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13EN
Problem Possible solution
The air quality does not
improve, even though
the appliance has been
operating for a long
time�
•
Check if the packing material is removed from the lter.
•
The lter has not been placed in the appliance. Make sure that the lter
(FY2180/30) is properly installed�
•
The particle sensor is wet� The humidity level in your room is high and
causes condensation� Make sure that the particle sensor is clean and dry
(see the chapter “Cleaning and maintenance”)�
•
Room size is large or the outdoor air quality is poor�
For optimum purication performance, please close the doors and
windows when operating the air purier.
•
There are indoor pollution resources. For instances, smoking, cooking,
incense, perfume or alchohol.
•
Filter reaches the end of life. Replace the lter with a new one.
The color of the air
quality light always
stays the same�
•
The particle sensor is dirty� Clean the particle sensor (see the chapter
“Cleaning and maintenance”)�
The appliance produces
a strange smell�
•
The rst few times you use the appliance, it may produce a plastic smell.
This is normal. However, if the appliance produces a burnt smell even
if removing lters, contact your Philips dealer or an authorized Philips
service center. The lter may produce smell after being used for a while
because of the absorption of indoor gases. It’s recommended that you
reactivate the lter by putting it in direct sunlight for repeated use. If
odor still exists, replace the lter.
The appliance is extra
loud�
•
It's normal if the appliance runs at the Turbo mode.
•
In the Auto mode, if the appliance is too loud, maybe the appliance runs
at high speed because air quality becomes worse, or your personalized
setting in App triggers a higher fan speed. You can choose the Sleep
mode, or change the settings in the app.
•
If anything drops into air outlet, it may also cause abnormal loud sound.
Immediate turn o appliance, turn appliance upside down, to get foreign
objectives out of appliance.
•
If there is abnormal sound, contact the Consumer Care Center in your
country�
The appliance still
indicates that I need
to replace a lter, but I
already did�
•
Perhaps you did not reset the lter lifetime counter. Switch on the
appliance� Then touch and hold the reset button ( ) for 3 seconds.
Error code “E1” displays
on the screen�
•
The motor has malfunctions. Contact the Consumer Care Center in your
country�
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