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49-4000289 Rev 0 23
Problem Possible Cause What To Do
Cloudiness on
glassware
Combination of soft water
and too much detergent
This is called etching and is permanent. To prevent this
from happening, use less detergent if you have soft water.
Wash glassware in the shortest cycle that will get it clean.
Low performing phosphate-
free detergent
See A white film on glassware, dishware and the
interior in this TROUBLESHOOTING section.
Water temperature entering
the dishwasher exceeds
150°F (66°C)
This could be etching. Lower the water heater
temperature.
Suds in the tub Wrong detergent Use only high quality automatic dishwasher detergents to
avoid sudsing. Cascade
®
Platinum™ ActionPacs™ or Finish
®
Quantum
®
Automatic Dishwashing Detergent have
been approved for use in all Café dishwashers.
To remove suds from the tub, open the dishwasher and
let suds dissipate. Open the door, press and hold Start
for 3 seconds, and close the door.
Rinse agent was spilled Always wipe up rinse agent spills immediately.
Detergent left in
dispenser cups
Dishes or utensils are
blocking the detergent cup
Reposition the dishes, so the water from the lower spray
arm can flush the detergent cup. See the Loading section.
Reposition the tall utensils or heavy silverware that may
be keeping the dispenser cup door from opening. See
the Loading section.
Don’t place large bowls or pots directly under the
detergent dispenser.
Black or gray marks
on dishes
Aluminum utensils have
rubbed against dishes
Remove marks with a mild, abrasive cleaner.
Dishes don’t dry Additional drying time is
needed
Leave door closed after the Clean light appears to allow
the fan to run an additional 90 minutes.
Select Dry - Ultra option to add additional drying time.
Note: If you open the door, this fan extension will be cancelled.
Low inlet water temperature Make sure inlet water temperature is at least 120°F.
Select Dry.
Use Hi-Temp Wash option.
Select a higher cycle, such as Presoak+Sanitize/Sani
or Cookware.
Rinse agent dispenser is empty
Check the rinse agent dispenser and fill as required.
Control panel
responded to inputs
but dishwasher
never filled with
water
Door may not be completely
closed
Make sure the door is firmly closed.
Water valve may be turned
off
Make sure water valve (usually located under the sink) is
turned on.
Flood float may be stuck Remove Ultra-Fine filter and lightly tap the piece under the
ultra fine filter that looks like a salt shaker. Replace the filter.
Stained tub interior White film on inside
surface— hard water
minerals
Café
recommends high quality rinse agents such as
Cascade
®
Platinum™ Power Dry™ Rinse Aid or
Finish
®
Jet-Dry
®
Rinse Aid
to help prevent hard water mineral
deposits from forming.
Run dishwasher with citric acid to remove mineral deposits.
Citric acid (Part number: WD35X151) can be ordered
through GE Appliances Parts. See back cover for ordering
information. Alternatively, purchase Cascade
®
Platinum™
Dishwasher Cleaner or Finish
®
Dishwasher Cleaner
and follow the directions on the label.
Troubleshooting Tips... Before you schedule service
TROUBLESHOOTING TIPS
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