Loading ...
Loading ...
Loading ...
Channel and Broadcast Issues
195 "Weak or No Signal" displayed in TV mode or cannot î©£nd
channel.
195 The TV is not receiving all channels.
195
The captions are not provided on a digital channel.
195 Broadcasting is deactivated.
External Device Connectivity Issues
196
The "Mode Not Supported" message appears.
196
The video is OK but there is no audio.
196
I want to connect to a PC and mobile device via screen
mirroring.
197 No screen appears when connecting the TV to an external
device.
197
I want to connect to a Bluetooth speaker.
197 The PC screen does not appear or it ickers.
Network Issues
198
Wireless network connection failed. Unable to connect to a
wireless access point. Unable to connect to the network.
198
Wired network connection failed.
198
Connected to a local network, but not to the Internet.
Anynet+ (HDMI-CEC) Issues
199 What is Anynet+?
199
Anynet+ does not work. The connected device is not
displayed.
200
I want to start Anynet+. I also want the connected devices to
turn on when the TV is turned on.
200 I want to exit Anynet+. It is inconvenient to turn on other
devices because the TV also turns on. It is inconvenient
because the connected devices (e.g. set-top box) turn off
together.
200 The message "Connecting to Anynet+ device..." or
"Disconnecting from Anynet+ device" appears on the screen.
200
The Anynet+ device won't play.
Remote Control Issues
201
The remote control does not work.
201
External devices cannot be operated with the TV remote
control.
Data Service
202 Why am I getting on-screen messages when I haven't
selected the Data Service option?
202
How do I hide Data Service messages?
202
How do I use the Data Service?
202 What is an interactive service and how does it work?
202
A message displays "Receiving" but no change happens.
203 Nothing appears on the screen after the Data Service is
launched.
203
What is Blur Reduction?
203
Why is the Data Service closed automatically?
Recording Issues
204
The Timeshift or recording function cannot be used.
204 Cannot record videos received from an external device or
Samsung TV Plus.
204
The "Format Device" message appears when the Timeshift
or recording function is used.
204
The recorded î©£les on the TV are not played back on a PC.
Apps
205 I cannot î©£nd the app I want.
205
I launched an app, but it's in a different language. How can I
change the language?
205
The app does not work properly. Its image quality is poor.
205
The Smart Hub Home Screen keeps appearing whenever you
turn on the TV.
Media Files
206
Some î©£les are interrupted during playback.
206
Some î©£les can't be played.
Voice Assistant Issues
207
The microphone is off.
207
The voice commands do not work well.
207 Bixby/Alexa answers although I did not call it.
207 I spoke "Hi, Bixby/Alexa" but Bixby/Alexa does not answer.
208 Voice recognition does not work with the Samsung Smart
Remote unlike other features. There is no response even if
the Voice Assistant button is pressed.
208 During voice recognition, the heavy load message appears
and the function does not work.
Loading ...
Loading ...
Loading ...