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troubleshoot guide nuwavenow.com
32 33
ENGLISH
nuwavenow.com
TROUBLESHOOT GUIDE
32 33
The Brio is not turning on or working.
1. The Brio is not plugged in.
2. Did not press ON/OFF button.
3. Insert the plug into an appropriate grounded power socket.
Press ON/OFF button.
The ingredients fried in the Brio are not completely cooked.
1. Too many ingredients were used.
2. The cooking temperature is too low.
3. The cooking time is too short.
4. Remove some ingredients from the Tray or Racks; smaller
batches air-fry more evenly. Cook at a higher temperature. Set
the Brio to air-fry for a longer time.
Fried snacks are not crispy when they come out of the Brio.
Use snacks designed to be baked in a traditional oven, or lightly
brush some olive oil onto the snacks beforehand for crispier results.
White smoke is coming out of the product.
1. You are frying greasy foods. The Trays or Racks contain
greasy residue from previous uses.
2. When preparing greasy ingredients in the air fryer, large
amounts of oil can smoke and inltrate the Brio. Oil can produce
white smoke and the Tray or Racks might become hotter than
usual. This will not affect the nal cooking result. White smoke
is caused by grease heating up in the Tray or Racks. Make sure
you clean Tray and Racks properly after use.
Fresh French fries are fried unevenly in the Brio.
1. You did not soak the potato sticks properly before air-frying them.
2. You did not use the right potato type or they were not fresh.
3. Soak potato sticks in a bowl of water for at least 30 minutes,
remove them, and dry them with paper towels. Use fresh
potatoes and make sure they stay rm during air-frying.
Fresh French fries are not crispy when they come out of the Brio.
1. The crispiness of the fries depends on the amount of oil and
water in the fries.
2. Make sure you dry the potato sticks properly before adding oil.
Cut the potato sticks smaller and dry them for a crispier result.
Add slightly more oil to the potatoes before placing them in the
Brio for crispier results.
If the Brio needs to be replaced or returned to the manufacturer,
contact Customer Service at: 1-877-689-2838 or help@
nuwavenow.com.
Error Message: Solution(s):
Prb1 The Probe is not connected to the Brio. Plug
the Probe into the Brio’s Probe Jack.
Prb2 The Probe target internal temperature is set
higher than set cooking temperature.
Prb3
A Probe short Circuit.
Contact Customer Service at 1-877-689-2838
or help@nuwavenow.com.
Prb4
The Probe sensor is not detecting any
temperature increase. Ensure the Probe is
inserted into the food and the food is in the
oven while cooking.
Prb5
The Rotisserie function was turned on with the
Probe connected. Unplug the Probe or cancel
the Rotisserie function.
Er1
The Temperature Sensor has overheated. Turn
the Brio off to cool. If the Brio is not working
after it cools down, contact Customer Service.
Err1
A Temperature Sensor short circuit.
Contact Customer Service at 1-877-689-2838
or help@nuwavenow.com.
Err2
The Temperature Sensor is open.
Contact Customer Service at 1-877-689-2838
or help@nuwavenow.com.
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