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Printer display is blank
Action Yes No
Step 1
Press the Sleep button on the printer control panel.
Does Ready appear on the printer display?
The problem is
solved.
Go to step 2.
Step 2
Turn o the printer, then wait for about 10 seconds, and then turn
the printer back on.
Do Please wait and Ready appear on the printer display?
The problem is
solved.
Turn o the printer,
and then contact
customer support.
Printing problems
Confidential and other held documents do not print
Action Yes No
Step 1
a From the control panel, check if the documents appear in the
Held Jobs list.
Note: If the documents are not listed, then print the
documents using the Print and Hold options.
b Print the documents.
Are the documents printed?
The problem is
solved.
Go to step 2.
Step 2
The print job may contain a formatting error or invalid data.
• Delete the print job, and then send it again.
• For PDF files, generate a new file, and then print the
documents.
Are the documents printed?
The problem is
solved.
Go to step 3.
Troubleshooting 303
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