IMPORTANT SAFEGUARDS 2
SHORT CORD PURPOSE AND POLARIZED PLUG WARNING 3
INTRODUCTION 4
PARTS IDENTIFICATION 4
HOW TO USE THE CONTROL PANEL 5
PREPARING YOUR AIR FRYER FOR USE 6
HOW TO USE YOUR AIR FRYER 6
CLEANING & MAINTENANCE 9
COOKING TIME CHART 10
HINTS & TIPS 11
TROUBLESHOOTING 12
WARRANTY & CUSTOMER SERVICE 14
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1
When using electrical appliances, basic safety precautions should always be followed, including the
following:
1. Read all instructions before using your Elite Platinum
Air Fryer.
Danger
2. Never immerse the power cord, plug or housing in water or under the tap.
3. Make sure no liquid enters the appliance to prevent electric shock or short-circuit.
4. Do not cover the air inlet and outlet of the appliance during operation.
5. Always place foods to be cooked in the basket, foods should never come into direct contact
with the heating elements.
6. Never fill the pan with oil as this may cause a fire hazard and damage to the appliance.
7. Never touch the inside of the appliance during operation (pan, basket, etc.)
Warning
8. Make sure that your output voltage corresponds to the voltage stated on the rating label of
the appliance.
9. If the supply cord is damaged, it must be replaced by a special cord or assembly available
from the manufacture or its service agent.
10. It is recommended to regularly inspect the appliance to avoid a hazard. Do not operate any
appliance with a damaged cord or plug or after the appliance malfunctions or has been
damaged in any manner. Return appliance to the nearest authorized service facility for
examination, repair, or adjustment.
11. Never attempt to repair the appliance yourself, otherwise the warranty becomes invalid.
12. This appliance is not intended for use by persons (including children) with reduced physical,
sensory or mental capabilities, or lack of experience and knowledge, unless they have been
given supervision or instruction concerning use of the appliance by a person responsible for
their safety.
13. Close supervision is necessary when appliance is used near children.
14. NEVER ALLOW A CHILD TO USE THIS PRODUCT.
15. DO NOT let the power cord hang over the edge of the table or work-top, and keep it away
from any hot surfaces.
16. Do not plug in the appliance or operate the control panel with wet hands.
17. Do not place or use the appliance on or near combustible materials, such as a table-cloth,
curtains or wallpaper.
18. Only connect the appliance to a grounded wall socket. Always make sure that the plug is
inserted into the wall socket properly.
19. Never connect this appliance to an external timer switch in order to avoid a hazardous
situation.
20. Never leave appliance unattended.
21. Appliance surfaces may become hot during use.
22. The appliance should be placed on a horizontal and stable surface when using. Do not place
on plastics, board or any other easy-wear surface.
23. Do not place the appliance against wall or other appliances, leave around 4 inches of space
from nearby objects. Do not place anything on the top of appliance.
24. Do not use the appliance beyond the specification of this manual.
25. During operation, hot steam will exhaust through the hind side air outlet. Keep your hands
and face at a safe distance from the steam and the air outlet openings. Also be careful of hot
steam and air when you remove the pan from the appliance.
26. If food burns and dark smoke releases from the air outlet, unplug immediately and wait for
smoke release to stop, then clean the food and oil from the pan and basket.
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2
Caution
27. After use, turn off power to the appliance then unplug from the wall outlet.
28. Unplug the appliance from outlet when it is not in use or before cleaning. Allow it to cool
down first before cleaning.
29. Do not use any accessories that have not been provided with the appliance.
30. This appliance is intended to be used indoors. Do not use outdoors.
31. Clean and wipe and dry the pan and the basket before placing food inside.
32. Do not power on the Air Fryer when the Top Lid is open.
33. Always unplug the appliance when not in use.
34. If the appliance is of the grounded type, the extension cord should be a grounded cord.
35. To ensure continued protection against risk of electric shock, connect to properly grounded
outlets only.
36. Some countertop and table surfaces, such as Corian®, wood and / or laminates, are not
designed to withstand prolonged heat generated by certain appliances. It is recommended
by countertop manufacturers and Maxi-Matic that a hot pad or trivet be placed under your
appliance to prevent possible damage to the surface.
NOTE: A short power cord is provided to reduce the risk of personal injury resulting from becoming
entangled in or tripping over a longer cord.
Longer power-supply cords or extension cords are available and may be used if care is exercised in
their use.
