Go online for a comprehensive walkthrough
of your new purchase!
This guide features everything you need to get ready for first use,
including setting up, using and maintaining your machine, but join
us online for a comprehensive walkthrough. Our online support
includes tips and troubleshooting, videos, product registration,
parts, and more. Go to support.BISSELL.com.
CROSSWAVE® CORDLESS MAX
2554 SERIES
2 BISSELL.com
IMPORTANT SAFETY INSTRUCTIONS
WARNING
TO REDUCE THE RISK OF FIRE, ELECTRIC
SHOCK OR INJURY:
• Use indoors only.
• Do not allow to be used as a toy. Close attention is
necessary when used by or near children.
• Do not use for any purpose other than described
in this user guide. Use only manufacturer’s
recommended attachments.
• Do not charge with damaged cord or plug.
• Do not unplug by pulling on 3-in-1 Docking Station
cord. To unplug, grasp the charger, not the cord.
• Do not handle 3-in-1 Docking Station, charging plug
or appliance with wet hands.
• Do not put any object into openings. Do not use with
any opening blocked; keep openings free of dust,
lint, hair, and anything that may reduce air flow.
• Keep hair, loose clothing, fingers, and all parts of
body away from openings and moving parts of the
appliance and its accessories.
• Use extra care when cleaning on stairs.
• Do not use to pick up flammable or combustible
materials (lighter fluid, gasoline, kerosene, etc.) or
use in areas where they may be present.
• Do not use appliance in an enclosed space filled with
vapors given off by oil-based paint, paint thinner,
some moth-proofing substances, flammable dust, or
other explosive or toxic vapors.
• Do not use to pick up toxic material (chlorine bleach,
ammonia, drain cleaner, etc.).
• Do not pick up anything that is burning or smoking,
such as cigarettes, matches or hot ashes.
• Do not pick up hard or sharp objects such as glass,
nails, screws, coins, etc.
• Use only BISSELL® cleaning products intended for use
with this appliance to prevent internal component
damage. See the Cleaning Formulas section of this
guide.
• Do not carry the appliance while in use.
• Do not immerse. Use only on surfaces moistened by
the cleaning process.
• Plastic film can be dangerous. To avoid danger of
suffocation, keep away from babies and children.
• Always connect to a proper electrical socket.
• Keep cord away from heated surfaces.
• Do not use without filters in place.
• Do not charge the unit outdoors.
• Do not incinerate the appliance even if it is severely
damaged. The batteries can explode in a fire.
• Use only with charger SIL, Model SSC-420085US.
• Recharge appliance only with the charger specified
by the manufacturer. A charger that is suitable for
one type of battery pack may create a risk of injury
and fire when used with another battery pack.
• When battery pack is not in use, keep it away from
other metal objects, like paper clips, coins, keys,
nails, screws or other small metal objects, that can
make a connection from one terminal to another.
Shorting the battery terminals together may cause
burns or a fire.
• Do not immerse in water or liquid.
• Do not use a battery pack or appliance that is
damaged or modified. Damaged or modified
batteries may exhibit unpredictable behavior
resulting in fire, explosion or risk of injury.
• Do not expose a battery pack or appliance to
fire or excessive temperature. Exposure to fire
or temperature above 130°C / 265°F may cause
explosion.
• Follow all charging instructions and do not charge
the battery pack or appliance outside of the
temperature range 4-40°C / 40-104°F. Charging
improperly or at temperatures outside this range
may damage the battery and increase the risk of fire.
• Prevent unintentional starting. Ensure the switch
is in the OFF-position before connecting to battery
pack, picking up or carrying the appliance. Carrying
the appliance with your finger on the switch or
energizing appliance that have the switch on invites
accidents.
• Under abusive conditions, liquid may be ejected from
the battery; avoid contact. If contact accidentally
occurs, flush with water. If liquid contacts eyes,
additionally seek medical help. Liquid ejected from
the battery may cause irritation or burns.
• If appliance is not working as it should, has been
dropped, damaged, left outdoors, or dropped into
water, return it to a service center.
• Have servicing performed by a qualified repair
person using only identical replacement parts.
This will ensure that the safety of the product is
maintained.
