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20 EN EN 21
Problems
Solutions
RoboVac will not turn
on.
• Make sure the main power switch is turned
on.
• Make sure the battery is fully charged.
• If it still has no response, turn off the main
power switch and then turn it back on.
RoboVac stops working
suddenly.
• Check if RoboVac is trapped or stuck on an
obstacle.
• Check if the battery level is too low.
• If you still have trouble, turn off the main
power switch, wait for 2 seconds, and then
turn it back on.
• Check if RoboVac has alerted you with any
voice prompts or LED indicators. Refer to
the “Voice Alert” section in this manual.
You cannot schedule
cleanings.
• Make sure the main power switch is turned
on.
• Make sure the scheduled time has been
set correctly. Check if the time zone in the
eufy Clean app is consistent with that on
your mobile device.
• Check if RoboVac’s battery is charged.
• Cleaning schedules are erased when
RoboVac is powered off. If RoboVac is
powered on without Internet access,
cleaning schedules will not synchronize
and must be reset via the app.
Problems
Solutions
Suction power is weak.
• Check if any obstructions are blocking the
suction inlet.
• Empty the dust box.
• Check if the filter is wet due to water or
other liquid on the floor. Air-dry the filter
completely before use.
RoboVac cannot be
charged.
• Check if the indicator on the Self-Empty
station lights up. If not, reconnect the
power cord with the Self-Empty Station
and try a new power outlet.
• Dust off the charging contact pins with a
dry cloth.
• Check if the charging contact pins are
damaged.
• Check if you can hear the "Charging" voice
prompt when RoboVac is attached to the
Self-Empty Station. If not, contact the eufy
Service Center for assistance.
The LED on the Self-
Empty Station flashes
white quickly.
• Install a dust bag if it is missing or replace
the old one if it is full. Next time when the
Self-Empty Station works normally, the
LED will stop flashing automatically.
• Make sure the top cover is pushed down
and firmly sealed.
• Make sure the dust bag is securely
installed.
• Remove any debris from the evacuation
port at the bottom of the Self-Empty
Station.
Problems
Solutions
RoboVac cannot return
to the self-empty
station for recharge
with the protective pad
installed.
• Place the self-empty station against a wall,
and on a hard, level surface rather than on
rugs or carpets.
• Try to remove the protective pad and press
the recharge button again:
(1) If RoboVac returns successfully, it
is recommended to use the self-empty
station without the protective pad.
(2) If RoboVac still fails to return, please
contact support@eufy.com for help.
• Clean the charging contact pins.
• Clear any obstacles surrounding the self-
empty station.
• Check if RoboVac is stuck on any objects.
RoboVac’s movements
or travel path are
abnormal.
• Clean the sensors carefully with a dry
cloth.
• Restart RoboVac by turning the power
switch off and on.
RoboVac cannot
connect to a Wi-Fi
network.
• Make sure you entered the Wi-Fi password
correctly.
• Make sure your RoboVac, router, and
mobile phone are close enough to ensure a
strong signal strength.
• Make sure your Wi-Fi router supports a
2.4GHz and 802.11b/g/n band; a 5GHz
band is not supported.
Problems
Solutions
You cannot control
RoboVac with Amazon
Alexa.
• Check if there are any Internet connection
problems.
• Check whether you have installed the
Amazon Alexa app onto your smart device
and enabled “eufy Clean - RoboVac” Skill in
the Amazon Alexa app. For details, refer to
the “Smart Integrations” page in the eufy
Clean App.
• Make sure you have an eufy Clean account
and have connected to RoboVac.
• Make sure you are using correct Alexa
voice-commands.
You cannot control
RoboVac with the
Google Assistant.
• Check if there are any Internet connection
problems.
• Check if you have installed the Google
Home app onto your smart device and
initiated the “eufy Clean” action in the
Google Home app. For details, refer to the
“Smart Integrations” page in the eufy Clean
App.
• Check if you are using the proper
commands when talking to the Google
Assistant. When making your request, first
say the wake phrase “Ok Google”.
• Repeat your question. Speak clearly to the
Google Assistant.
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