If an extension cord is used: (1) the marked electrical rating of the extension cord should be at least
as great as the electrical rating of the product; (2) the extension cord should be arranged so that it
will not drape over the countertop or tabletop where it can unintentionally be pulled on or tripped
over by
children or pets.
If this appliance is equipped with a
polarized plug
(one blade is wider than the other), please follow
the below instructions:
To reduce the risk of electrical shock, this plug is intended to fit into a polarized outlet only one
way. If you are unable to fit the plug into the electrical outlet, try reversing the plug. If the plug
still does not fit, contact a qualified electrician. Never use the plug with an extension cord unless
the plug can be fully inserted into the extension cord. Do not alter the plug of the product or any
extension cord being used with this product. Do not attempt to defeat the safety purpose of the
polarized plug.
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3
Thank you for purchasing the Elite Platinum
Digital Air Fryer
. Your new
Digital Air Fryer
has a
variety of functions to handle a wide array of cooking tasks. With its easy to use digital touch screen
display and 7 Quick Menu functions, you can fry, cook, or even bake your favorite meals and snacks
with ease! Best of all you will be cooking healthier without the addition of oil. Not only can you
cook foods without the mess of oil but you can cook faster which saves you time and energy. Unlike
most conventional deep fryers, the
Digital Air Fryer's
unique vapor system combined with
circulating hot air will automatically make foods crispier and of course healthier without oil. We
hope you enjoy your new Elite Platinum
Digital Air Fryer
and start cooking healthier today!
NOTE
The Basket (1)
consists of a non-
stick surface. To
avoid scratching the
non-stick surface,
please use heat-proof
silicone utensils.
1. Frying basket
2. Drawer Pan
3. Push-button protective
cover
4. Push- button Basket Release
5. Handle
6. Air Inlet
7. Touch-Screen Control panel
8. Temperature increase
button
9. Temperature decrease
button
10. ON/OFF/START button
11. Menu button
12. Timer increase button
13. Timer decrease button
14. Air outlet
15. Power Cord
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4
A) TEMPERATURE INCREASE BUTTON:
Press to increase the temperature setting by
5-degree increments.
B) TEMPERATURE DECREASE BUTTON:
Press to decrease the temperature setting by
5-degree increments.
C) POWER/START BUTTON:
Tap this button once to START or CANCEL
cooking.
D) TIMER INCREASE BUTTON:
Each press increases cooking time by one
minute.
E) TIMER DECREASE BUTTON:
Each press decreases cooking time by one
minute.
F) MENU FUNCTION BUTTON:
Use this button to toggle through the
different menu functions.
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5
1. Before using your
Digital Air Fryer
for the first
time, carefully remove all packaging materials
and recycle appropriately.
2. Remove the parts from the box and wash the
Drawer Pan (2) and Basket (1) with warm,
soapy water and a non-abrasive sponge.
IMPORTANT: DO NOT IMMERSE THE MAIN
HOUSING IN WATER. Wipe the interior and
exterior of appliance clean with a damp cloth.
IMPORTANT: THIS IS NOT A DEEP FRYER. DO
NOT FILL THE APPLIANCE OR ITS DRAWER (2)
WITH OIL OR FRYING FAT.
3. Place the appliance on a flat, horizontal and
stable surface (make sure surface is heat-
resistant). Place away from walls and other
appliances. Leave approximately 4 inches of
space from nearby objects (see Figure 1).
4. Pull the Drawer Pan (2) out by the Handle (5).
Push the Protective Cover (3) and press down
on the Basket Release Button (4) to lift out the
Basket (1) (see Figure 2).
TIP: Never place food directly into the Drawer
Pan (2).
1. Carefully pull out the Drawer Pan (2) from the Main Fryer Base by pulling forward on the
basket handle (3).
2. Remove the Basket (1) from the Drawer Pan (2), push the
Protective Cover (3), and press down on the Basket Release
Button (9) and lift up on the basket. (see Figure 3).
3. Place ingredients into Basket (1).
TIP: - Do not fill the Basket (1) over the MAX fill position.
- If cooking food that expands, make sure the cooked
capacity will not exceed the MAX fill position.
4. Insert Basket (1) back into the Drawer Pan (2) by inserting
into the basket slot. (see Figure 4).
5. Slide Drawer Pan (2) back into the Main Fryer Base (see
Figure 5). Once in place, the Air Fryer will beep to let you
know it is in position.
