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Before you call
Solutions to Common Problems
Before you call for service, review this list. It may save you time and expense. The list includes common occurrences that
are not the result of defective workmanship or materials in this appliance.
OCCURRENCE P_LE CAUSE/SOLUTION
Range not level. Place oven rack in center of oven. Place a level on the oven rack. Adjust leveling legs at base of
Bad cooking results, range until the rack is level. Contact installing agent if rack and cabinet cutout flooring are not level.
Kitchen cabinet misalignment may make range appear to be unlevel. Be sure cabinets are
square and have sufficient room for range clearance. Contact cabinet maker to correct
problem.
Cannot move appliance Cabinets not square or are built in too tight. Contact a cabinet maker to correct the problem.
easily. Appliance must Contact builder or installer to make appliance accessible.
be accesslble for service.
Carpeting interferes with range. Provide sufflcient space so range can be lifted over carpet.
Entire range or oven Maize sure cord/plug is tightly into outlet.
does not operate. Service wiring is not complete. Contact your Sears Service Center, installing agent or qualified
servicer.
Power outage. Check house lights to be sure. Call your local electric company for service.
Surface element does No power to the appliance. Check steps under "Entire range or oven does not operate"' in this
not heat. Before You Call checklist.
Too low heat setting. Turn control to a slightly higher setting until element comes on.
Incorrect control is on. Be sure to use correct control for the element to be used.
Surface element too Incorrect control setting. Raise or lower setting until proper amount of heat is obtained. Dial
hot or not hot enough, markings are an indicator of relative heat settings and will vary slightly.
Voltage is incorrect. Be sure appliance is properly connected to the specified power source, if you are not
sure about this requirement call 1-800-4-MY-HOME® for service (See back cover).
Lightweight or warped pans were used. Be sure to use proper cookware. Use only flat bottom,
evenly balanced medium or heavyweight cookware. Heavy and medium weight pans heat
evenly. Because lightweight pans heat unevenly, foods may burn easily.
Food not heating Lightweight or warped pans were used. Be sure to use proper cookware. Use only flat bottom,
evenly, evenly balanced medium or heavyweight cool<ware. Heavy and medium weight pans heat
evenly. Because lightweight pans heat unevenly, foods may burn easily.
Incorrect control setting. Raise or lower setting until proper amount of heat is obtained.
Scratches or abraslons Coarse particles such as salt or sand between cooktop and utensils can cause scratches. Be sure
on cooktop surface, cooktop surface and bottoms of utensils are clean before usage. Small scratches do not affect
cooking and will become less visible with time.
Cleaning materials not recommended for ceramic-glass cooktop have been used. See "Ceramic Glass
Cooktop Cleaning & Maintenance" section under General Care & Cleaning.
Cookware with rough bottom has been used. Use smooth, flat-bottomed cookware.
Metalmarks. Sliding or scraping of metal utensils on cooktop surface. Do not slide metal utensils on cooktop surface.
Use a ceramic-glass cooktop cleaning cream to remove the marks. See "Ceramic Glass Cooktop Cleaning
& Maintenance" section under General Care & Cleaning.
Brown streaks or Sliding or scraping of metal utensils on cooktop surface. Do not slide metal utensils on cooktop surface.
specks. Use a ceramic-glass cooktop cleaning cream to remove the marks. See "Ceramic Glass Cooktop Cleaning
& Maintenance" section under General Care & Cleaning.
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