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11
Cleaning and Transporting Your Product ............................................................................................. 315
Cleaning Your Product ..................................................................................................................... 315
Transporting Your Product ............................................................................................................... 318
Solving Problems .................................................................................................................................... 323
Checking for Software Updates........................................................................................................ 323
Product Status Messages ................................................................................................................ 324
Job Status Error Codes .................................................................................................................... 326
Running a Product Check ................................................................................................................ 331
Resetting Control Panel Defaults ..................................................................................................... 332
Solving Setup Problems ................................................................................................................... 333
Product Does Not Turn On or Off................................................................................................. 333
Noise After Ink Installation ........................................................................................................... 334
Software Installation Problems .................................................................................................... 334
Solving Network Problems ............................................................................................................... 334
Product Cannot Connect to a Wireless Router or Access Point .................................................. 335
Network Software Cannot Find Product on a Network................................................................. 336
Product Does Not Appear in Mac Printer Window ....................................................................... 337
Cannot Print Over a Network....................................................................................................... 338
Cannot Scan Over a Network ...................................................................................................... 339
Solving Copying Problems ............................................................................................................... 340
Product Makes Noise, But Nothing Copies.................................................................................. 340
Product Makes Noise When It Sits for a While............................................................................. 341
Originals Do Not Feed From the Automatic Document Feeder.................................................... 341
Solving Paper Problems................................................................................................................... 342
Paper Feeding Problems............................................................................................................. 342
Paper Jams Inside the Product.................................................................................................... 343
Paper Ejection Problems ............................................................................................................. 343
Solving Problems Printing from a Computer..................................................................................... 344
Nothing Prints.............................................................................................................................. 344
Product Icon Does Not Appear in Windows Taskbar ................................................................... 345
Printing is Slow ............................................................................................................................ 346
Solving PostScript Printing Problems............................................................................................... 347
Nothing Prints Using the PostScript Printing Software................................................................. 348
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