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6
HOW TO MANUALLY PROGRAM FRYING TIME AND TEMPERATURE:
1. Plug Power Cord (15) into an electrical outlet.
2. Gently tap the POWER button, you will hear a beep and the LED screen will illuminate. The
Digital Display will default to 360 F and 15-minute setting.
TIP: It is recommended to preheat the air fryer on empty at 360 F for 3 min. if the appliance is
cold. The initial 15 minutes of use may result in minimal smell and smoke. This is normal and
harmless and comes from the protective substance applied to the heating elements during
manufacturing.
3. Press the +/- button for the Temperature setting to adjust to the desired temperature.
Temperature will increase or decrease in 5-degree increments.
4. Press the +/- button for the Timer setting to adjust to the desired cooking time.
Timer will increase or decrease in 1-minute increments.
5. Tap the START Button once to begin cooking.
HOW TO SELECT A QUICK MENU FUNCTION:
QUICK MENU CHART
1. Plug Power Cord (15) into an electrical outlet.
2. Gently tap the POWER button, you will hear a beep and the LED screen will illuminate. The
Digital Display will default to 360 F and 15-minute setting.
TIP: It is recommended to preheat the air fryer on empty at 360 F for 3 min. if the appliance is
cold. The initial 15 minutes of use may result in minimal smell and smoke. This is normal and
harmless and comes from the protective substance applied to the heating elements during
manufacturing.
MENU
DEFAULT
TEMPERATURE
DEFAULT
COOK TIME
-----
DEFAULT
360°F
15 min
FRIES
395°F
25 min
CHEESE
360°F
10 min
SEAFOOD
395°F
10 min
BAKE
320°F
20 min
CHICKEN
400°F
25 min
STEAK
360°F
12 min
VEG
320°F
10 min
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7
3. Press the (M) button to cycle through the different Menu functions. Default Menu
Temperatures and Times will appear.
4. To select desired Menu function, tap the START Button to begin cooking.
5. Use the +/- buttons to adjust Menu function temperatures or times if you wish to change the
programmed settings.
Note: The initial 15 minutes of use may result in minimal smell and smoke. This is normal
and harmless and comes from the protective substance applied to the heating elements
during manufacturing.
CANCELING A SELECTION:
1. To Cancel any programmed selection, simply tap the POWER button to cancel the selection.
2. To change a selection, simply press the M button to cycle through the other Menu functions.
NOTE: There is no need to press POWER button again when changing a setting during the
cooking process.
DURING THE COOKING/FRYING PROCESS:
1. Once you tap the START Button, the Timer will begin counting down and begin the cooking
process.
NOTE: Any excess oil from food will collect at the bottom of the Pan (2).
2. Some recipes require stirring/mixing/flipping the contents mid-way through cooking (see
Cooking Time Chart on page 10). You can do this in the middle of the cooking process by
simply pulling out the basket by grasping the Handle (5) and pull forward the entire Drawer
Pan (2). The built-in auto sensors will automatically pause the heating system to allow you
to attend to the food.
3. Shake, stir or flip the contents of the basket using a non-metallic utensil and then slide
Drawer Pan (2) back into the Main Fryer Base.
CAUTION: During cooking, the Drawer Pan (2) and Basket (1) will be very hot, only use the
cool-touch handles or oven mitts.
WHEN COOKING/FRYING IS COMPLETE:
1. When the timer completes its countdown, the air fryer will beep and stop heating - this
signals it is time to remove your food. (Please note that the fan motor will continue to
operate in order to cool down the Drawer Pan (2) and the Basket (1), this will stop within
approximately 30 seconds).
NOTE: You can also switch off the appliance manually by pressing POWER at any time during
the cooking process.
2. Carefully pull out the Drawer Pan (2) from the Main Fryer Base by pulling forward on the
basket handle (5).
3. Remove the Basket (5) from the Drawer Pan (2) by pressing down on the Basket Release
Button (4) and lifting up on the basket.
CAUTION: When sliding out the Drawer Pan (2), be careful of hot air and steam. Keep hands
and face away from the opening.
CAUTION: After cooking, the Drawer Pan (2) and Basket (1) will be extremely hot to the touch.
Do not touch surfaces of the Drawer Pan (2) or Basket (1) directly.
4. Check that your foods are ready. If not, then place the Basket (1) back into the Drawer Pan (2)
and set the timer for a few more minutes.
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8
5. Empty the contents of the Basket (1) into a bowl or onto a plate. If necessary, you can also
use Tongs to remove foods from the Basket (1).
