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® 16 ..
EN
Proper cleaning, maintenance, and the use of clean, dry, quality fuel will prevent common operational problems. When
your Pit Boss® grill is operating poorly, or on a less frequent basis, the following troubleshooting tips may be helpful.
WARNING: Always disconnect the electrical cord prior to opening the grill for any inspection, maintenance,
cleaning, or service work. Ensure the grill is completely cooled to avoid injury.
PROBLEM CAUSE SOLUTION
No Power Lights On The
Control Board
Temperature control dial is
still off.
Press the Power Button, and ensure the button glows blue to show there is a
power connection. Turn the Temperature Control Dial to a temperature setting.
Not connected to power
source
Ensure unit is plugged into a working power source. Reset breaker. Ensure a
minimum 10 amp service. Ensure all wire connections are firmly connected and
dry.
Fuse blown on the control
board
Remove the access panel. Press in plastic tabs holding the control board in
place and carefully pull controller inside the hopper to release controller. Check
the fuse for a broken wire or if the wire has turned black. If yes, fuse needs to
be manually replaced.
Faulty control board Control Board needs to be replaced. Contact Customer Care for a replacement
part.
Fire in burn pot will not
light
Auger not primed Before the unit is used for the first time or anytime the hopper is completely
emptied out, the auger must be primed to allow pellets to fill the auger tube.
If not primed, the igniter will timeout before the pellets reach the burn pot.
Follow Auger Priming Procedure.
Auger motor is jammed Remove cooking components from the main barrel. Press the Power Button
to turn the unit on, turn Temperature Control Dial to SMOKE, and inspect the
auger feed system. Visually confirm that the auger is dropping pellets into
the burn pot. If not operating properly, call Customer Care for assistance or a
replacement part.
Igniter failure Remove cooking components from the main barrel. Press the Power Button
to turn the unit on, turn Temperature Control Dial to SMOKE, and inspect
the igniter. Visually confirm that the igniter is working by placing your hand
above the burn pot and feeling for heat. Visually confirm that the igniter is
protruding approximately 13mm / 0.5 inches in the burn pot. If not operating
properly, follow Manual Start-up to continue use of grill. Call Customer Care
for assistance or a replacement part.
Flashing dots on display
screen
The igniter is on This is not an error that effects the grill. Used to show that the unit has power
and is in its start-up cycle (igniter is on). The igniter will turn off after five
minutes. Once the flashing dots disappear, the grill will begin to adjust to the
desired temperature selected.
Flashing temperature on
display screen
Grill temperature is below
65°C /150°F
This is not an error that effects the unit; however, it is used to show that there
is some risk that the fire could go out. Check hopper for sufficient fuel or if
there is an obstruction in the feed system. Remove pellets and follow Care
and Maintenance instructions. Check Grill Probe (Sensor) and follow Care and
Maintenance instructions if dirty. Check burn pot for ash build-up or obstruc-
tions, and follow Care and Maintenance instructions for ash build-up. Check
fan. Ensure it is working properly and air intake is not blocked. Follow Care
and Maintenance instructions if dirty. Check auger motor to confirm operation
(rotation), and ensure there is no blockage in the auger tube.
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