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30
Troubleshooting
TROUBLESHOOTING
SYMPTOM POSSIBLE CAUSE POSSIBLE SOLUTION
No ignition spark. Ignition module has failed.
If there is still no spark
ignition, the appliance
burners can still be used if
needed. To light them:
1. Holding a lit match to the
flame spreader, push in
on the control knob and
turn counterclockwise to
HI.
2. When the flame is
burning all the way
round the burner, you
may adjust the heat.
Contact ZLINE customer
service.
Igniters spark continuously
after flame ignition.
Power supply polarity is
reversed.
Contact ZLINE customer
service.
Igniters are wet or dirty. Dry or clean igniters.
Burners will not light.
Burner parts or igniters may
be wet, dirty, or misaligned.
Check that the burner parts
are clean, dry, and correctly
assembled.
Spark tip igniters may be
damaged or dirty.
Check that the igniters are
clean and not damaged.
Igniters are sparking but
burners are not igniting.
Gas shut-off valve is in the
“OFF” position.
Turn shut-off valve to the
“ON” position.
Cooktop burners will not
stay lit and auto reignition is
not working.
Spark tip or igniter failure.
Contact ZLINE customer
service.
• Please review this list for common troubleshooting tips before calling for service, as this
may save you time and money.
• This list contains frequently encountered problems that are not results of faulty
workmanship or material use.
• Your product may not have some of the features described here.
WARNING
If a problem cannot be resolved after following the instructions in the
manuals, please contact ZLINE customer service at 1-614-777-5004. Never
attempt to repair or disassemble gas lines, burner spreads, or the internal
electrical wiring of your range.
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