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288 MULTIMEDIA
13. How do I find out how much longer I have on my
subscription? Contact SiriusXM Guardian™ Customer
Care.
You also can visit your Owner’s Site and choose a sub-
scription to view its expiration date. When your sub-
scription is about to expire, you will receive an email
or letter of notification.
14.
Can I get a refund if I have not used the entire
subscription? Prorated refunds are provided from the
date of cancellation for annual plans or longer.
Please see the Uconnect and SiriusXM Guardian™
Terms & Conditions for refunds related to billing
plans of other lengths and other circumstances.
15. Can I cancel a subscription before it expires? Yes. If
you have an annual subscription, your subscription
will be canceled the day you cancel. If you have a
monthly subscription, your subscription will be
canceled on the last day of the month in which you
choose to cancel.
16.
What should I do if I want to sell my vehicle? Before
your vehicle is sold to a new owner, you’ll want to
remove your account information. This process
removes all personal information, returns the
Uconnect system to its original factory settings,
removes all SiriusXM Guardian™ connected services
and account information. To remove your account
information from the Uconnect system, contact
SiriusXM Guardian™ Customer Care.
17.
What if I forgot to remove my account information
before I returned my lease vehicle or sold it? Contact
SiriusXM Guardian™ Customer Care.
18.
What will happen if an operable LTE (voice/data), 4G
(data), or 5G (data) network connection compatible
with my device is temporarily unavailable? The SOS
Call and ASSIST buttons will NOT function if you are
not connected to an operable LTE (voice/data) or 4G
(data), 5G (data) network. Services that required your
smartphone only direct calls to Roadside Assistance
Call may be functioning if you have an operable
network.
DATA COLLECTION & PRIVACY
The Uconnect system collects and transmits data which
may include information about your vehicle, your vehicle’s
health and performance, your vehicle’s location, your
utilization of the features in your vehicle, and other data.
The collection, use and sharing of this information is
required to provide the SiriusXM Guardian™ connected
services and is further described by the Uconnect Privacy
Policy, which can be found at www.driveuconnect.com/
connectedservices/privacy.html (US Residents) or
www.driveuconnect.ca (Canadian Residents). This
information may be collected by SiriusXM® Connected
Vehicle Services Inc. and shared with FCA US LLC for the
purposes stated in the Uconnect Privacy Policy. Vehicle
health and diagnostic information including location data
may be used by Uconnect to provide a Vehicle Health
Report to you.
Even if you cancel your SiriusXM Guardian™ subscription,
this vehicle diagnostic health information, including
location data, may still be transmitted from your vehicle
and you may still have a Vehicle Health Report sent to you.
Use of any of the connected services including SiriusXM
Guardian™ is deemed to be your consent to the collection,
use and disclosure of this information in accordance with
the Uconnect Privacy Policy. If you do not want this
information to be collected, used, or shared, you must
cancel your Uconnect services in their entirety by
contacting us as referenced in the Uconnect Privacy
Policy.
RADIO OPERATION AND MOBILE PHONES
Under certain conditions, the mobile phone being on in
your vehicle can cause erratic or noisy performance from
your radio. This condition may be lessened or eliminated
by repositioning the mobile phone within the vehicle. This
condition is not harmful to the radio. If your radio
performance does not satisfactorily improve from
repositioning the mobile phone, it is recommended that
the volume be turned down or off during mobile phone
operation when not using the Uconnect system.
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