TIP: If food contents within Basket (1) are too heavy to lift using the Basket Handle (5), use
oven mitts to carefully pull out the whole Drawer Pan (2) and Basket (1) together. Place on a
flat, heat-resistant surface and use Tongs to remove contents from the Basket (1).
TIP: Do not turn the Basket (1) and Drawer Pan (2) upside down together, as any excess oil
that has collected in the bottom of the Drawer Pan (2) will be poured onto the foods.
6. When the next batch of ingredients is ready, the air fryer is instantly ready to use again.
7. When cooking is complete, the display will show "OFF." Remove the Power cord (15) from
the electrical outlet.
The
Digital Air Fryer
should be cleaned thoroughly after every use.
1. Make sure the Power cord (15) is disconnected from the electrical outlet and that the
appliance has cooled down before attempting to clean.
2. The Drawer Pan (2), Basket (1) and the inside of the appliance have a nonstick coating. Do
not use metal utensils or abrasive cleaning materials on them, as this can damage the non-
stick coating.
3. Wipe the outside of the appliance with a damp cloth.
CAUTION: Do not allow water to seep into the LED control panel as that may damage the
appliance.
4. Clean the Drawer Pan (2) and Basket (1) with hot water, dishwashing soap and a non-abrasive
sponge.
5. You can use a degreaser to remove any stuck-on residue.
NOTE: The Drawer Pan (2) and Basket (1) are dishwasher-safe (top rack only).
TIP: If food residue is stuck to the Basket (1) or the bottom of the Drawer Pan (2), place the
Basket (1) into the Drawer Pan (2) and fill with dishwashing soap and water and let soak for
10 minutes.
6. Clean the inside of the appliance with hot water and a non-abrasive sponge.
7. Never immerse the power cord, plug or the appliance body in water or any other liquids.
8. Dry all parts after each use, re-assemble and store in a cool, dry location.
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9
The chart on this page helps you to program basic times and temperatures for common foods.
Please note that all of the information below is for your reference only and can be adjusted according to the
user’s preference. They are approximations only as foods differ in size and density so cooking times
and temperatures cannot be guaranteed.
Min-max
Amount
(ounces)
Time
(min.)
Temp
(°F)
Stir
Notes
Potatoes & fries
Thin frozen fries
15 ~ 25
11-16
390
Stir
Thick frozen fries
15 ~ 25
13-20
400
Stir
Home-made fries (0.3" x 0.3")
15 ~ 30
15-20
400
Stir
add 1/2 tbsp of oil
Home-made potato wedges
15 ~ 30
20-22
355
Stir
add 1/2 tbsp of oil
Home-made potato cubes
15 ~ 25
14-18
355
Stir
add 1/2 tbsp of oil
Home-made potato chips
10
9-10
320
Meat & Poultry
Steak
6 ~ 18
9-12
355
Pork chops
6 ~ 18
11-14
355
Hamburger
6 ~ 18
8-14
355
Drumsticks
6 ~ 18
19-22
350
Chicken Wings
15 ~ 20
16-18
400
Chicken Strips
6 ~ 18
12-15
355
Snacks
Egg rolls
6 ~ 18
9-10
395
Stir
Use oven-ready
Frozen chicken nuggets
6 ~ 18
7-10
400
Stir
Use oven-ready
Frozen fish sticks
6 ~ 14
7-10
400
Use oven-ready
Fish fillet in batter
6 ~ 18
8-14
355
Stir
Battered shrimp
6 ~ 18
8-13
355
Stir
Frozen bread crumbed
cheese sticks
6 ~ 14
9-10
360
Use oven-ready
Stuffed vegetables
6 ~ 14
10
320
Mushrooms
6 ~ 14
10
320
Onion Rings
6 ~ 18
8-13
355
Baking
Cake
10
20-25
320
Use oven-safe baking dish
(not included)
Quiche
15
20-22
355
Use oven-safe baking dish
(not included)
Muffins
10
15-18
390
Use oven-safe muffin cups
(not included)
Sweet snacks
15
20
320
Use oven-safe baking dish
(not included)
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10
TIPS
- Smaller cuts of foods usually require a slightly shorter cooking time than larger foods.
- A larger amount of foods only requires a slightly longer cooking time and a smaller amount
of foods only requires a slightly shorter cooking time.
- Stirring or shaking smaller foods mid-way through the cooking process will improve the end
result and can help cook more evenly.
- Adding a small amount of oil to fresh potatoes can result in a crispier result. Cook your
ingredients in the air fryer within a few minutes after adding the oil.
