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58 English
Troubleshooting
Troubleshooting
Information codes
If the oven fails to operate, you may see an information code on the display. Check
the table below and try the suggestions.
Code Meaning Action
C-d1 Door lock malfunctions
Turn off the oven and then
restart. If the problem
continues, turn off all power
for 30 seconds or more and
then reconnect. If the problem
is not fixed, please contact a
service centre.
C-20
Sensor malfunctions
C-21
C-22
C-23
C-F1
Only occurs during EEPROM Read/
Write
C-70
Steam-related problems
C-72
C-F0
If there is no communication
between the main PCB and sub PCB
C-F2
Occurs when a communication
problem is maintained between the
Touch IC <-> Main or Sub micom
Turn off the oven and then
restart. If the problem
continues, turn off all power
for 30 seconds or more and
then reconnect. If the problem
is not fixed, please contact a
service centre.
C-d0
Button problem
Occurs when a button is pressed and
held for a period of time.
Clean the buttons and make
sure there is no water on/
around them. Turn off the
oven and try again. If the
problem continues, contact a
local Samsung service centre.
Problem Cause Action
There is a burning
or plastic smell
when using the
oven.
• If using plastic or other
containers that are not
heat-resistant
• Use glass containers
suitable for hot
temperatures.
The oven does not
cook properly.
• If the door is often
opened during cooking
• Do not frequently open
the door unless you
are cooking things that
need to be turned. If you
frequently open the door,
the interior temperature
will be lower and this may
affect the results of your
cooking.
The oven is warm
during pyro
cleaning.
• This is because pyro
cleaning uses high
temperatures.
• This is not a product
malfunction, so there is no
need to worry.
There is a burning
smell during pyro
cleaning.
• Pyro cleaning uses high
temperatures, so you
may smell food residue
burning.
• This is not a product
malfunction, so there is no
need to worry.
Steam cleaning
does not work.
• This is because the
temperature is too high.
• Let the oven cool and then
use.
Dual cook mode
does not work.
• If the divider is not
properly assembled
• Insert the divider correctly
and use.
Single cook mode
does not work.
• If the divider is inserted
in the oven.
• Take out the divider and
use.
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