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14 EN
Problem Possible solution
The Wi-Fi setup is not
successful.
•
If the router your purier is connected to is dual – band and currently it
is not connecting to a 2.4GHz network, please switch to another band
of the same router (2.4GHz) and try to pair your purier again. 5GHz
networks are not supported. If your purier is connected to a dual – band
router, please switch to the 2.4GHz network of the router and try to pair
your purier again.
•
Web authentication networks are not supported�Public Wi-Fi such as
oce or hotel networks are not supported.
•
Check if the purier is within range of the Wi-Fi router. You can try to
locate the air purier closer to the Wi-Fi router.
•
Check if the Wi-Fi password is correct. The password is case-sensitive.
•
Retry the setup with the instructions in section “Reset the Wi-Fi
connection”�
•
Keep the appliance away from other electronic devices that may cause
interferences.
•
Check if the mobile device is in airplane mode. Make sure to have the
airplane mode deactivated when connecting to the Wi-Fi network�
•
If the Wi-Fi pairing fails after trying several times, please turn of the
cellular data on your smartphone in the Settings section and start the
pairing again�
•
If the Wi-Fi icon on your purier’s display is in stable white but without
seeing the purier in your app, click on “Connect a New Device” and add
the purier from the local list on “Begin setup” page.
•
Consult the help section in the app for extensive and up-to-date
troubleshooting tips�
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