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a. Connected USB flash drive
NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive, see
Downloading the latest HP PC Hardware Diagnostics UEFI version on page 45.
b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select the type of diagnostic test that you want to run, and then
follow the on-screen instructions.
Starting HP PC Hardware Diagnostics UEFI through HP Hotkey Support software
(select products only)
To start HP PC Hardware Diagnostics UEFI through HP Hotkey Support software, follow this procedure.
1. From the Start menu, open the HP System Information Application or enter Fn+Esc.
2. In HP System Information screen, select Run System Diagnostics, select Yes to run the application,
and then select Restart.
IMPORTANT: To prevent loss of data, save your work in all open apps before restarting your computer.
NOTE: When the restart is complete, the computer will boot to HP PC Hardware Diagnostics UEFI
Application. Proceed with the troubleshooting tests.
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations.
● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.
● HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.
● The hard drive is damaged.
NOTE: The HP PC Hardware Diagnostics UEFI downloading instructions are provided in English only,
and you must use a Windows computer to download and create the HP UEFI support environment
because only .exe files are provided.
Downloading the latest HP PC Hardware Diagnostics UEFI version
To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive, follow this
procedure:
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. Select Download HP Diagnostics UEFI, and then select Run.
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products
only)
You can download HP PC Hardware Diagnostics UEFI by product name or number (select products only)
to a USB flash drive.
Starting HP PC Hardware Diagnostics UEFI through HP Hotkey Support software (select products only)
45
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