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– HP service center locations
● For help online, go to http://www.hp.com/support.
Customer support for repairs
If your computer needs to be repaired or to have parts replaced, you have two choices.
● Replace the part yourself. This is the fastest method of repair, because many times HP can send
the part directly to your home or business in a few days. (This option might not be available in all
countries or regions.)
● Have a technician replace the part or repair the computer. If such a service is necessary, HP
support will make arrangements to repair your computer.
These services are covered during the warranty period.
There are some limitations and exclusions to the warranty, as well as some important details, which are
described in the
HP Worldwide Limited Warranty and Technical Support
guide.
Before upgrading your hardware
If you intend to upgrade any of your hardware, do it only after you set up your new computer.
For instructions on setting up your computer, see the
Setup Instructions
or
Quick Setup
poster or
Getting to know your computer on page 6. If you have any problems setting up your system and turning
it on, immediately contact HP support using the procedures given earlier in this chapter. You must solve
these types of problems before attempting to upgrade your system.
By breaking the security seal on the back of the computer, you confirm that the computer was working
properly before you attempted to upgrade your system. After the security seal has been broken, your
computer is then, to the extent allowed by local law, covered under the terms and conditions listed in the
HP Worldwide Limited Warranty and Technical Support
.
Customer support for repairs
59
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