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Chapter 12 Remote Desk Operations
The Remote Desk application launches the TeamViewer Quick Support program, which
is a simple, fast and secure remote control interface. You can use the application to
receive ad-hoc remote support from Autel’s support center, colleagues, or friends, by
allowing them to control your MaxiCOM tablet on their PC via the TeamViewer software.
12.1 Operations
If you think of a TeamViewer connection as a phone call, the TeamViewer ID
would be the phone number under which all TeamViewer Clients can be
reached separately. Computers and mobile devices that run TeamViewer are
identified by a globally unique ID. The first time the Remote Desk application
is started, this ID is generated automatically based on the hardware
characteristics and will not change later on.
Make sure the MaxiCOM Display Tablet is connected to the Internet before
launching the Remote Desk application, so that the Display Tablet is accessible
to receive remote support from the third party.
Figure 12-1 Sample Remote Desk Screen
To receive remote support from a partner
1. Power on the MaxiCOM Display Tablet.
2. Tap the Remote Desk application on the MaxiCOM Job Menu. The
TeamViewer interface displays and the device ID is generated and
shown.
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