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Home > Troubleshooting > Network Problems > Error Messages
Error Messages
The most common error messages are shown in the table.
Error Messages Cause Action
Authentication
error, contact
your
administrator.
Your authentication setting for
the Store Print Log to Network
feature is not correct.
• Make sure the Username and Password in
Authentication Setting are correct. If the username is
part of a domain, enter the username in one of the
following styles: user@domain or domain\user.
• Make sure the SNTP time server settings are
configured correctly so the time matches the time used
for authentication by Kerberos or NTLMv2.
Check User ID and
Password.
The Kerberos Authentication
error.
Make sure you have entered a correct user name and a
password for the Kerberos server. For more information
on the Kerberos server settings, contact your network
administrator.
The DNS server configuration
is not correct.
Contact your network administrator for the information on
the DNS server settings.
The Brother machine cannot
connect to the Kerberos server.
Contact your network administrator for the information on
the Kerberos server settings.
Connection Error
Other devices are trying to
connect to the Wi-Fi Direct
network at the same time.
Make sure there are no other devices trying to connect to
the Wi-Fi Direct network, and then try to configure the Wi-
Fi Direct settings again.
Connection Failed
The Brother machine and your
mobile device cannot
communicate during the Wi-Fi
Direct network configuration.
• Move the mobile device closer to your Brother
machine.
• Move your Brother machine and the mobile device to
an obstruction-free area.
• If you are using the PIN Method of WPS, make sure
you have entered the correct PIN.
File access error,
contact your
administrator.
The Brother machine cannot
access the destination folder
for the Store Print Log to
Network feature.
• Make sure the destination folder name is correct.
• Make sure the destination folder is write-enabled.
• Make sure the print log file is not locked. If it is, contact
your network administrator.
Log Access Error
In Web Based Management,
you have selected the Cancel
Print option in the Error
Detection Setting section of
the Store Print Log to
Network feature.
Wait for about 60 seconds until this message disappears
from the LCD.
No Device
When configuring the Wi-Fi
Direct network, the Brother
machine cannot find your
mobile device.
• Make sure your machine and mobile device are in the
Wi-Fi Direct mode.
• Move the mobile device closer to your Brother
machine.
• Move your Brother machine and the mobile device to
an obstruction-free area.
• If you are manually configuring the Wi-Fi Direct
network, make sure you have entered the correct
password.
• If your mobile device has a configuration page for
obtaining an IP address, make sure your mobile
device's IP address has been configured via DHCP.
Server timeout,
contact your
administrator.
The Brother machine cannot
connect to the server for the
Store Print Log to Network
feature.
• Make sure your server address is correct.
• Make sure your server is connected to the network.
• Make sure the machine is connected to the network.
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