- Do not air fry extremely greasy foods such as sausages in the air fryer.
- Snacks that can be prepared in an oven can also be prepared in the air fryer.
- The optimum amount for air frying crispy fries is 17.5 ounces or a little over 1 lb.
- Use pre-made dough to prepare foods with fillings quickly and easily. Pre-made dough also
requires a shorter cooking time than home-made dough.
- The air fryer can also reheat foods. To reheat foods, set the temperature to
300°F for up to 10 minutes.
- To cook frozen foods, add an additional 3-5 minutes to your cook time.
Note: When cooking/baking foods that rise (i.e. cakes, quiches or muffins) the Basket (1)
should not be filled more than halfway.
Note: Add 3 minutes to the cooking time if you begin cooking while the air fryer is still cold.
BAKING CAKES/QUICHES
- Place an oven-safe dish (not included) into the air fryer Basket (1) if you want to bake a
cake/quiche, steam foods or if you want to air fry delicate foods or foods with fillings.
HOME-MADE FRENCH FRIES
When making your own French fries, follow these steps:
1. Peel potatoes and slice them into strips.
2. Wash and dry them thoroughly.
3. Mix potato strips in a bowl with ½ tablespoon of olive oil, make sure they are evenly coated.
4.
Using your hands or tongs, place the potato strips into the frying Basket (1).
5.
NOTE: Do not pour the potato sticks from the bowl into the Basket (1) because we don't want
to transfer any excess oil into the Basket (1).
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11
Problem
Possible cause
Solution
The airfryer does
not work.
The appliance is not
plugged in.
Plug the power cord (15) into an
electrical
outlet.
You did not press the POWER button.
The appliance is defective.
Contact customer service at
www.maxi-matic.com
Air fryer keeps powering
off while you are trying to
program
time/temperature.
During time/temperature selection
process, if START button is not
pressed within 10-minutes, the
unit will automatically turn off.
Do not wait more than 10-minutes
after making your selections to press
START button.
Food not completely
cooked/fried.
There is too much food in the
Basket (1).
Use smaller batches of food in the
Basket (1). Small batches of food will
cook more evenly.
The cooking temperature is set too
low.
Increase the temperature setting.
Check "Cooking Time Chart" found in
this manual.
The cooking time is too short.
Increase the time setting. Check
"Cooking Time Chart" found in this
manual.
Food cooked is uneven.
Certain foods need to be
stirred/mixed mid-way through
the cooking process.
Foods that overlap inside the Basket
(1) need to be stirred mid-way
through cooking. Go to section:
'During the Cooking/Frying Process' in
this manual.
Fried snacks are not
crispy.
You used a type of snack meant to
be prepared in a traditional deep
fryer.
Use oven snacks or lightly brush some
oil onto the snacks for a crispier result.
I cannot close the Drawer
Pan (2) properly.
The Basket (1) is too full.
Do not fill the Basket (1) above the
MAX level.
The Basket (1) is not aligned
correctly.
Make sure the Basket (1) is flush with
the Drawer Pan (2).
The Drawer Pan (2) is not properly
placed into air fryer.
Make sure there is no obstruction for
the Drawer Pan (2) to close properly.
White smoke is emitted
out of the appliance
during use.
You are preparing food with a high
oil content.
When cooking with oily foods, oil will
drain into the Drawer Pan (2). When
the air fryer heats up, the pan heats up
the oil and produces white smoke. This
does not adversely affect the air fryer
or your cooking process.
The pan has built-up
oil residue from
previous uses.
White smoke is caused by oil leftover
in the Drawer Pan (2). Make sure to
thoroughly clean the Drawer Pan (2)
after every use.
Home-made French fries
are coming out unevenly
cooked.
Your potatoes are not fresh or are
frozen.
Make sure to use fresh and firm
potatoes. Not frozen potatoes for
home-made French fries.
Potato strips were not thoroughly
rinsed prior to frying.
Thoroughly rinse sliced potato to
remove all starch prior to frying.
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12
Your home-made French
fries are not crispy after
air frying.
Crispy results are directly linked to
the amount of oil and water
content of the fresh potato strips.
Potato strips need to be thoroughly
dried before adding oil.
Slice potato strips thinner if you want
them crispier.
Use a bit more oil on the potato strips
prior to frying if you want crispier
results.
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13
LIMITED WARRANTY* ONE (1) YEAR
WARRANTY IS ONLY VALID WITH A DATED PROOF OF PURCHASE
PLEASE DO NOT RETURN TO STORE OF PURCHASE.
