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22 www.petsafe.net
ENFRES
NL
IT
DE
Troubleshooting
Receiver Collar is not beeping
or stimulating.
• Check battery to make sure it is installed properly and turned to the
ON position.
• Perform Static Stimulation and Battery Test (page 12). If Battery Status
LED does not flash Green, replace the battery.
• Check that both lights are lit on the Fence Transmitter. If not, perform
the “Transmitter Loop Test” (page 24).
The Receiver Collar is beeping, but
the pet is not responding to the
Static Stimulation.
• Test the Receiver Collar with the Test Light Tool walking toward the
Boundary Wire.
• If the Test Light ashes, check the t of the Receiver Collar.
• Trim your pet’s fur where the Contact Points touch the neck and/or purchase
longer Contact Points by contacting the Customer Care Centre.
• Increase the Static Stimulation Level.
• Repeat training steps to reinforce training.
• Purchase a stronger Receiver Collar by contacting the Customer
Care Centre.
The Receiver Collar has to be held
on top of the Boundary Wire
to activate.
• Perform Battery Test and replace battery if necessary.
• Adjust Boundary Width Control knob clockwise to increase the distance from
the Boundary Wire that the Receiver Collar activates.
• Verify the Boundary Control Switch is placed at the proper setting according
to the amount of Boundary Wire used (See Step 6).
• If using a Double Loop, make sure Boundary Wires are separated at least
1.5 m (5 ft).
• If the Receiver Collar still has to be held on top of the Boundary Wire,
perform the “System Test” and/or “Transmitter Loop Test”.
The Receiver Collar activates inside
the house.
• Make sure the Boundary Wire is not running within 4.5 m (15 ft) of the
house. The signal can transmit through the walls of your house.
• Make sure Boundary Wires are twisted from Boundary to the
Fence Transmitter.
• Turn the Boundary Width Control knob counterclockwise to decrease the
distance from the Boundary Wire that the Receiver Collar activates.
I have an inconsistent signal. • Make sure Fence Transmitter is at least 1 m (3 ft) from large metal objects
or appliances.
• Make sure all Boundary Wire turns are gradual with a minimum
1 m (3 ft) radius.
• Make sure the Boundary Wire is not running parallel to and within 3 m
(10 ft) of electrical wires, neighbouring containment systems, telephone
wires, television or antenna cables, or satellite dishes.
• If a neighboring containment system may be causing an inconsistent
signal, move the Boundary Wire farther away from the neighboring
containment system.
The Power and Loop Indicator Lights
are off.
• Check that the Power Adapter is plugged into the Fence Transmitter.
• If the system is plugged into a GFCI or RCD outlet, check to see if the circuit
has been tripped. Reset the GFCI or RCD circuit if required.
• Verify that the outlet is working properly by plugging in a known working
item such as a radio.
• Remove the fuse door on the back of the Fence Transmitter and change out
the fuse with the spare one located in the same area.
• If the lights still do not come on, the Fence Transmitter and/or Power Adapter
needs to be replaced. Contact the Customer Care Centre.
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