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15
4. Troubleshooting
Q: Why is the display on the add-on monitor
blank?
A: If the monitor power LED is Green, wait a
moment for the monitor to display the video, as it
may take some time for the video to be displayed
on the add-on monitor. If after a few minutes the
video does not display, restart your computer.
Also, make sure the computer is not in standby
or hibernation mode, as it will cause the add-on
monitor to be blank.
If the monitor power LED is Red, check that the
connection is properly made. If the connection
is fine and the problem still exists, uninstall the
driver, unplug the adapter and reinstall the driver.
19_11_119_9339B0_BOOK.indb 1519_11_119_9339B0_BOOK.indb 15 12/30/2019 9:53:57 AM12/30/2019 9:53:57 AM
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