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Home > Troubleshooting > Error Messages When Using the Brother Web Connect Feature
Error Messages When Using the Brother Web Connect Feature
Your machine displays an error message if an error occurs. The most common error messages are shown in the
table.
You can correct most errors yourself. If, after reading this table, you still need help, see the latest troubleshooting
tips at support.brother.com/faqs.
Connection Error
Error Messages
Cause Action
Connection Error 02
Network connection failed.
Verify that the network
connection is good.
The machine is not connected to a
network.
• Make sure the eligible IP address
is assigned to your machine.
• Check your access point/router is
active and the Internet connection
is established.
• Make sure the wireless router/
access point is on.
• If the Web button was pressed
soon after the machine was turned
on, the network connection may
not have been established yet.
Wait and try again.
Connection Error 03
Connection failed to server.
Check network settings.
• Network or server settings are
incorrect.
• There is a problem with the
network or server.
• Confirm that network settings are
correct, or wait and try again later.
• If the Web button was pressed
soon after the machine was turned
on, the network connection may
not have been established yet.
Wait and try again.
See Related Information: Configure
Date and Time Using Web Based
Management.
Connection Error 07
Connection failed to server.
Wrong Date & Time.
Date and time settings are incorrect. Set the date and time correctly. Note
that if the machine's power cord is
disconnected, the date and time
settings may have reset to factory
settings.
Authentication Error
Error Messages
Cause Action
Authentication Error 01
Incorrect PIN code. Enter
PIN correctly.
The PIN you entered to access the
account is incorrect. The PIN is the
four-digit number that was entered
when registering the account to the
machine.
Enter the correct PIN.
Authentication Error 02
Incorrect or expired ID, or
this temporary ID is already
used. Enter correctly or
reissue temporary ID.
Temporary ID is valid for 24
hours after it is issued.
The temporary ID that was entered is
incorrect.
Enter the correct temporary ID.
The temporary ID that was entered
has expired. A temporary ID is valid
for 24 hours.
Apply for Brother Web Connect
access again and receive a new
temporary ID, and then use the new
ID to register the account to the
machine.
Authentication Error 03
The name you entered as the display
name has already been registered to
another service user.
Enter a different display name.
221
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