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10
Storage and Service
Storage
Before storing your UPS, turn it completely OFF: With the UPS ON and receiving utility power, press
and hold the “ON/OFF/STANDBY” button for one second (an alarm will beep once briefly after the
interval has passed), then unplug the UPS from the wall outlet. If you store your UPS for an
extended period of time, recharge the UPS batteries once every three months: plug the UPS into a
wall outlet, allow it to charge for 12 hours, and then unplug it and place it back in storage. Note:
after you plug the UPS in, it will automatically begin charging its batteries. However, it will not
supply power to its outlets (see Quick Installation section). If you leave your UPS batteries
discharged for an extended period of time, they will suffer a permanent loss of capacity.
Service
Before returning your UPS for service, follow these steps:
1. Review the installation and operation instructions in this manual to ensure that the service
problem does not originate from a misreading of the instructions. Also, check that the UPS
System’s circuit breaker(s) are not tripped. This is the most common cause of service
inquiries, which can be easily remedied by following the resetting instructions in this manual.
2. If the problem continues, do not contact or return the UPS to the dealer. Instead, contact
Tripp Lite at tripplite.com/support. A service technician will ask for the UPS’s model number,
serial number and purchase date.
3. If the problem requires service, the technician will issue you a Returned Material Authorization
(RMA) number, which is required for service. If you require packaging, the technician can
arrange to send you proper packaging. Securely pack the UPS to avoid damage during shipping.
Do not use Styrofoam beads for packaging. Any damages (direct, indirect, special, incidental or
consequential) to the UPS incurred during shipment to Tripp Lite or an authorized Tripp Lite
service center is not covered under warranty. UPS Systems shipped to Tripp Lite or an authorized
Tripp Lite service center must have transportation charges prepaid. Mark the RMA number on
the outside of the package. If the UPS System is within the 2-year warranty period, enclose a
copy of your sales receipt. Return the UPS for service using an insured carrier to the address
given to you by the Tripp Lite service technician.
21-10-019-933903-Book.indb 1021-10-019-933903-Book.indb 10 10/14/2021 3:37:48 PM10/14/2021 3:37:48 PM
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