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276 MULTIMEDIA
(Continued)
SOS Call System Limitations
Vehicles that have been purchased in the US and that
travel into Mexico and Canada may have limited services.
In particular, responses to SOS calls or other emergency
services may be unavailable or very limited. Vehicles
purchased outside the United States and Canada are
unable to receive SiriusXM Guardian™ connected
services.
If the SOS Call system detects a malfunction, any of the
following may occur at the time the malfunction is
detected:
The light will continuously be illuminated red.
The screen will display the following message “Vehicle
phone requires service. Please contact your dealer.”
An in-vehicle audio message will state “Vehicle phone
requires service. Please contact your dealer.”
Even if the SOS Call system is fully functional, factors
beyond FCA US LLC’s control may prevent or stop SOS Call
system operation. These include, but are not limited to,
the following factors:
The ignition key is in OFF position.
The vehicle’s electrical systems are not intact.
The vehicle battery loses power or becomes discon-
nected during a vehicle crash.
The SOS Call system software and/or hardware is
damaged during a vehicle crash.
LTE (voice/data) or 4G (data) coverage and/or GPS
signals are unavailable or obstructed.
Network congestion.
Weather conditions.
Buildings, structures, geographic terrain, or tunnels.
If your vehicle loses battery power for any reason
(including during or after an accident), the SOS Call
system, among other vehicle systems, will not operate.
Requirements
This feature is available only on vehicles sold in the
US or Canada.
Vehicle must be properly equipped with the SiriusXM
Guardian™ connected services. Vehicle must be regis-
tered with SiriusXM Guardian™ and have an active
subscription that includes the applicable feature.
Vehicle must have an operable LTE (voice/data) or 4G
(data) network connection compatible with your device.
Vehicle must be powered in the ON/RUN or ACC (Acces-
sory) position with a properly functioning electrical
system.
WARNING!
Never place anything on or near the vehicle’s LTE
(voice/data) or 4G (data) and GPS antennas. You
could prevent LTE (voice/data) or 4G (data) and GPS
signal reception, which can prevent your vehicle from
placing an emergency call.
Do not add any aftermarket electrical equipment to
the vehicle’s electrical system. This may prevent your
vehicle from sending a signal to initiate an emer-
gency call. To avoid interference that can cause the
SOS Call system to fail, never add aftermarket equip-
ment (e.g., two-way mobile radio, CB radio, data
recorder, etc.) to your vehicle’s electrical system or
modify the antennas on your vehicle. IF YOUR
VEHICLE LOSES POWER FOR ANY REASON
(INCLUDING DURING OR AFTER AN ACCIDENT),
NEITHER THE VEHICLE BRANDED APPS NOR THE
SIRIUSXM GUARDIAN™ CONNECTED SERVICES
WILL OPERATE.
The Occupant Restraint Controller (ORC) turns on the
Air Bag Warning Light on the instrument panel if a
malfunction in any part of the air bag system is
detected. If the Air Bag Warning Light is illuminated,
the air bag system may not be working properly and
the SOS Call system may not be able to send a signal
to the SiriusXM Guardian™ Customer Care center.
If the Air Bag Warning Light is illuminated, have an
authorized dealer service your vehicle immediately.
23_DJD2_OM_EN_USC_t.book Page 276
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