• Do not turn ON your appliance ON until you
are familiar with all instructions and operating
procedures.
• Risk of injury from moving parts. Brush may start
unexpectedly. Turn OFF before cleaning or servicing.
• If appliance is not working as it should, has been
dropped, damaged, left outdoors, or dropped into
water, return it to a service center.
• Have servicing performed by a qualified repair
person using only identical replacement parts.
This will ensure that the safety of the product is
maintained.
• Unplug charger from electrical socket when not in
use, before cleaning, maintaining or servicing the
appliance.
• Liquid must not be directed towards equipment
containing electrical components.
• Use only the type and amount of liquids specified
under the operations section of this guide.
• Use only on surface moistened by cleaning process.
• Do not pull or carry charger by cord, use cord as a
handle, close door on cord, or pull cord around sharp
edges or corners.
• Battery pack and charger base output terminals are
not to be short-circuited.
• Do not modify or attempt to repair the appliance
except as indicated in the instructions for use and
care.
• The battery must be removed from the appliance
before it is scrapped.
IMPORTANT
INFORMATION
• Keep appliance on a level surface.
• If your appliance has a motorized Brush Roll, do not
leave machine running in the same spot without the
handle fully upright.
• Do not store where freezing may occur.
• This product contains a wireless device. Refer to
website for regulatory information.
• The software included in this product contains open
source software. The open source licenses associated
with this product may be obtained by visiting www.
BISSELL.com/opensource.
SAVE THESE
INSTRUCTIONS
This model is for household use only. Commercial use of this unit voids the
manufacturer’s warranty.
READ ALL INSTRUCTIONS BEFORE USING YOUR APPLIANCE.
When using an electrical appliance, basic precautions should be observed, including the following:
Warranty
2-Year limited warranty, may vary by state. Visit support.BISSELL.com or call 1-844-383-2630
for complete warranty information.
FCC/IC NOTICE: This equipment has been tested and found to comply
with the limits for a Class B digital device, pursuant to part 15 of the
FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equip-
ment generates, uses and can radiate radio frequency energy and, if
not installed and used in accordance with the instructions, may cause
harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If
this equipment does cause harmful interference to radio or television
reception, which can be determined by turning the equipment off and
on, the user is encouraged to try to correct the interference by one or
more of the following measures: (1) Reorient or relocate the receiving
antenna. (2) Increase the separation between the equipment and
receiver. (3) Connect the equipment into an outlet on a circuit different
from that to which the receiver is connected. (4) Consult the dealer
or an experienced radio/TV technician for help. This device complies
with Part 15 of FCC Rules and Industry Canada license-exempt RSS
standard(s). Operation is subject to the following two conditions: (1)
this device may not cause harmful interference, and (2) this device
must accept any interference, including interference that may cause
undesired operation of the device.
Le présent appareil est conforme aux la partie 15 des régles de la FCC
et CNR d’Industrie Canada applicables aux appareils radio exempts de
licence. L’exploitation est autorisée aux deux conditions suivantes :
(1) l’appareil ne doit pas produire de brouillage, et (2) l’utilisateur de
l’appareil doit accepter tout brouillage radioélectrique subi, même si le
brouillage est susceptible d’en compromettre le fonctionnement.
Privacy of communications may not be ensured when using this device.
WARNING: Changes or modifications to this equipment not expressly
approved by the party responsible for compliance could void the user’s
authority to operate the equipment.
CAUTION: The Digital Display houses the transmitter and must be kept
at a separation distance of at least 20 cm from all persons.
ATTENTION : L’écran à affichage numérique contient l’émetteur. Gardez-
le à une distance d’un minimum de 20 cm de toute personne.
BISSELL.com 3
We’re so happy you chose the CrossWave® Cordless Max. We put this
guide together to help you set up, use and maintain your cordless
hard surface cleaner. We’ve also included some tips we think will
come in handy when you first start using it, so let’s get started!
For a complete guide to your purchase, go to support.BISSELL.com.
