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Q: I operate the lock normally and it is working well. After some days, the lock has problem
and I cannot do anything.
Q: For a new lock, all people can unlock the lock without identification.
Q: How can I download the unlock records?
Q: Every time when I activate the lock, the lock has sounds but I can unlock.
23
A: Try to take out the batteries to make the lock stays without power for 5 minutes, then install the
batteries again and check. If the lock still has problem, try to restore the lock to factory default and
register users again.
A: The new lock is under factory default. When you activate the lock, the lock will has “beep –
beep' sound and the keypad shows “Red” light before the fingerprint sensor is on. In this case,
anyone place the finger on the sensor and input a 8 digits code can unlock the lock.
A: Connect the lock with a computer through USB cable, and then open the software “Lock Assistant”
to download the unlock records. You can check in the manual option 'Software – Lock Assistant” for details.
A: The lock is under low battery power state. Please replace new batteries to the lock as soon as possible.
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