20C600AAUS Product Manual

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Chapter10.Troubleshootingcomputerproblems

Thischapterprovidesinformationonwhattodoifyouexperienceaproblemwithyourcomputer.

•“Diagnosingproblems”onpage127

•“Troubleshooting”onpage127

Diagnosingproblems

Ifyouexperienceproblemswithyourcomputer,usetheLenovoSolutionCenterprogramasastarting

pointforsolvingthem.

TheLenovoSolutionCenterprogramenablesyoutotroubleshootandresolvecomputerproblems.It

combinesdiagnostictests,systeminformationcollection,securitystatus,andsupportinformation,along

withhintsandtipsforoptimalsystemperformance.

Notes:

•TheLenovoSolutionCenterprogramalsoisavailablefordownloadedat:

http://www.lenovo.com/diags

•IfyouareusingotherWindowsoperatingsystemratherthanWindows7andWindows8,youcanndthe

latestinformationaboutdiagnosticsforyourcomputerat:

http://www.lenovo.com/diagnose

IfyourcomputerisinstalledwiththeWindows7operatingsystem,whenyouaresettingupyourcomputer,

theLenovoSolutionCenterprogrampromptsyoutocreaterecoverymedia.Youcanusetherecovery

mediatorestoretheharddiskdrivetothefactorydefaultstate.Formoreinformation,see“Creatingand

usingarecoverymedia”onpage61

ToruntheLenovoSolutionCenterprogram,see“AccessingLenovoprogramsontheWindows7operating

system”onpage17.

Foradditionalinformation,refertotheLenovoSolutionCenterhelpsystem.

Note:IfyouareunabletoisolateandrepairtheproblemyourselfafterrunningLenovoSolutionCenter

program,saveandprinttheloglescreatedbytheprogram.Youwillneedthelogleswhenyouspeaktoa

Lenovotechnicalsupportrepresentative.

Troubleshooting

Ifyourcomputerhasanerror,ittypicallydisplaysamessageoranerrorcode,ormakesabeepwhen

youturniton.Whenyouexperienceaproblem,refertothecorrespondingsectionsinthistopictotryto

solvetheproblembyyourself.

Computerstopsresponding

Printtheseinstructionsnowandkeepitwithyourcomputerforreferencelater.

Ifyourcomputeriscompletelyunresponsive(youcannotusetheThinkPadpointingdeviceorthekeyboard),

dothefollowing:

1.Pressandholdthepowerbuttonuntilthecomputerturnsoff.Afterthecomputeristurnedoff,restartby

pressingthepowerbutton.Ifthecomputerdoesnotturnon,continuewithstep2.

127

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Product Manual - Page 143