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PRODUCT SUPPORT
20
TROUBLESHOOTING
SYMPTOM
CAUSE
SOLUTION
Oven not heating
Door not shut tightly.
Check for obstructions, and close
the door tightly.
Lamp not working
Light bulb has burned out.
Replace light bulb.
Outer glass door
broken.
Damaged after shipping.
Replace door glass.
Inner door Glass
Broken.
Damaged after shipping.
Replace door glass
Cold item placed on hot glass
Replace door glass
Item dropped on door
Replace door glass
Food burnt or oven
bakes unevenly.
Food placed in oven during Pre-
heat
Do not put food into the oven
during pre-heating.
Food may be too close to the
heating element.
Make sure the food is placed
correctly in the oven.
Temperature setting too high for
recipe or quantity of food.
Use correct temperature.
If you have a problem with your appliance, check the troubleshooting table below to try and rectify your
problem before calling your product support service centre.
Note: Do not attempt to repair the cooker yourself, call our electriQ Support Team to carry out any repairs
on: 0333 305 2261.
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