If you have any problems with this unit, contact Customer Service for support.
1. Your small kitchen appliance is warranted to the original purchaser to be free from any
manufacturing defects under normal use and conditions for one (1) year, cord excluded. This
Warranty applies only to the original purchaser of this product.
2. Retail stores/merchants selling this product do not have the right to alter, modify, or in any
way revise the terms and conditions of the warranty.
3. If you use your appliance for household use and according to instructions, it should give you
years of satisfactory service.
4. At its sole discretion, Maxi-Matic USA will either repair or replace the product found to be
defective during the warranty period.
5. The repaired or replacement product will be in warranty for the remaining balance of the
one-year warranty period and an additional one-month period.
6. Consumer’s remorse is not an acceptable reason to return a product to our Service Center.
7. This limited warranty covers appliances purchased and used within the 50 U.S. states plus the
District of Columbia and does NOT cover normal wear of parts or:
- Damages caused by unreasonable use, neglect, normal wear and tear, commercial use,
improper assembly or installation of product.
- Damages caused in shipping.
- Damages caused by replacement or resetting of house fuses or circuit breakers.
- Defects other than manufacturing defects.
- Breakage caused by misuse, abuse, accident, alteration, lack of proper care and maintenance,
or incorrect current or voltage.
- Lost or missing parts of the product. Parts will need to be purchased separately.
- Damages of parts that are not electrical; i.e. cracked or broken plastic/glass, scratched/dented
inner pots.
- Damage from service or repair by unauthorized personnel.
- Extended warranties purchased via a separate company or reseller.
- Acts of God such as fire, floods, hurricanes, tornadoes, etc.
8. This warranty does not apply to re-manufactured merchandise.
Maxi-Matic, USA shall not be liable for any incidental or consequential damages caused by the
breach of any express or implied warranty. Apart from the extent prohibited by applicable law, any
implied warranty of merchantability or fitness for a particular purpose is limited in time to the
duration of the warranty.
*One Year Limited Warranty valid only in the 50 U.S. states plus the District of Columbia, excluding
Puerto Rico and the Virgin Islands.
This warranty is effective only if the product is purchased and operated in the USA; product usage
which is in violation of the written instructions provided with the unit will void this warranty.
For international warranty, please contact the local distributor.
This warranty gives you special legal rights and you may also have other rights to which you are
entitled which may vary by state, province, and/or jurisdiction.
**Any instruction or policy included in this manual may be subject to change at any time.
MAXI-MATIC, USA
18401 E. Arenth Ave. City of Industry, CA 91748
Customer Support Hours of Operation MON-FRI 8:30 AM - 5:00 PM PST
(800) 365-6133 Ext: 120/107/105; (626) 912-9877 Ext: 120/107/105
Visit: www.maxi-matic.com for Live Chat Support and Contact Us Form
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14
RETURN INSTRUCTIONS
RETURNS:
A. Any return of defective merchandise to the manufacturer must be processed accordingly by
first contacting customer service ([email protected]) to obtain an RA # (Return
Authorization Number). We will not accept any returns of merchandise without an
applicable RA #.
B. IMPORTANT RETURN INSTRUCTIONS. Your Warranty depends on your following these
instructions if you are returning the unit to Maxi-Matic, USA:
1. Carefully pack the item in its original carton or other suitable box with sufficient
cushioning to avoid damage in shipping.
2. Before packing your unit for return, be sure to enclose:
a) Your name, full address with zip code, daytime telephone number,
and RA#,
b) A dated sales receipt or PROOF OF PURCHASE,
c) The model number of the unit and the problem you are having
(Enclose in an envelope and tape directly to the unit before the box is
sealed,) and
d) Any parts or accessories related to the problem.
3. Maxi-Matic, USA recommends that you ship the package via UPS ground service
for tracking purposes. We cannot assume responsibility for lost or damaged
products returned to us during incoming shipment. For your protection, always
carefully package the product for shipment and insure it with the carrier. C.O.D
shipments cannot be accepted.
4. All return shipping charges must be prepaid by you.
5. Once your return has been received by our warehouse, Maxi-Matic, USA will
repair or replace the product if it is defective in material or workmanship, subject
to the conditions in paragraph B.
6. Maxi-Matic will pay the shipping charges to ship the repaired or replacement
product back to you.
Questions? We're here to help! Visit: www.maxi-matic.com for support on this product.
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