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Before Vou Call For Service...
Troubleshooting Tips
Save time and money! Review the charts on the following
pages first and you may not need to call for service.
Surface units will not
maintain a rolling boil
or cooking is not
In some ureas, the power • Cover pan with a lid until desired heat is obtained.
fast enough (voltage) mug be low.
Surface units do A fuse in gour home meg be • Replacethe fuse or reset the circuit breaker.
not work properly blown or the circuit breaker
tripped.
Cooktop controls • Check to see the correct control is set for the surface
improperly set. unit you are using.
Surface unit stops This is normal. The unit
glowing when turned is still on and hot.
to a lower setting
Scratches (may appear Incorrect cleaning • Scratches are not removable.Tins scratches will become
as cracks)on cooktop methods being used. lessvisible in time as a result of cleaning.
glass surface Cookware with rough bottoms • To avoid scratches, usethe recommended cleaning
being used or course particles procedures. Makesure bottoms of cookware are clean
(suit or sand) were between before use, and use cookware with smooth bottoms.
the cookware and the surface
of the cooktop.
Possible Causes What To Do
Improper cookware
being used.
• Use pans which are flat and match the diameter of
the surface unit selected.
Cookware has been slid
across the cooktop surface.
Areas of discoloration Food spillovers not cleaned • See the Cleaning the gloss cooktop section.
on the cooktop before next use.
Hot surface on a model • This is normal. The surface may appear discolored
with a light-colored cooktop, when it is hot. This is temporary and will disappear
as the glass cools.
Plastic melted to Hot cooktop came into • See the Gloss surface potential for permanent damage
the surface contact with plastic placed section in the Cleaning the gloss cooktop section.
on the hot cooktop.
Pitting for indentation) Hot sugar mixture spilled • Call a qualified technician for replacement.
of the cooktop on the cooktop.
Frequent cycling Improper cookware • Use only flat cookware to minimize cycling.
off and on of being used.
surface units
Oven light does Light bulb is loose. • Tighten or replace the bulb.
not work
Oven will not work Plugon range is not completelg • Hake sure electrical plug is plugged into a live,properly
inserted in the electrical outlet, grounded outlet.
A fuse in gour home mag • Replacethe fuse or reset the circuit breaker.
be blown or the circuit
breaker tripped.
Oven controls improperlg set. • See the Using the oven section.
Oven too hot. • Allow the oven to cool to below locking temperature.
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