any abnormal discomfort during the operation of the massage chair, turn off the
power immediately and discontinue use.
- Do not use this appliance when ambient temperature is over 40 C (104 F).
- Do not use this appliance in humid or dusty environment, or when any part of the body is in
contact with plumbing or any similar ground.
- Never operate the appliance with the air openings blocked. Keep the air openings free of
lint, hair, dust and the like.
- Do not use outdoors.
- Do not operate where aerosol (spray) products are being used or where oxygen is being
administered.
- Place the product on a flat, level floor to reduce risk of tipping or overturning.
- Do not use or store near heat or open flame.
- Intended only for users who weigh below 300 lbs.
- Use this product only for its intended use as described in this manual. Do not use
attachments not recommended by the manufacturer.
- Massage chair intended only for use by one person. Do not use by two or more persons at
the same time to avoid damage to the product.
- Do not allow children to stand, jump, or play on or around massage chair, even when it is
not powered on or in use.
- Remove personal accessories such as jewelry from arms and empty pockets, and remove
loose clothing while using the massage features of the chair.
- Check the upholstery under the cushions and other spots for damage or loose objects that
may cause injury or damage chair while operating. If any damage is present, do not use the
massage chair and refer to a qualified service professional for servicing.
- To avoid damage to chair, walls, or other objects, make sure there are no obstacles behind
the chair and there is enough clearance before adjusting the backrest or leg rest angle.
- Please be seated properly while using the product.
- To avoid damage to chair or floors, do not drag or push the chair or roll its casters on wood
floor or carpet. See instructions on p.7 for safely moving chair.
- If massage chair is not working properly, has been dropped or damaged, or has been
dropped into water or exposed to flooding, return the appliance to a service center for
examination and repair before attempting to use.
- Do not drop or insert any object into any openings in chair.
CAUTION
CAUTION
To avoid the risk of minor injury or discomfort, or damage to the massage chair or
other property, please read and follow these instructions for safe use of massage chair:
28
WARNING
Read and follow these instructions concerning safe use of the power cord and
power unit to avoid possible electric shock, fire hazard, use of chair by and injury to
unattended children, or damage to chair or other property.
Do not disassemble, dismantle or attempt to repair massage chair. Such actions, as well
as misuse of product, may cause damage to or failure of massage chair and may void the
manufacturer’s warranty. For repairs, please contact an authorized dealer or repair agent
at 603-910-5000. For additional details concerning terms, conditions and limitations of
warranty, see https://infinitymassagechairs.com/warranty-info.
Staying Safe
-
To avoid risk of electric shock, connect this unit to a properly grounded outlet only. See
Grounding Instructions on pg. 7.
- Always unplug massage chair from the electrical outlet immediately after use and
before cleaning. An appliance should never be left unattended when plugged in. To
disconnect, turn all controls to the off position, then remove plug from outlet.
- Do not use massage chair and unplug from outlet during thunder or lightning storms,
and before putting on or taking off parts.
- To ensure safe operation, power must be supplied only at standard 110 voltage, to the
specifications of the appliance. Confirm that the power voltage stated on the rating
label corresponds to your local electricity supply.
- The massage chair should be used only with the power supply unit provided. Do not
use with any other power source.
- Do not use a wet or damp hand to unplug the cord to avoid electric shock.
- Do not pull on the power cord to unplug. Grip by plastic end nearest outlet to unplug
power cord.
- Do not squeeze, over bend, pull hard, or twist the power cord.
- Keep the power cord away from heated surfaces.
- Do not carry or drag the chair by power cord or use cord as a handle.
- If there is any smoke or unusual smell while using massage chair, stop using
immediately and unplug the power cord.
- Never operate the chair if it has a damaged power cord or plug. If the power cord is
damaged, it must be replaced by the manufacturer or its service agent or a similarly
qualified person to avoid a hazard.
WARNING
29
Trouble Shooting
.
1
2
3
4
5
No need to take any
measures
Noise is heard while in
use
Massage Chair does not
start
The air hose is blockedAirbag malfunction
No. Symptoms Possible SolutionPossible Causes
Reduce the load and try again
These noises are normal and
arise from friction between the
massage rollers and the faux
leather cover
- The power cord is not
secured into the socket
- Not switched ON
- The fuse is blown
The volume is turned to the
lowest setting
Backrest or footrest can
not raise or recline
No music comes from
the speaker
Excessive load has been pressed
on the backrest or legrest
Adjust the speaker volume
from the mobile device. Make
sure Bluetooth setting on chair
and phone are both ON
Straight the air hose and
clearout the blockage
- Insert the power plug properly
into the power socket
- Turn on the switch found on
chair side. Then push power
button on remote
- Replace only with a fuse of
same type and rating
Fixing Issues
If problem remains, please contact Infinity for maintenance.
Tip: Do not attempt to repair this product yourself, our company shall not be liable for the injury or damage caused by
any servicing without authorizations. Thank you for you cooperation
Spec
ifi
cat
i
ons
Model
Rated Current
Power Consumption
110-120V
300
Dimension of Main Body (in)
Necessary Clearance to Wall (in)
Net Weight (lbs)
Shipping Weight (lbs)
Max. User Weight (lbs)
Voltage
Palisade Pro
4D
66 x 35 x 48 (LxWxH)
323
2”
403
1.55 AMP
160W
30
Frequently Asked Questions
Q: I find the chair is too intense to be comfortable. What can I do?
Q: My chair is not performing as expected. What should I do?
Q: I can never seem to get in my Infinity Massage chair, someone is
always in it.
A: Your Infinity massage chair is an amazing combination of programming and robotics.
On occasion the chair just may need to be rebooted. To do this power down the chair and
unplug from the wall for 5 minutes then plug back in and power back up to see if it self-
healed. If you are still having an issue, give Infinity a call at 603-910-5000.
A: We know. It happens. Tell your friends to get their own Infinity Chair.
For more information and access to further questions, and resources, visit our website at
www.infinitymassagechairs.com
Fixing Issues
Q: I’m not a foot massage person, what should I do?
A: Your body needs to become acclimated to therapeutic massage. To be effective, the
massage techniques must compress the tissue in your body. We recommend the following
steps to help get started. Then over time as your body acclimates you can increase the
intensity by reducing the layers between you and the chair.
1. Use Pillow and Pillow pad to reduce upper body intensity.
2. From the In-Use screen, swipe left to get to the Custom Selections screen.
- If airbag pressure is too intense, use the Max Air Settings control to lower
airbag intensity
- If a specific airbag is too intense, use the Air Settings control to turn off
particular regions.
3. Adjust the recline on the remote. More upright will be less intense. Weightless Zero
Gravity Recline will be more intense.
4. If after adjustments and attempt to acclimate, you still experience discomfort,
discontinue use and consult a physician.
A: Turn off Foot Reflexology Rollers. From the In-Use screen, swipe left to get to the
Custom Selections screen. Use the Foot Rollers & Oscillation control to deactivate the
Foot
Reflexology Rollers.
You may also want to use the Airbag Setting control to turn off the Leg/
Foot airbags.
Warranty
31
This Infinity Massage Chairs is protected by Infinity’s 5 Year U.S Residential Limited
Warranty. For more information, scan the QR code below and click on the Infinity Care
Residential Warranty tab.
SCAN CODE
32
72 Stard Road, Seabrook, NH 03874
603-910-5000
www.infinitymassagechairs.com
Version 1.2
72 Stard Road, Seabrook, NH 03874 | (603) 910-5000 | www.infinitymassagechairs.com
