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Appendix B. Lenovo help and support
Lenovo support Web site
Technical support information is available on the Lenovo support Web site at
http://www.lenovo.com/support.
Call Lenovo customer support center
If you have tried to correct the problem yourself but still need help, during the warranty period, you can get
help and information by telephone through the customer support center.
Before calling customer support
Ensure that you have downloaded the most current drivers and system updates and recorded information
about your computer before you call. When calling for technical assistance, have the following information
available.
• Machine type and model
• Serial number of your computer
• Description of the problem
• Exact wording of any error messages
• Hardware and software configuration information
Services supported by Lenovo customer support center
The following services are available during the warranty period.
• Problem determination - Trained personnel are available to assist you with determining if you have a
hardware problem and deciding what action is necessary to fix the problem.
• Lenovo hardware repair - If the problem is determined to be caused by Lenovo hardware under warranty,
trained service personnel are available to provide the applicable level of service.
• Engineering change management - Occasionally, there might be changes that are required after a product
has been sold. Lenovo or your reseller, if authorized by Lenovo, will make selected Engineering Changes
(ECs) that apply to your hardware available.
Services not supported by Lenovo customer support center
• Replacement or use of parts not manufactured for or by Lenovo or non-warranted parts
• Identification of software problem sources
• Configuration of UEFI BIOS as part of an installation or upgrade
• Changes, modifications, or upgrades to device drivers
• Installation and maintenance of network operating systems (NOS)
• Installation and maintenance of programs
Support phone numbers
For the Lenovo support phone number for your country or region, go to
http://www.lenovo.com/support/
phone
.
© Copyright Lenovo 2018 57
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