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Beforeyoucall forservice...
Troubleshooting tips
Save time and money! Review the charts on the following
pages first and you may not need to call for service.
Possible Causes What ToDo
Surface units willnot Improper cookware • Use pans which are fiat and match the diameter of
maintain a rolling boil being used. the surface unit selected.
or cooking is not
fast enough In some areas, the power • Cover pan with a lid until desired heat is obtained.
(voltage) may be low.
Surface units do A fuse in your home may be • Replace the fi_se or reset the circuit breakeL
not work properly blown or the circuit breaker
tripped.
Cooktop controls • Check to see the correct control is set for the surface
improperly set. unit you are using.
Surface unit stops This is normal. The unit
glowing when turned is still on and hot.
toa lower setting
Scratches(mayappear
ascracks)oncooktop
glasssurface
Incorrect cleaning
methods being used.
Cookware with rough bottoms
being used or coarse particles
(salt or sand) were between
the cookware and the surface
of the cooktop.
Cookware has been slid
across the cooktop surface.
• Scratches are not removable. Tiny scratches Mll become
less visible in time as a result of cleaning.
• To avoid scratches, use the recommended cleaning
procedures. Make sure bottoms of cookware are clean
before use, and use cookware with smooth bottoms.
Areas of discoloration Food spillovers not cleaned • See the Cleaning the glass cooktop section.
on the ¢ooktop before next use.
Hot surface on a model • This is normal. The surface may appear discolored
with a light-colored cooktop, when it is hot. This is temporary and will disappear
as the glass cools.
Plastic melted to Hot cooktop came into • See the Glass surface--potential for permanent damage
the surface contact with plastic placed section in the Cleaning the glass cooktop section.
on the hot cooktop.
Pitting (or indentation) Hot sugar mixture spilled • Call a qualified technician for replacement.
of the cooktop on the cooktop.
Frequent cycling Improper cookware • Use only fiat cookware to minimize cycling.
off and on of being used.
surface units
Ovenlightdoes Light bulb is loose. • Tighten or replace the bulb.
not work
Oven willnot work Plug on range is not completely • Make sure electrical plug is plugged into a live, properly
inserted in the electrical outlet, gmounded outlet.
A fuse in your home may be • Replace the fi_se or reset the circuit breakeL
blown or the circuit
breaker tripped.
Oven controls improperly set. • See the Using the oven section.
_¢9 Oven too hot. • Allow the oven to cool to below locking temperature.
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