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16
Pilot Burner will not ignite or ignites
with difficulty and will not stay
alight.
Check gas supply is turned ‘On’. Turn ‘On’ the gas supply.
Check gas supply is low or empty. Replenish gas supply.
Thermocouple connection loose. Tighten thermocouple connection.
Replace any damaged connectors.
If sufficient pilot flame cannot be
obtained, remove pilot orifice from
pilot burner and check for blockage of
pilot burner and /or gas line also
check that correct size gas pipe has
been used.
If connections OK, check for gas at pilot
burner by manually lighting pilot burner.
Call service provider.
If pilot can be lit but flame too small to
impinge on thermocouple.
Check pilot injector for restriction. Clean
or replace Pilot Injector.
Check gas supply.
If pilot flame OK but goes out after gas
safety valve is released (after holding
in for approx. 30 secs).
Check for faulty thermocouple.
Call service provider.
If all of above in pilot and
thermocouple system checks out
satisfactorily but problem still persists.
Gas control valve is defective and needs
replacement.
Pilot Burner delay in ignition of
main burners.
Check operating pressure as stated in
‘Installation’ section.
Check gas supply.
Call service provider.
Check pilot flame size. Pilot flame for main burner ignition should
be approximately 1 inch long. Check pilot
burner injector size is correct. (See
‘Specifications’ section).
Check pilot injector for restriction. Clean
or replace Pilot Injector.
This section provides an easy reference guide to the more common problems that may occur during
operation of your equipment. The fault finding guide in this section is intended to help you correct, or at
least accurately diagnose problems with your equipment.
Although this section covers the most common problems reported, you may encounter a problem not
covered in this section. In such instances, please contact your local authorised service agent who will make
every effort to help you identify and resolve the problem. Please note that the service agent will require the
following information:-
Model Trade Name and Serial Number of the Appliance. (both can be found on the Technical Data Plate
located on the appliance.
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