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309
LCD screen message Condition/solution
The printer's borderless printing ink
pad has reached the end of its
service life. It is not a user-
replaceable part. Please contact
Epson Support.
The ink pad is at the end of its service life. Turn off the product
and contact Epson for support.
Paper Setup Auto Display is set to
Off. Some features may not be
available. For details, see your
documentation.
You cannot use AirPrint if Paper Setup Auto Display is
disabled.
No dial tone is detected. Make sure the phone cable is connected correctly and the
phone line works. If you connected the product to a PBX (Private
Branch Exchange) phone line or Terminal Adapter, turn off the
Dial Tone Detection setting.
Failed to receive faxes because the
fax data capacity is full. Touch the
Job/Status at the bottom of the Home
Screen for details.
Press the Job/Status button and select Printer Status to
view and clear any errors.
The combination of the IP address
and the subnet mask is invalid. See
your documentation for more details.
There is a problem with the network connection to your product.
To use cloud services, update the
root certificate from the Epson Web
Config utility.
Run the Web Config utility and update the root certificate.
Contact your system administrator for more information.
Check that the printer driver is
installed on the computer and that
the port settings for the printer are
correct.
Make sure the correct port (USB or network) is selected for your
product connection.
Recovery mode
Update Firmware
An error has occurred during firmware updating. Connect your
product using a USB cable and try downloading the Firmware
Update from Epson's support website. If you still need help,
contact Epson for support.
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