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Table 9-5 Keyboard and mouse (wireless) symptoms and solutions
Symptom Possible solution
Wireless keyboard or
mouse does not work or
is not detected
● Be sure that you are using the wireless keyboard or wireless mouse within range of the transceiver,
approximately 10 meters (32 feet) for normal use, and within 30 cm (12 inches) during initial setup or for
resynchronization.
● Be sure that the mouse is not in Suspend mode, which occurs after 20 minutes of inactivity. Click the left
mouse button to reactivate the mouse.
● Replace the batteries in the keyboard, mouse, or both.
Speakers and sound
If you have speaker and sound problems, refer to the following table for possible solutions.
Table 9-6
Speaker symptoms and solutions
Symptom Possible solution
Volume is very low or
unsatisfactory
Be sure that you connected the speakers to the audio-out (black) jack on the back of the computer. (Additional
audio jacks are used for multiple-channel speakers.) Detached nonpowered speakers (speakers without a
separate power source, such as batteries or a power cord) do not produce satisfactory sound. Replace the
nonpowered speakers with powered speakers.
No sound is produced 1. Select the Search icon in the taskbar, type control panel in the search box, select Control Panel, and
then select System and Security.
2. Under Security and Maintenance, select Troubleshoot common computer problems, and then select
Additional troubleshooters.
3. Under Additional troubleshooters, select Playing audio.
Be sure that you connected powered speakers and that they are turned on.
Turn off your computer, and then disconnect and reconnect the speakers. Be sure that the speakers are
connected to an audio jack, not a microphone or headphone jack.
To resume from Sleep mode, press the Sleep button (select products only), or press esc.
Unplug headphones if they are connected to your computer (or speaker system).
Internet access
If you have internet access problems, refer to the following table for possible solutions.
38
Chapter 9 Troubleshooting
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