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.. 17 ®
EN
"ErH" error code The unit has overheated,
possibly due to grease fire
or excess fuel.
Press the Power Button to turn the unit off, and allow grill to cool. Follow Care
and Maintenance instructions. After maintenance, remove pellets, and confirm
positioning of all component parts. Once cooled, press the Power Button to
turn the unit on, then select desired temperature. If error code still displayed,
contact Customer Care.
"Err" error code Grill probe wire not making
connection.
Remove the access panel and check for any damage to the Grill Probe wires.
Disconnect and reconnect the Grill Probe connectors to the Control Board.
"ErL" error code Grill fails to perform
start-up cycle.
Check proper positioning of cooking components. Check hopper for sufficient
fuel or if there is an obstruction in the feed system. Remove pellets and follow
Care and Maintenance instructions. Check Grill Probe (Sensor) to confirm if
actual temperature is correct and accurate. Follow Care and Maintenance in-
structions if dirty. Check igniter positioning and that it is heating up properly.
In extreme cold, the grill may require a second start. Turn grill off, wait, then
turn on again. Check fan. Ensure it is working properly. Follow Care and Main-
tenance instructions if dirty.
Grill will not stay lit.
"NoP" error code Bad connection at
connection port
Disconnect the meat probe from the connection port on the Control Board,
and reconnect. Ensure the meat probe adapter is firmly connected. Check
for signs of damage to the adapter end. If still failed, call Customer Care for
replacement part.
Meat probe is damaged Check for signs of damage to the wires of the meat probe. If damaged, call
Customer Care for replacement part.
Faulty control board Control Board needs to be replaced. Contact Customer Care for a replacement
part.
Grill Temperature on
SMOKE is too high
"P" Setting is too low Push the "P" SET button and increase the "P" setting.
Grill will not achieve
or maintain stable
temperature
Insufficient air flow through
burn pot
Check burn pot for ash build-up or obstructions. Follow Care and Maintenance
instructions for ash build-up. Check fan. Ensure it is working properly and air
intake is not blocked. Follow Care and Maintenance instructions if dirty. Check
auger motor to confirm operation, and ensure there is no blockage in the
auger tube. Once all the above steps have been done, start the grill, set tem-
perature to SMOKE and wait for 10 minutes. Check that the flame produced is
bright and vibrant.
Lack of fuel, poor fuel
quality, obstruction in feed
system
Check hopper to check that fuel level is sufficient, and replenish if low. Should
the quality of hardwood pellets be poor, or the length of the pellets too long,
this may cause an obstruction in the feed system. Remove pellets and follow
Care and Maintenance instructions.
Grill probe (sensor) Check status of Grill Probe (Sensor). Follow Care and Maintenance instructions
if dirty. Contact Customer Care for a replacement part if damaged.
Grill produces excess or
discolored smoke, food is
discolored from smoke
Grease build-up Follow Care and Maintenance instructions.
Hardwood pellet quality Remove moist hardwood pellets from hopper. Follow Care and Maintenance
instructions to clean out. Replace with dry hardwood pellets.
Burn pot is blocked Clear burn pot for moist hardwood pellets. Follow Auger Priming Procedure.
Insufficient air intake for fan Check fan. Ensure it is clean, working properly, and air intake is not blocked.
Follow Care and Maintenance instructions if dirty.
Frequent flare-ups Cooking temperature Attempt cooking at a lower temperature. Grease does have a flash point. Keep
the temperature under 176°C / 350°F when cooking highly greasy food.
Grease build-up on cooking
components
Follow Care and Maintenance instructions.
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