Warranty ............................................................................... 2
What’s in the Box? .........................................................4
Product View .....................................................................4
Assembly ..............................................................................4
Connecting to the BISSELL Connect App....5
Charging the Battery....................................................6
Choosing Your Brush Roll & Formula ...............6
Filling the Clean Water Tank .................................. 7
Cleaning Your Floors ....................................................8
After Cleaning Care .......................................................9
Storing Your Machine ...................................................11
Disposing of the Battery ............................................ 11
Troubleshooting ............................................................... 11
4 BISSELL.com
Handle & Body (2) Multi-Surface
Brush Rolls
(2) Hard Floor
Sanitize Formulas
(2) Multi-Surface
Formulas
Brush Roll Drying
Tray
3-in-1 Docking
Station
What’s in the Box?
Standard accessories may vary by model.To identify what should be included with your purchase,
please refer to the “Carton Contents” list located on the carton top flap.
Product View
For additional support videos and information, visit support.BISSELL.com.
Product View
1. Upper Handle
2. Mode Button
3. Power Button
4. Clean Out Cycle Button
5. Dirty Water Tank
6. Strainer
7. Brush Roll Window
8. Solution Spray Trigger
9. Carry Handle
10. Clean Water Tank
11. 3-in-1 Docking Station
Digital Display
1. WiFi Connected
2. Battery Status
3. Dirty Water Tank Full
4. Area Rug Mode
5. Hard Floor Mode
1
2
8
9
10
4
5
7
3
11
6
1. Insert handle into body
of machine until you hear a
“click”.
2. Slide the Brush Roll Drying
Tray into place on the top
left hand corner of the 3-in-1
Docking Station.
Assembly
Go to support.BISSELL.com for assembly videos.
1 2 3
54
BISSELL.com 5
1. In the App or Google
Play Store search “BISSELL
Connect” and download.
2. Once downloaded, open the
app to sign in or create a new
login.
3. Make sure you are near
a WiFi router and your
machine is charged or on
the 3-in-1 Docking Station
prior to pairing.
4. Select your product. 5. The QR code needed for
setup can be found behind the
Clean Water Tank.
6. Once you find and scan
the QR code, follow the
instructions in the app to pair.
Connecting to the BISSELL Connect App
For more help, visit support.BISSELL.com.
Downloading the BISSELL Connect App lets you track filter, Brush Roll and formula life, access usage
tips, cleaning history, how-to videos, and set up automatic reordering.
6 BISSELL.com
Choosing Your Brush Roll & Formula
You can set up automatic reordering for formulas through the BISSELL Connect App.
Keep plenty of CrossWave® formulas on hand so you can clean whenever it fits your schedule.
Note: Always use CrossWave® formulas in your machine. Other formulas may harm the machine and
void the warranty. Do not use Hard Floor Formula on area rugs or carpet.
Multiple Surfaces Wood Floors Area Rugs Homes with Pets Hard Floors
Multi-Surface
Formula
Great for cleaning
all sealed hard floors
and area rugs.
Multi-Surface
Brush Roll
Microfiber and
nylon bristles help
remove tough,
sticky messes while
picking up dry
debris.
Wood Floor
Formula
Restores your wood
floors’ natural shine.
Wood Floor
Brush Roll
Soft-touch
microfibers wash
sealed hardwood
floors while picking
up dry debris.
Area Rug Formula
Removes stuck-on
and embedded dirt
from area rugs.
Area Rug Brush Roll
Bristles work on
area rugs to pick
up dry debris and
pet hair.
Pet Multi-Surface
with Febreze
Formula
Removes pet odors
to clean and refresh.
Pet Multi-Surface
Brush Roll
Microfiber and nylon
bristles help remove
pet messes, like pet
hair and kitty litter.
Hard Floor Sanitize
Cleans and
sanitizes, eliminates
99.9% of bacteria.*
Multi-Surface
Brush Roll
Microfiber and
nylon bristles help
remove tough,
sticky messes while
picking up dry
debris.
*Kills 99.9% of Enterobacter aerogenes (ATCC 13408) and Staphylococcus aureus (ATCC 6538)
Certain trademarks used under license from The Procter & Gamble Company or its affiliates.
Charging the Battery
Download the BISSELL Connect App to watch helpful how-to videos.
Make sure machine is fully charged before first use. To check the battery status, remove the machine
from the dock and turn it ON by pressing the Power Button. You’ll know the battery is fully charged
when all three white status lights are illuminated.
