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30
TROUBLE SHOOTING
ISSUE RESOLUTION:
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Many solutions given here can make your grilling experience safer and more enjoyable. You can also call
customer service department at 1 866 994 6390 from 9:00am to 5:00pm Eastern time, Monday through
Friday for assistance.
PROBLEM POSSIBLE CAUSE SOLUTION
Grill will not light.
1. The ignition wire came off the
igniter/valve.
2. The distance between the ignition pin
and the burner is greater than 5/32 in. -
3/16 in.
3. The ignition wire is broken.
4. No gas supplied.
1. Reconnect the ignition wire to the electrical
igniter/valve.
2. Loosen the ignition pin and adjust the distance,
then fasten it again.
3. Call customer service for a replacement ignition
wire.
4. Turn on the regulator valve.
Flashback
(re in burner tube(s))
Burner and/or burner tubes are blocked
Turn knobs to OFF. Clean burner and/or burner
tubes. See burner cleaning
section of Use and Care.
Excessive are-up.
1. Grease and/or residue build-up on
heat tents or in rebox.
2. Excessive dripping of fat or marinade
from food.
3. Cooking temperature too high.
1. Clean the grill components.
2. Trim the fat from meat and use non-oil based
marinades.
3. Lower temperature accordingly
Sudden drop in gas ow
or low ame
1. Out of gas
2. Excess ow valve tripped.
3. Vapor lock at coupling nut/LP cylinder
connection
1. Check for gas in LP cylinder.
2. Turn off knobs, wait 30 seconds and light grill. If
ames are still low, turn off knobs
and LP cylinder valve. Disconnect regulator.
Reconnect regulator and leak-test. Turn on LP
cylinder valve, wait 30 seconds and then light grill.
3. Turn off knobs and LP cylinder valve. Disconnect
coupling nut from cylinder. Reconnect and retry.
Persistent grease re
Grease trapped by food buildup around
burner system.
Turn knobs to OFF. Turn gas off at LP cylinder.
Leave lid in position and let re out. After grill cools,
remove and clean all parts.
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