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17
4
Troubleshooting
Item
Problems Solutions
1
The charger is successfully
added, but the Bluetooth
connection fails.
Check whether the QR code on the charger is consistent with the QR
code on the Quick Reference Guide. If so, make sure the Bluetooth is
enabled on your mobile device; if not, contact customer support.
2
The charge session does
not start as scheduled.
Do not insert the connector into your EV charging port before setting
up a charging schedule for the first time. Insert the EV charging cable
after the schedule is set up.
3 Over-voltage
Use the multimeter to check whether the voltage on the power input
is too high. If the result is greater than or equal to 115 % of the rated
voltage (276 V), contact local power grid company.
4
Under-voltage
Use the multimeter to check whether the voltage on the power input
is not sufficient. If the result is less than or equal to 70 % of the rated
voltage (161 V), contact local power grid company.
5
Ground fault Ensure the charger is grounded correctly.
6
Power failure Ensure the switch to the circuit breaker is on.
7
Over-heating
Check whether the EV charging cable is securely connected.
Ensure the operating temperature is within the specified range
on the product label.
Stop charging. Restart charging until it is within the operation
temperature range.
8
Residual current detected
Unplug the vehicle and plug in again. If the problem persists, contact
customer support.
9
Bluetooth
communication failure
Ensure the Bluetooth is enabled on your mobile device and the
charger is powered on and operating properly.
Forget the charger in the Bluetooth settings on your mobile
device and pair the charger to your device via Bluetooth again.
If the problem persists, contact customer support.
10
Update failure via
Bluetooth
Make sure the charger is in idle status.
Make sure the Bluetooth connection is working properly.
If the problem persists, contact customer support.
11 Internet connection fails
Try to connect another device to the same Internet, verifying
the Internet connection is working properly.
If the problem persists, contact customer support.
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