4h
1. Place your CrossWave®
Cordless Max onto the 3-in-1
Docking Station to charge.
2. Plug the adapter into
a suitable wall outlet. The
Battery Life Indicator will
illuminate when charging.
3. For maximum run time,
charge the machine for 4
hours.
WARNING To reduce the risk of fire and electric shock due to internal component damage, use only BISSELL
cleaning formula intended for use with the hard floor device.
ATTENTION This machine is designed to be used on sealed hard floors and area rugs.
BISSELL.com 7
1. The Clean Water Tank is
located on the back of the
machine. To remove, use the
finger groove at the top of the
tank to grab and pivot the tank
backwards.
2. Unscrew the cap from the
bottom of the Clean Water
Tank.
3. Choose the right BISSELL®
formula from the ‘Choosing
Your Brush Roll & Formula’
section on page 6.
4. The Clean Water Tank has a Large Area volume and a Small
Area volume. Pick one of the measuring volumes that best suits
the space that you would like to clean.
The Large Area fill lines are for areas up to 700 sq ft.
The Small Area fill lines are for areas under 350 sq ft.
Use warm (140°F/60°C max) tap water and add the appropriate
BISSELL formula. Tap water with hardness greater than 35 ppm
is recommended for use in machine to ensure the Dirty Water
Tank full detection sensor works properly.
5. Screw the cap back on the
Clean Water Tank. On the
back of the machine, align the
bottom of the Clean Water
Tank with the grooves and
pivot the tank until it “clicks”
into place.
Filling the Clean Water Tank
Use the BISSELL Connect App to watch additional how-to videos.
Large
Area
Small
Area
8 BISSELL.com
Power
Mode
10s
1. Press the Power Button
ON. Press the Mode Button to
switch between Hard Floor and
Area Rug Modes.
Area Rug Mode dispenses
double the solution as Hard
Floor Mode. Before cleaning
rugs, check the manufacturer’s
tag and test an inconspicuous
spot for colorfastness. Don’t
use on silk or delicate rugs.
2. Recline the machine to start
the Brush Roll spinning. Stand
the machine upright to stop
the Brush Roll spinning.
3. Before each use, hold the
Solution Spray Trigger for 10
seconds to prime the system
with cleaning solution.
LED lights illuminate when
holding the trigger. Bubbles
will appear in the Brush Roll
window when the solution is
flowing.
4. To clean, hold the Solution
Spray Trigger to apply solution
on forward and backward
passes.
5. To dry floors faster, release
the trigger and make a second
pass without dispensing
solution.
6. Turn OFF the machine by
pressing the Power Button (
).
Sanitizing Hard Floors
Please read “DIRECTIONS FOR USE” on Hard Floor Sanitize label. Use on hard nonporous floors only.
5m
1. Remove visible soil before
cleaning. Hold trigger down to
apply solution on to the floor.
2. Allow formula to remain wet
on the floor for five minutes.
3. With the spray trigger
released, make forward and
backward passes to extract
solution.
Cleaning Your Floors
Go to support.BISSELL.com for how-to videos and tips for cleaning stuck-on messes,
excessively dirty or muddy floors, and more!
ATTENTION Do not overwet carpet or hardwood fl oors. Be careful not to run over loose objects or edges of area
rugs. Stalling the brush may result in premature belt failure.
BISSELL.com 9
1. Place the machine on the
3-in-1 Docking Station. Make
sure the solution in the Clean
Water Tank reaches the Clean
Out Cycle line. If it does not, fill
tank with water to that line.
2. Make sure the water in the
Dirty Water Tank is not over
the Full line. If it is, empty
the tank and replace it before
running the Clean Out Cycle.
3. Push the Clean Out Cycle
Button to start the 40-second
cycle. Note: If the battery
runs out the Clean Out Cycle
cannot run until your machine
is docked for 30 seconds.
4. Once the cycle is complete,
remove the Brush Roll by
grabbing the Brush Roll
window and pulling up. Pull
the Brush Roll tab to remove
and put the brush in the drying
tray. The brush and window
can be hand washed.
5. Remove the machine from
the dock and wipe out the tray.
Do NOT rinse under faucet.
