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97
Chapter 13 Support
The Data Logging section in Support application keeps records of all feedback
or no feedback (saved) data loggings on the diagnostic system. The support
personnel receive and process the submitted reports through the Support
platform, and send back problem solutions within 48 hours to the corresponding
Data Logging session, on which you are also allowed to have a direct
conversation with the support personnel.
To make a reply in a Data Logging session
a) Tap on the Feedback tag to view a list of submitted data loggings.
b) Select a specific item to view the latest update of the processing progress.
c) Tap on the input field at the bottom of the screen, and enter the texts. Or tap the
Audio button to record a voice message, or camera button to take a picture.
d) Tap Feedback to deliver your message to the technical center.
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