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4. Troubleshooting
Q: Why is the add-on monitor flickering?
A: This is usually caused by a low refresh rate. When
in “Mirror Mode,” increase the refresh rate of
the main monitor. This will in turn increase the
refresh rate of the add-on monitor, which should
stop the flickering. When in “Extended Mode,”
increase the refresh rate of the add-on monitor.
Q: When I play MPEG files using Windows Media
Player on the extended monitor, why does the
display become abnormal when I switch it to
full screen mode?
A: If your system is Windows XP SP1, upgrading to
SP2 will solve this problem.
Q: Why does the video not display properly when
in “Full-Screen” mode?
A: Try the following tips to improve the smoothness
of the video playback:
• Reduce the resolution of the display to
640 x 480 or 800 x 600.
• Use the adapter in extended mode.
• Terminate any other CPU intensive applications
running on the computer.
• As some media players require DirectX
hardware support to correctly operate, try a
different media player which requires less
DirectX support.
19_11_119_9339B0_BOOK.indb 1619_11_119_9339B0_BOOK.indb 16 12/30/2019 9:53:57 AM12/30/2019 9:53:57 AM
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