This keeps water out of the
charging plug.
6. Empty the Dirty Water
Tank. To remove, press the
button on the top of the tank,
grab the front handle and pull
tank out.
WARNING To reduce the risk of fire, electric shock or injury, turn power OFF and disconnect plug from
electrical outlet before performing maintenance or troubleshooting on the dock.
After Cleaning Care
Go to support.BISSELL.com for a full list of how-to videos.
CONTINUED ON NEXT PAGE
10 BISSELL.com
7. Remove the top of the
tank by grabbing the sides of
the filter and pulling up. Pull
strainer tab up and out of
the tank to separate hair and
debris from dirty water. Throw
debris into the trash.
8. Pour dirty water into the
sink and rinse the tank.
9. Remove filter from the top
of the tank by pulling it up.
10. Wash filter and screen
with warm water and mild
detergent. Rinse the bottom of
the tank cover.
11. Leave all parts out to dry
before reassembling.
12. Place the end of the brush
into the right side of the foot.
Press the tab of the brush
down so it locks into place.
13. Replace the Brush Roll
Window by lining up tabs on
the edges of the foot. Press
the window back so it “clicks”
into place.
14. Reassemble the Dirty
Water Tank. Angle tank back
into the body of the machine.
15. Insert the bottom of the
tank first. Pivot the top toward
the machine until it “clicks”
into place.
WARNING To reduce the risk of fi re, electric shock or injury, turn power OFF and disconnect plug from
electrical outlet before performing maintenance or troubleshooting on the dock.
NOTICE To reduce the risk of a leaking condition, do not store machine where freezing may occur. Damage to internal
components may result.
After Cleaning Care
(continued)
BISSELL.com 11
Storing Your Machine
Download the BISSELL Connect App for more useful tips on storing and maintaining
CrossWave Cordless Max.
Store CrossWave® Cordless Max in a protected, dry area. Since this product uses water, it must not
be stored where there is danger of freezing. Freezing will damage internal components and may void
the warranty.
1. With a Phillips-head
screwdriver, remove the 4
screws on the back of the
machine. Lift off the back
cover.
2. Cut the yellow positive (+)
battery wire with wire cutters
and wrap with electrical tape.
Disconnect the connector with
four wires. Lastly, cut the black
wire and wrap with electrical
tape.
3. Using a Phillips-head
screwdriver, remove the 4
screws located on the sides of
the battery pack and remove it
from the back cover.
Disposing of the Battery
Go to support.BISSELL.com for resources on battery disposal.
Before disposing the battery, make sure:
• The machine is disconnected from the 3-in-1 Docking Station.
• The Clean and Dirty Water Tanks are empty or removed from the machine.
• A Phillips-head screwdriver, electrical tape and rubber handled wire cutters are available for
disassembly.
WARNING This product contains lithium-ion rechargeable batteries. According to Federal
and State regulations, removal and proper disposal of lithium-ion batteries is required. For removal of the
batteries in your appliance, see instructions on this page. For specific disposal instructions of batteries, please
contact the RBRC (Rechargeable Battery Recycling Corporation) at 1-800-822-8837 or visit www.Call2Recycle.org.
NOTICE Disconnecting the battery will destroy the appliance and invalidate the warranty.
Troubleshooting
For troubleshooting videos visit support.BISSELL.com.
This guide features everything you need to get ready for first use, including setting up, using and
maintaining your machine, but join us online for a comprehensive walkthrough. Our online support
includes tips and troubleshooting, videos, product registration, parts, and more.
©2020 BISSELL Inc. All rights reserved.
Printed in China. Part Number 1620408 01/20
But wait, there’s more!
Join us online for a comprehensive walkthrough of
your new product, including troubleshooting,
product registration, parts and more.
Go to support.BISSELL.com or the BISSELL Connect App.
VIDEOSINFOREGISTER PARTS SUPPORT
We’re Waggin’ Our Tails!
BISSELL® proudly supports BISSELL Pet Foundation® and its mission to help
save homeless pets. When you buy a BISSELL product, you help save pets,
too. We’re proud to design products that help make pet messes, odors and
pet homelessness disappear. Visit BISSELLsavespets.com to learn more.
