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17
4. Troubleshooting
• Drag the media player to the add-on screen
and close the player. Restart the player and it
should open on the add-on monitor. Now try
playing the media file again.
• Try reducing the hardware acceleration level of
the primary display (NOT the add-on monitor)
to levels 1, 2 or 3 and restarting the media
player. The hardware acceleration can be
found by right-clicking on your desktop and
click “Properties > Settings > Advanced >
Troubleshoot.”
• The video playback may be unusual when
the add-on monitor is mirroring the primary
display and there is another extended screen
connected to the computer. The extended
screen must be disabled before the content
will be correctly cloned to the add-on monitor.
Q: In “Extended Mode,” why does the add-on
monitor have a black border around the
desktop?
A: This happens when the resolution used by the
add-on monitor is higher than the resolution used
by the primary monitor. To solve this problem,
configure the add-on monitor to use the same
resolution as the primary monitor.
19_11_119_9339B0_BOOK.indb 1719_11_119_9339B0_BOOK.indb 17 12/30/2019 9:53:57 AM12/30/2019 9:53:57 AM
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