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16
Troubleshooting
NOTE: If problem persists after trying the above solutions, please call the Snow Joe
®
+ Sun Joe
®
customer service center at
1-866-SNOWJOE (1-866-766-9563).
Problem Possible Causes Solutions
False signals
• Electromagnetic interference (EMI)
• Extreme humidity
• Move to a dierent search area
• Sensitivity set too high
• Sweeping too fast or wrong angle
• Multiple metal detectors used in
close proximity
• Reduce sensitivity
• Sweep slowly, keeping the coil level and
1
–
2 inches (2.5
–
5 cm) from the ground
• Keep metal detectors at least 20 ft. (6 m)
apart
Erratic/multiple signals
• Multiple targets
• Highly mineralized soil
• Reduce sensitivity
• Move to a dierent search area
Detector fails to
detect anything
• Sensitivity set too low
• Target-ID is ltered out
• Search coil at wrong angle
• Increase sensitivity
• Re-enable that target-ID in DISC mode
• Adjust search coil to be parallel with
the ground
Detector does not
function at all
• Flat battery
• Disconnected search coil cable
• Charge the battery
• Reconnect the search coil cable plug
into the DIN connector
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