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If you want to track the unlock records for a single user, select the data and the ID,
then the unlock records will be shown in the software.
Records Inquiry
Frequently Asked Questions (FAQs) and
Troubleshooting
Q: How long can the lock operate with a set of batteries?
Q: If the lock runs out of power, how can I unlock the lock?
Q: When I place the finger on the sensor, nothing happen in the lock.
Q: I cannot register a user in the lock.
Q: I can unlock the lock anytime without identification.
Q: The mechanical key cannot unlock the lock.
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22
A: The lock can work about 5,000 to 6,000 cycles. If the power is under 4.6V, the keypad will show
“Red” light with short “beep - beep” sound every time when it is activated. Then you can understand
this is time to change new batteries.
A: There are 2 ways for unlocking:
1.Take out the cylinder cover and insert the mechanical key for unlocking.
You can check the operations in the user manual for option “Mechanical Key Unlocking”.
2.Take a 9V battery and connect to the 9V emergency power port under the exterior panel.
Hold the battery and provide power the lock, then you can unlock the lock as usual.
A: You can check whether the batteries are out of power, and the batteries are installed in wrong directions.
In additional, the lock cable has a loose connection may be the reason for this problem.
A: First you need to check what mode the lock is under (Normal mode/Security mode). For Security mode,
the lock needs the master user authorization before operations.
The nixie tubes show “AD” and wait for the authorization. For Normal mode, check what are the nixie tubes
showing, if a ID is flashing, press “Ok” to confirm the ID and then you can operate to next step.
A: Check whether the lock is under “Passage Mode”. Touch the keypad and if the keypad shows
“Green” light with sound, it means the lock is under passage mode. You can find the operations
in the manual option “Passage Mode” for the details.
A: You cannot use the mechanical key to unlock. The correct operation is inserting the key into the cylinder,
and turns 180 degree, press down the handle to unlock.
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