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22 49-4000289 Rev 0
TROUBLESHOOTING TIPS
Troubleshooting Tips... Before you schedule service
Problem Possible Cause What To Do
Smart Assist light
is red
A potential problem has
been detected with your
machine.
Use the SmartHQ App to identify and troubleshoot the
potential problem. If you are not connected to WiFi,
check your display for any codes and call for service.
Smart Assist light is
yellow
There is a notification
available in the SmartHQ App.
Use the SmartHQ App to follow recommended steps.
Start status indicator
light flashing
The door was opened or the
cycle was interrupted.
Press the Start pad once and close the door within 4
seconds to start the dishwasher. Press the Start pad a
second time when the dishwasher is running only if you
wish to cancel the cycle.
Dishwasher BEEPS
once every minute
This is a reminder that your
dishwasher door has been left
open during operation. It will
continue beeping until you
press Start and close the door.
Press Start and close the door.
Display shows
“LEAK DETECTED”
Possible leak is detected Some models are equipped with leak detection and the
cycle will be cancelled if a leak is detected. The display
will show “LEAK DETECTED”. Contact Café for service.
Beeping at the end
of the cycle (on
some models)
This is normal. Dishwasher
will beep twice at the end of
the cycle.
To turn off the double beep indicator (or re-activate it if it
was previously turned off), press the Dry pad 5 times within
3 seconds. A triple beep will sound to indicate the end-of-
cycle beep option has been turned on or off.
Dishes and flatware
not clean
Ultra-Fine Filter or Fine
Filter is clogged
See the Care and Cleaning section.
Low inlet water temperature
Make sure inlet water temperature is correct (see the USING
THE DISHWASHER section). Turn on the hot water faucet
nearest the dishwasher, let run until the water temperature
stops rising. Then start the dishwasher and turn off
the
faucet. This ensures the entering water is hot. Select
Hi-Temp Wash if available.
Water pressure is
temporarily low
Turn on a faucet. Is water coming out more slowly than usual?
If so, wait until pressure is normal before using your dishwasher.
Normal water pressure to the dishwasher should be 20-120 psi.
Air gap or disposer clogged Clean the air gap or flush the disposer.
High drain loop or air gap
not installed
Refer to the Installation Instructions for proper drain line
installation.
Improper rack loading Make sure large dishware does not block the detergent
dispenser or the wash arms. See the Loading section.
Poor performing detergent Use high quality detergents such as Cascade
®
Platinum™
ActionPacs™ or Finish
®
Quantum
®
Automatic
Dishwashing Detergent.
Spots and filming
on glasses and
flatware
Extremely hard water Use high quality rinse agents such as
Cascade
®
Platinum™ Power Dry™ Rinse Aid or
Finish
®
Jet-Dry
®
Rinse Aid to prevent spots and prevent new film build-up.
If water is extremely hard, a softener may be required.
Low inlet water temperature Make sure water temperature is at least 120°F (49°C).
Overloading or improper
loading of the dishwasher
Load dishwasher as shown in the Loading section.
Old or damp powder
detergent
Make sure detergent is fresh. Use high quality detergents
such as Cascade
®
Platinum™ ActionPacs™ or Finish
®
Quantum
®
Automatic Dishwashing Detergent.
Rinse agent dispenser empty
Refill with high quality rinse agents such as Cascade
®
Platinum™
Power Dry™ Rinse Aid or Finish
®
Jet-Dry
®
Rinse Aid.
Too little or low performing
detergent
Make sure you use the proper amount of highly rated
detergent.
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